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Requisition ID:  24688

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Part Time
Posted Date:  14-Nov-2022


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


What’s in it for you? Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Salary: £32,348 to £34,308 with progression to £42,155 per annum


Closing Date: 29 November 2022


The Counselling service at Newcastle University is person-centred in ethos, placing students at the heart, and we recruit a range of therapy modalities to meet the diverse needs of the student population. This post holder will be expected to be flexible and proactive, and understand the relationship between academic study and wellbeing. 


We provide in person, time-focused counselling (with online or telephone appointments provided where required) for mild to moderate wellbeing and mental health concerns. Appointments last up to 50 minutes and are offered between 9am to 9pm Mon – Thurs and 9am – 5pm Friday during term time, and Mon – Fri 9am – 5pm outside of term time.  


We welcome applications from people from all backgrounds. We are a Disability Confident employer which means that we offer an interview to any applicant applying under the scheme that meets the essential criteria for a role. 


For an informal discussion of the role please contact the Counselling and Welfare Team Manager at 

The Role

To work collaboratively with colleagues in the Student Health & Wellbeing Service to strengthen and further develop the provision available for students with a range of psychological and emotional difficulties. To provide time focused counselling, initial assessments, occasional crisis management support, consultancy for staff, students and third party stakeholders. The role also involves working to promote positive preventative interventions through the further development of training and support for University staff. There may be opportunity to co-facilitate a variety of group interventions.

Key Accountabilities

To manage a varied and complex caseload of students with a range of emotional and psychological difficulties, including the need to:

  • Offer one to one therapeutic intervention using brief intervention approaches e.g. Solution Focused therapy, Cognitive Behavioural Therapy, Counselling, Motivational Interviewing etc
  • provide a comprehensive assessment of students’ needs and participate in operation of the initial assessment system
  • Occasionally be available for staff, students and third party stakeholders who require guidance on a range of mental health issues
  • Offer occasional crisis management support and referral of students to external agencies where required
  • Maintain electronic student records
  • Co-facilitate group work where appropriate
  • Act as a link between the student and statutory and non-statutory agencies
  • Work with a multi-disciplinary team approach within the Student Wellbeing Service; and be involved in outreach work where appropriate.
  • To occasionally liaise with academic staff in relation to students’ study needs and how students’ difficulties may impact on academic progress.
  • To respond quickly to provide support and guidance to staff working with students with emotional and psychological difficulties, including acute mental health crisis situations.
  • To develop and promote guidelines and information for University staff on accessible curricula and the practicalities of working with students with mental health and other difficulties.
  • To provide training, formally and informally, to groups of staff to facilitate a better understanding of students’ emotional and psychological difficulties and how to support them.
  • To work in conjunction with colleagues in planning, designing and implementing a range of workshops relevant to staff/student need, this includes induction sessions to schools.
  • To keep up to date with changes in legislation, government policy, research etc. and act as an information resource to the University on matters relating to emotional and psychological difficulties and mental health.
  • To build on existing links with external mental health services, local GP surgeries and other NHS services.
  • To work collaboratively with all SWS colleagues and take a proactive approach to change.
  • To be prepared to work in flexible and non-traditional ways e.g. occasionally assisting academic staff in containing student distress in an academic environment.
  • To attend individual supervision and SWS team meetings.
  • To work occasional unsociable hours to meet the needs of the Service. 

The Person (Essential)


Knowledge, Skills and Experience 

  • Experience of working with adults from a diverse background, with mental or physical health disabilities, preferably in a higher education setting
  • Ability to assess risk and manage crisis situations
  • Demonstrable understanding of how intersectional elements of a student affect their access to and engagement with mental health support
  • A high standard of professional skills appropriate to working with people with a wide range of emotional and psychological difficulties
  • Capacity to deal with highly sensitive and complex issues
  • Ability to deliver short term focused individual work and to facilitate group work
  • The ability to conduct telephone therapy
  • The ability and or willingness to be trained to conduct therapy via digital means i.e. online, Skype
  • Working therapeutically with people with emotional and psychological difficulties
  • Evidence of providing a comprehensive assessment of an individual’s difficulties and needs
  • Experience of crisis management and coping with stressful and sometimes life threatening situations
  • Evidence of experience of working in a multi-disciplinary team
  • Management of own caseload
  • Experience of working with groups

Attributes and Behaviour

  • Takes the initiative to ensure future success of the University and area by presenting new ideas and approaches
  • Accepts the reality and requirements of change as part of achieving organisational goals
  • Is supportive of others during change. Accepts change and ‘runs’ with it
  • Generates a climate of confidence in the University and is an ambassador of the University
  • Enthusiastic and positive outlook
  • Demonstrates a self-assured manner
  • High level of self-motivation even when things are not going well
  • Remains calm when responding to challenging situations
  • Effective at organising and managing complex workload
  • Sets own priorities in conjunction with team and area objectives
  • Considers large amounts of complex information quickly and identifies key issues
  • Recognises urgency and takes decisive action when required
  • Confidently deals with a broad range of information


  • A relevant professional qualification in talking therapies
  • A recognised relevant first degree or equivalent
  • Membership of relevant professional standards organisation i.e. BACP, BABCP, UKCP etc
  •  Accreditation or accreditation eligibility, with relevant professional standards organisation



The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University is also a member of the Euraxess initiative supporting researchers in Europe.


Requisition ID: 24688