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Sport and Recreation Officer (Term-time)

Requisition ID:  1036

Newcastle, GB

Contract Type:  Term Time
Posted Date:  01-Nov-2019

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Salary: £18,709 - £23,754 Pro Rata Per Annum

Closing Date: 29 November 2019


To work as part of a team responsible for the safe and effective functioning of the Sports Centre and its’ operations in line with the Centre’s normal operating procedures and emergency action plans.
To control, monitor, clean, maintain and supervise the use of all activity areas, equipment and associated services for the benefit and safety of all users. 
You will be required to work on a shift rota basis covering all our opening hours of 07:00-22:00hrs on weekdays and 09:00-21:00hrs on weekends. Term time contract (30 weeks) between1 September – 31 May. Salary will be based on Pro Rata Per Annum
Provisional date for Interview: 12th December 2019
For an informal discussion, please contact Michelle Mulhern, Operations Manager, Tel: 0191 2087222 or by e-mail:

The role

To work as part of a team responsible for the safe and effective functioning of the Sports Centre and its’ operations in line with the Centre’s normal operating procedures and emergency action plans.

To control, monitor, clean, maintain and supervise the use of all activity areas, equipment and associated services for the benefit and safety of all users.  This will involve conducting a wide range of Health and Fitness sessions.


Key Accountabilities

Control, Monitor and Supervise

  • To control, monitor and supervise the use of the Centre to ensure the safety and security of all staff, users and property in line with the University and Centre’s conditions of use.                                   
  • To control, monitor and supervise the use of the Health and Fitness facilities, equipment and associated service to ensure users exercise in a safe, controlled environment.


Delivery of Operational Service

  • To conduct a range of Health and Fitness services including one to one training, fitness assessments, personal programmes and various kinds of fitness training sessions for the benefit of users e.g. group exercise classes, strengh and conditioning etc.
  • To deliver a high quality Reception Service in the Centre across all of the opening hours on a daily basis in line with service requirements.
  • To deal with accidents and emergencies, following Department and University Safety policies and procedures, in order to maintain the health and safety of all staff and users of the centre.  This may involve administering First Aid.


Cleaning and Maintenance

  • To clean and maintain the Centre and the immediate external environment of the building to ensure the cleanliness of all areas for users to meet the required standards.
  • To conduct regular building, activity area and equipment checks to ensure that everything is ‘fit for purpose’ completing all the necessary documentation, reporting defects in the building, equipment and services in line with the Centre and University procedures.


Sports Equipment

  • To clean and maintain all sports equipment according to manufacturer’s guidelines and any relevant Health and Safety Legislation for the effective functioning of the Centre.
  • To set up activity areas and associated equipment in line with standard protocols, manufacturers guidelines, national governing body recommendations, and local rules for a wide range of sports and special events.
  • To maintain all equipment storage areas in a clean, neat and tidy condition.  All equipment should be stored efficiently, in line with manufacturer’s guidelines and for ease of use.



  • To carry out general portering duties to ensure the effective functioning of the Centre. This will include delivery and collection of post, moving of equipment, receiving and delivery of goods to appropriate areas / people.



  • To support the Centre’s commitment to training and development by participating fully in training courses designed to improve personal skill levels and knowledge.
  • To have a flexible approach to operational tasks and to carry out other duties commensurate with the level of the post as directed by the Sports Centre Supervisor and / or Facilities Service Manager.


The Person (Essential)

Knowledge, Skills and Experience

  • Flexible approach to work
  • Good interpersonal skills
  • Be able to work alone / unsupervised
  • Be able to work as part of a team
  • Methodical / logical approach to tasks
  • Good communicator
  • Good motivator
  • Previous work in a sport and leisure environment
  • Practical experience of health and fitness related activities e.g. inductions, personal exercise programmes, fitness assessments etc.
  • Sound knowledge of sports training principles
  • Interest and participation in sport and recreation
  • Approachable and well presented
  • Welcoming and friendly personality
  • Receive enhanced disclosure from the Disclosure and Barring Service (formerly the Criminal Records Bureau)


Attributes and Behaviour

Team Working

  • Willing to help other complete tasks that are more effectively done by two people such as certain sports hall setups and cleaning of equipment.
  • Gets involved in tasks that the whole team are responsible for such as setups for large events and deep cleaning of equipment.
  • Understands all the roles with the operational team and delivers at reception, within the fitness services, and on all core tasks around the Centre.

Delivering Services

  • Sees anyone they come into contact with (e.g. users, visitors, other departments, colleagues) as “customers” and interacts with them appropriately acting upon all requests / enquiries as requested.
  • Has a positive attitude to all aspects of the role and is enthusiastic in ensuring all users get as enjoyable a leisure experience as possible.
  • Pays attention to details to follow set procedure and protocols in order to deliver a high quality of service to all users across all aspects of the service

Understanding Others

  • Makes time to listen to other people to be it users, visitors or colleagues so as to understand protocols and procedures and how to implement them in given situations.
  • Clarifies the understanding of others to avoid misinterpretation and to confirm the other person’s expectations.  This is applicable with users or colleagues in order to deliver a high quality service.
  • Adapts own response to take into account the diverse range of cultural differences, behaviours and perspectives that present themselves on a daily basis within the Centre.


  • Clear and concise in all methods of communication so information is effectively passed to colleagues and users of the Centre.
  • Chooses the most appropriate method of communications for each situation depending on timescales and complexity of information to be relayed.
  • Is factually correct in the information being passed which requires a knowledge of Centre policy and protocol.



  • NVQ Sport and Recreation Level 2 or equivalent
  • Relevant Fitness Instructor Qualification



Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

Requisition ID: 1036