Senior Student Experience Manager

Salary: £47,389.00 - £56,535.00  per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 06 April 2026

The Role 

Are you passionate about enhancing the student experience and driving positive change?  The Faculty of Science, Agriculture and Engineering is seeking a dynamic Senior Student Experience Manager to play a pivotal role in leading initiatives to amplify the student voice, foster effective communication and strengthen student engagement across our community.   This is an exciting new role for the Faculty and a fantastic opportunity for someone to quickly make a real difference to the experience of our students.

You will have a strategic mindset, excellent communication and relationship building skills with a commitment to creating and inclusive and vibrant environment for our students. 

For informal enquiries about the role please contact Laura Johnson, Deputy Director of Faculty Operations, laura.johnson@ncl.ac.uk

We currently operate a blended working model with the majority of time spent on campus. The hiring manager will discuss the requirements of the role, should you be invited to interview.  

To apply, please attach your CV and a cover letter that demonstrates how you meet the essential criteria for the position, as outlined in the Person Specification of the Job Description. Any requested additional documents required as part of your application, should be included within the same file as your cover letter. The total file size must not exceed 10MB. 

Key Accountabilities

• To work in partnership with the Deans of Education, the Dean of Global and Education Development and the Associate Deans for Education in the delivery of the University and Faculty Education for Life strategic priorities, with a particular focus on student engagement, communication and community development including our overseas campuses and in doing so to undertake benchmarking against relevant key competitors.
• To manage and deliver specific projects identified by the Deans using agile methodologies, working with colleagues to ensure that project outcomes are delivered and benefits realised.
• To work alongside, advise, train and influence professional services colleagues working in education teams within academic units across the Faculty, focusing on projects that deliver cultural and practical change around communications with students at a school, programme and module level.  
• To develop and lead supportive networks of good practice and innovation around student engagement amongst all colleagues across the Faculty and University.
• To be the lead for student voice in the Faculty working closely with School Representatives, Student Life, NUSU and School colleagues to create and embed initiatives to strengthen the student voice through various methods and ensure students feedback is responded to in a timely, clear and consistent way across the Faculty.
• To work in partnership with the Faculty Education Manager, ensuring that teams deliver a seamless service to the Deans, Associate Deans and wider academic community on projects which improve the experience of our students.
• To work in partnership with colleagues in Student and Academic services in the University, building strong relationships and acting as the key Faculty point of contact to deliver continual improvements in the experience and the digital student journey.
• To lead in partnership building with other colleagues in the Faculty Office, Schools and central services that hold student communication briefs on strategies and tools for communicating with current students in appropriately tailored ways.
• To attend and participate in relevent Faculty and University committees and working groups, including Faculty Education Committee, Faculty PGR Committee, Student Experience and Wellbeing Sub-committee, acting as the Faculty representative where appropriate
• To deputise for the Deputy Director of Faculty Operations as required, undertaking any additional duties as commensurate with the grade of the post.

The Person (Essential)

Knowledge, Skills and Experience

• Well developed knowledge and awareness of current issues in Higher Education and the student experience
• Demonstrable experience of supporting and/or working directly with undergraduate and postgraduate students
• Demonstrable experience of working across teams to deliver successful outcomes
• Excellent written commuincation skills and experience of communicating across multiple platforms and media
• Excellent interpersonal, negotiating, influencing and relationship building skills and the ability to communicate effectively with a range of stakeholders Experience of embedding EDI considerations into student engagement, communication and support initiatives, ensuring approaches are inclusive and responsive to the differing needs of a diverse student body
• Experience of planning events and delivering projects individually and as part of a team whilst managing conflicting priorities and working to appropriate deadlines. Ability to manage and prioritise a complex workload and to solve problems and use own initiative appropriately
• Experience of delivering long term cultural change (desirable)

Attributes and Behaviour

• Has the ability to see the “big picture”, to think strategically and to manage complex problems and issues
• Recognises and analyses the dynamics of problems and issues
• Persuades, convinces, and influences others in order to achieve results and gain support
• An innovative individual who can see and develop a vision and clear implementation strategies/plans through to completion
• Skilled at negotiating and communicating with academic and PS colleagues in services and in the faculty
• Encourages and supports a free flow of communication and information across own area, and the wider University where appropriate
• Understands how best to appeal to the other person/group, correctly interpreting the right way to approach a situation
• Plans communication methods to add impact to messages
• Manages time, resources and workloads effectively
• Ensures activities are completed to time
• Can deploy project management tools effectively

Qualifications

• Educated to degree level or equivalent professional qualification plus experience in a similar role or significant vocational experience demonstrating development through progressively more demanding, relevant roles
• Project management qualification (desirable)

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 29189

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