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Student Placement - Infrastructure Tech

Requisition ID:  2142
Location: 

Newcastle, GB

Contract Type:  Fixed Term
Posted Date: 

 

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

 

Salary: £18,709.00 - £18,709.00 

Closing Date: 16 February 2020

 

 

 

The Role

 

Newcastle University IT Service (NUIT) is looking for an enthusiastic, self-motivated undergraduate student for a 13 month placement, based in the Infrastructure Operations Team, commencing mid July 2020.

 

The team works closely with specialist network and infrastructure colleagues and provides a second-line support service to students and staff, in addition to managing the University datacentres. The work is varied and will offer you a broad range of experience and training, with the opportunity to develop valuable technical and interpersonal skills.

 

It is essential that you can demonstrate strong problem solving skills, a flexible approach to work and the ability to learn quickly. You should be a team player, with the ability to work on your own initiative and meet deadlines. You must have excellent written and verbal communication skills.

 

The post is full time, based on a 37 hour week with occasional work outside of normal office hours to support some business critical operations of the IT Service.

 

If you would like to have an informal chat about this position, please contact Michelle Wright (Infrastructure Operations Team Manager) on 0191 2083631, michelle.wright@newcastle.ac.uk and/or Aran Spike (current placement student) aran.spike@newcastle.ac.uk   

 

For further information about the IT Service visit http://www.ncl.ac.uk/itservice

 

Key Accountabilities

 

  • Work with the Infrastructure Operations Team to provide a second line support service for users of IT infrastructure services, fulfilling requests in a timely and professional manner.
     
  • Assist with the day to day running of the University data centres, monitoring usage and capacity, and reporting or rectifying faults where appropriate. Contribute to service improvement plans and activities.

 

  • Proactively monitor key services using tools provided and take appropriate action to report or rectify issues. Identify areas of service improvement and contribute to plans and activities.

 

  • Produce documentation and procedures, utlising automation where appropriate, for use by members of your own and other teams within the IT service.

 

  • Perform administrative duties as appropriate including representing the team at meetings and in working groups.
     
  • Participate in project work; past projects for the Operations Team have included High Performance Computing (HPC), Student Attendance Monitoring, and network migration of datacentre-hosted servers.

 

The Person (Essential)

 

Knowledge, Skills and Experience

 

 

  • Practical technical knowledge gained through academic studies or personal interests
     
  • You should be willing to develop your skills and knowledge through independent research, learning from colleagues and through formal training where appropriate
     
  • Problem solving skills; to resolve customer incidents and overcome challenges in your own workload

 

  • Able to work on your own initiative, or as part of a team;  priortise work and meet deadlines

 

  • Good written and verbal communication skills

 

  • Customer focused and service orientated, with the ability to build and manage relationships effectively

 

  • Experience of project and/or group work gained in an academic or employment environment

 

Attributes and Behaviour

 

Team Working

  • Willing to help others and share workloads
  • Keep other team members up to date with progress
  • Share relevant and useful information with others

 

Finding Solutions

  • Look at ways of overcoming obstacles rather than coming to a standstill
  • Keep an open mind to alternative ways of doing things

 

Delivering Services

  • Positive attitude for doing things better
  • Pay attention to detail
  • Is enthusiastic in getting the job done on time

 

Communicating

  • Chooses communication tools appropriately
  • Clear and concise; gets the message across to others
  • Can put forward own view whilst listening and respecting the views and opinions of others

 

Planning and Organising

  • Work in a planned and structured way
  • Prioritise tasks to ensure workload and deadlines are met

 

Qualifications

 

You must be working towards an undergraduate degree in a computing related discipline, looking for a third year placement.

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

 

Requisition ID: 2142