Student Experience Administrator

Salary: £25,249 with progression to £26,707 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 10 November 2025 

The Role

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package, great pension schemes and a number of health and wellbeing initiatives to support you, as well as opportunities for blended working.

It’s an exciting time to be joining Accommodation Services, we provide a home to over 5,000 students living within both our own portfolio and our Partnership private providers. Our dedicated teams across the service provide support and signposting on a wide variety of issues, including guidance on living with others, wellbeing, student engagement and much more. Further information about our service can be found on our webpages.

You will form part of the Student Experience Team and take a lead role in the administrative processes for student behavioural misconduct, the educational curriculum, and the student engagement programme within our accommodation.

We require someone that can manage a high-volume workload with great attention to detail and works well under pressure. We are keen to hear from people who share our passion for making a difference to student’s living experience with us.

To apply, please upload a CV and cover letter evidencing how your skills and experiences align to the person specification within job description.

You will be expected to handle a diverse array of business processes.

This role requires excellent administration skills along with planning and organising skills and the ability to manage a high-volume workload.

For informal queries regarding the role, please contact Amy McCarthy, Amy.Mccarthy@newcastle.ac.uk. 

Key Accountabilities

• To record all new student interactions, ensuring that the databases are updated to reflect misconduct, education or engagement and the appropriate acknowledgements and document requests are sent, to provide an effective service to students.
• Prepare correspondence for the Student Experience Teams, using available templates, ensuring that letters are actioned promptly and to a high standard of accuracy.
• Assist in implementation of University procedures for managing student behaviours and engagement, through education and investigations ensuring all required information is obtained and cases are resolved promptly.
• Provide administrative support for student engagement meetings, ensuring that accurate minutes are recorded and produced within required timescales.
• Manage and maintain paper and electronic records for students where appropriate ensuring that all current and archive records are accurate and can be accessed in an efficient manner.
• Ensure that personal enquiries from students or their representatives are handled in an efficient and helpful manner, with regard to data protection protocols.
• Assist the Student Experience team with purchasing, filing invoices and updating budget sheets, ensuring all procedures are carried out in accordance with University financial regulations.
• Support the ResLife team with the creation and distribution of educational content, events schedules and satisfaction surveys
• Manage multiple email Inboxes and respond/triage appropriately
• You may from time to time be required to undertake other duties of a similar nature as reasonably required by your line manager. You are required to always follow all University policies and procedures and take account of University guidance.  You will be required to participate in activities relating to student arrival and departure weekends as well as open and applicant days (these can vary depending on semester dates).

The Person

Knowledge, Skills and Experience

• Excellent communication skills both written and oral
• Excellent word processing and IT skills
• Well-developed organisational skills
• Ability to keep and produce accurate records
• Ability to work with close attention to detail
• Ability to work to tight deadlines

Attributes and Behaviour

• Takes responsibility for achieving own targets and cooperate with others in achieving targets
• Strives to deliver high quality results
• Is enthusiastic in getting the job done on time
• Flexible attitude and comfortable managing an eclectic task list

Qualifications

• Academic or vocational qualifications to GCSE level, grade A-C, or NVQ Level 2 standard - including Maths and English

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 28754