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Sport & Recreation Officer

Requisition ID:  24740

Newcastle, GB

Contract Type:  Fixed Term
Working Pattern:  Full Time
Posted Date:  22-Nov-2022


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


What’s in it for you? Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Salary:  £21,197 with progression to £22,662 per annum


Closing Date: 12 December 2022


The Role


Our vision at Newcastle Sport is for everyone, students, and staff, to find their passion in sport. We are proud of our modern facilities in the heart of Newcastle City Centre where we offer group fitness classes as well as friendly team games up to high-level competitions.


There’s a huge range of ways for our customers to get involved:

  • 65 sports clubs
  • a mix of cardio, strength, HIIT, cycling and yoga classes every week
  • leagues, tournaments, and competitions


Our Sports and Recreation Officers work as part of a team responsible for the safe and effective running of the Sports.  As part of this, you would be responsible for the control, cleanliness, and maintenance of our activity areas and equipment to make sure our customers are kept safe.  We will support and fund you to become qualified in First Aid every 3 years.


We work on an 8-week rotational pattern, and this covers our opening hours of 07:00-22:00 weekdays and 09:00-21:00 on weekends. For example, a typical term time weekday shifts maybe either 06.45-14.30 or 14.30-22.30.  We can provide you with an example of a typical rotation if you would like to get in touch.


This post is a fixed term: January 2023 to 31 July 2023.


Interviews will be held on Wednesday 11 January 2023


We are keen to hear from people who can demonstrate excellent customer service skills and who are driven to want be part of our established friendly team.

If this is you, please contact Michelle Mulhern (Sports Centre Facilities Manager) at 

You may also want to read more about what we have on offer here.    


To work as part of a team responsible for the safe and effective functioning of the Sports Centre and its operations in line with the Centre’s normal operating procedures and emergency action plans.


To control, monitor, clean, maintain and supervise the use of all activity areas, equipment and associated services for the benefit and safety of all users. 


Key Accountabilities

  • Control, monitor and supervise the users, facilities and equipment in the centre
  • Deliver a high-quality interactive service within the gym to support our customers, performing gym inductions and tours.
  • Deliver a friendly and efficient Reception Service in the Centre
  • Deal with accidents and emergencies professionally and calmly
  • Clean and maintain the Centre and the immediate external environment of the building
  • Carry out and document regular building, activity area and equipment checks to ensure that everything is ‘fit for purpose’
  • Set up activity areas and equipment in line with manufacturer and national guidelines
  • Maintain all equipment storage areas in a clean, neat and tidy condition. 
  • Support with general duties to ensure the effective functioning of the Centre including delivery and collection of post, moving of equipment, and receiving the delivery of goods
  • Participate in training courses designed to improve personal skill levels and knowledge
  • To have a flexible approach to operational tasks and to carry out other duties in line with the level of the post as directed by the Facilities Manager (Indoor), Sports Centre Supervisor and / or Operations  Manager.


The Person (Essential)


Knowledge, Skills and Experience

  • Strong demonstrable customer skills
  • Previous work experience in a sport and leisure environment          
  • Sound knowledge of sports training principles          
  • Interest and participation in sport and recreation
  • Basic MS Office skills or IT skills     


Attributes and Behaviour

  • Flexible approach to work     
  • Good interpersonal skills       
  • Be able to work alone as well as part of a team        
  • Organised approach to work  
  • Good communicator
  • Ability to problem solve        



  • Sport and recreation qualification to the equivalent of level 2 or relevant Fitness Instructor Qualification  




The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University is also a member of the Euraxess initiative supporting researchers in Europe.


Requisition ID: 24740