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Technician - Digital Cultures

Requisition ID:  20257

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Part Time
Posted Date:  24-Jun-2022

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: £26,341 with progression to £30,497 per annum (pro rata)


Closing Date: 08 July 2022


The Role


The School of Arts & Cultures is looking for a professional and enthusiastic Technician to lead on and provide comprehensive technical support to colleagues and students for our Digital Cultures programme and in general across the Media, Culture, Heritage (MCH) subject area. 


You will have responsibility for workshop delivery and supporting student programming and specialist computing. In addition, they will be responsible for the operation of audio-visual equipment and upkeep of facilities as well as providing colleague and student inductions and training on specialist equipment and facilities including health and safety as required.


You will have excellent relevant programming, software and hardware skills and experience as detailed in the essential criteria, along with strong communication and creative problem-solving skills.


This post is 0.5fte (18.5 hours) per week.  Working days are to be arranged and will be largely dependent on the timetable for the programme.


For this role we encourage applications from individuals who can complement our existing team, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.


Informal enquiries may be made to James Davoll, Technical Manager, at


Key Accountabilities

  • Responsible for leading on the provision of technical support to the Digital Cultures programme within MCH including induction and training of academics, technical staff and students on specialist equipment and facilities
  • Support Digital Cultures and Media, Culture, Heritage (MCH) modules under academic direction, including the preparation and delivery of workshops
  • Responsible for the operational management of Digital Cultures facilities (teaching rooms, computing, audio, video and PA) including all aspects of health and safety and liaising with the School Safety Officer
  • Advise on, and manage, the technical requirements (provision, equipment, space) for Digital Cultures and related MCH workshops to both support teaching and learning and inform policy and procedure
  • Install and update software as required.  Provide specialist computing advice and support across the School, in particular non-linear technologies, code based and graphical programming skills
  • Provide technical expertise in support of teaching and research for colleagues, students and visiting artists, including one-to-one tutorials with students to discuss technical issues and creative application of their work
  • Facilitate technical set-up for events, particularly audio-visual, computing and networking requirements and liaise with Music and Film Technicians in the recording and amplification of concerts, film screenings, recitals and public lectures across the School when needed.  Assisting with events and exhibitions may require occasional evening or weekend working
  • Demonstrate (through formal or informal actions) a commitment to equality, diversity, inclusion and widening participation in their sphere of work
  • Maintain up to date knowledge of technical advances and pedagogical approaches to regularly review processes to be in line with industry best practice and to improve efficiency of workflow
  • Member of relevant subject, School and University committees and working groups as required
  • Maintain health and safety policy within the School including facility audits, acting as first aider and fire warden and carrying out PAT testing of equipment in the School when required
  • Assist on occasion with students from our Museum, Galleries and Heritage postgraduate programmes


The Person 


Knowledge, Skills and Experience

  • Programming skills in common languages such as python, java, JavaScript or C
  • Familiarity with popular open-source platforms such as, Arduino or raspberry pi
  • Must be able to safely operate and install AV equipment and Art Works.  Knowledge of the use of AV, film and sound equipment
  • Knowledge of installing and troubleshooting software
  • Good problem-solving skills, responding to student and staff project demands to solve complex technical problems with creative, safe and technically sound solutions
  • Experience of supporting work in a commercial or educational creative subject or experience of working in a busy FE or HE arts department or relevant environment
  • Effective communication skills:  must be able to explain complex processes and information to students and staff both orally and in writing
  • Flexibility:  must be able to switch between one complex problem and another using initiative to deal with constantly changing circumstances
  • Approachability:  able to be open, polite and helpful to all students and colleagues requiring assistance, even when under pressure
  • Able to work on own initiative independently and flexibly as part of a team, planning own workload to fit in with customer demand across the School
  • MS Office and general computing skills
  • Good organisational and planning skills
  • Ability to contribute fully to the support of an efficient learning and research culture
  • Evidence of a commitment to equality, diversity, inclusion and widening participation
  • An interest in current practice in film, art, music recording, amplification and/or technologically mediated performance



  • Relevant experience/qualifications in health and safety, first aid, manual handling
  • Basic knowledge of computer networking and associated technology
  • Knowledge and experience of live event support
  • Knowledge and experience of Python programming language
  • Ability to service equipment where appropriate


Attributes and Behaviour

Finding Solutions

  • Formulates options and possible scenarios for consideration.
  • Encourages creative and innovative thinking in self and others.
  • Uses initiative to sort things out, is enterprising in effective use of material, financial and human resources.
  • Looks at ways of overcoming obstacles rather than coming to a standstill.
  • Proactively anticipates and plans for likely problem areas or obstacles by assessing and managing risks.

Team Working

  • Respects the expertise and contribution of others even if own opinion is different.
  • Shares relevant and useful information with others.
  • Keeps other team members up to date with progress.
  • Gets involved with team talks.
  • Willing to help others and share workloads.
  • Respects the value that different views bring to the team.

Planning and Organising

  • Works in a planned and structured way
  • Uses own and others’ time effectively
  • Ensures that all activities are completed on time
  • Uses systems and tools to ensure records and audit trails are clear and up to date

Delivering Services

  • Sees other departments and colleagues as ‘customers’ and follows through on their enquiries and requests
  • Keeps follow team members up to date with progress
  • Has a positive attitude for doing things better



  • Academic or vocational qualification in a relevant subject area (NVQ 2/3, GCSE grades A-C (or equivalent), City & Guilds or equivalent) and/or 1-2 years’ work experience in a relevant environment


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the community they represent. We are proud to be an equal opportunities employer and encourage applications from everybody, as well as being open to flexible working practices.


Req ID: 20257