Education Manager
Newcastle, GB
Salary: £35,608.00 - £46,049.00 per annum
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 12 April 2026
The Role
The Faculty of Science, Agriculture and Engineering is seeking to appoint an enthusiastic Education Manager to join the SAgE Faculty Professional Services team based within the School of Natural and Environmental Sciences.
We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.
Working as part of the Education Team, the postholder will contribute to the successful delivery of an excellent student and colleague experience. You will provide administrative oversight to ensure the smooth and effective running of the school’s taught programmes where you will support students, academic colleagues, and education committees. Your duties will span the full student lifecycle from recruitment, registration, assessment, and progression to graduation. You will also be responsible for coordinating key academic committees and processes. Leading a team, you will provide a high-quality student and colleague experience ensuring education and other activities are fully supportive of the School’s objectives.
We are looking for an individual with strong interpersonal skills, which will help you relate to our students, academic colleagues, and senior stakeholders. You should also be adept in organising, prioritising, and managing time effectively to ensure the smooth delivery of education administration. You should have a keen eye for detail and look to identify and implement improvements wherever possible. Working with a variety of stakeholders, you will demonstrate initiative, efficiency, attention to detail and a willingness to be flexible to support the wider team.
We are committed to building and maintaining a fair and inclusive working environment.
For more information about the School of Natural and Environmental Sciences, please click here.
To apply, please complete an online application, upload a CV and a cover letter. Your cover letter should be a detailed supporting statement outlining why you are a good fit for the role. Please explain how you meet the essential criteria outlined below and evidence this with examples.
The position is open-ended and offered on a full-time basis (37 hours per week) with an immediate starting date. The role is predominantly campus-based on the City Campus in Newcastle upon Tyne. We are committed to building and maintaining a
fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.
We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on our Benefits Website page.
For an informal chat about the role, please contact Karina Lee (Senior Education Manager) via email karina.lee@ncl.ac.uk
Key Accountabilities
- To lead, manage and develop a team. This will include responsibility for colleague induction, training, performance management and development, the allocation and prioritisation of duties.
- To develop and organise effective administrative support for colleagues including the Director of Education (DoE), Director of Student Recruitment (DoSR), Degree Programme Directors (DPDs), Board of Studies (BoS), Board of Examiners (BoE), Student Staff Committee and similar bodies in relation to all teaching, learning and student activities.
- To be an active member on Boards of Studies, Boards of Examiners and strategic learning, teaching and student experience committees.
- To manage all student-related activities within the School. This will include coordinating with other teaching support roles to ensure a joined up approach to managing the student experience.
- To review student feedback and develop effective mechanisms for ensuring this is acted on and fed back to relevant parties.
- To drive progress and development of all academic taught programmes within the School, specifically regarding the introduction of new programmes and the review and modernisation of existing programmes.
- To lead on quality assurance processes for education in the School, including internal and external subject reviews and programme accreditation.
- To work with the Chair of Board of Examiners in an advisory capacity, ensuring regulations are followed, requiring in depth knowledge of university regulations and policies.
- To recommend improvements or innovate solutions on necessary changes to teaching administration and be responsible for management of change.
- To ensure that the School’s interests in respect of education are represented at Faculty and University levels.
- Any other duties within the scope and general nature of the grade which may be required.
The Person (Essential)
Knowledge, Skills and Experience
- Demonstrable experience of working in an Education environment in a HEI.
- Thorough knowledge and understanding of the University’s Policies, Procedures and Regulations.
- Knowledge and understanding of Quality Assurance and Enhancement standards and practices in HEIs.
- An ability to assess and analyse problems and suggest solutions; make informed decisions and take responsibility; be innovative, use initiative and work independently.
- Excellent communication skills with the ability to tailor communication style to the audience.
- Excellent planning and organising skills with the ability to manage conflicting priorities.
- Ability to work accurately with attention to detail.
- Ability work well within a team and develop effective working relationships with a wide range of colleagues.
- Must be pro-active and have a ‘can-do’ approach with the ability to be decisive and take action when required.
- Excellent IT skills. Ability to use Microsoft Excel, Word, Outlook, and PowerPoint, and ability to type documents with both reasonable speed and accuracy and the ability to manipulate and analyse information for management purposes.
- Experience of coordinating and managing complex meetings with a wide range of stakeholders.
- Understanding of the challenges and opportunities for the science, agriculture and engineering disciplines.
- Experience of line managing colleagues.
- Experience of SAP and MOF’s database.
Attributes and Behaviour
- Has the ability to see the “big picture”, to think strategically and to manage complex problems and issues.
- Recognises and analyses the dynamics of problems and issues.
- Understands and makes sense of complex or conflicting data and different perspectives of stakeholders and University areas/faculties/etc.
- Identifies key issues in own work.
- Uses clear, concise and accurate communication, tailoring the approach accordingly and encouraging a two way communication process.
- Encourages and supports a free flow of communication and information across own area, and the wider University where appropriate.
- Understands how best to appeal to the other person/group, correctly interpreting the right way to approach a situation.
- Uses visual and verbal presentation to add impact.
- Persuades, convinces, and influences others in order to achieve results and gain support.
- Explains how own proposals will support the interests of others (i.e. using win-win strategies).
- Has a keen sense of timing; seizes opportunities.
- Manages time and resources by prioritising and organising effectively
- Sets own priorities in conjunction with team and area objectives
- Plans workload and tasks in a systematic way
- Ensures that all activities are completed on time
- Uses systems and tools to ensure records and audit trails are clear and up to date
- Ensures that others know how process and systems work.
- Identifies quickly what is important and prioritises accordingly
- Maintains flexibility in work plans to allow for changing circumstances.
Qualifications
- Degree or equivalent level qualification plus experience in a similar role or significant vocational experience, demonstrating development through progressively more demanding, relevant roles.
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 29011
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