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Senior SAP BASIS Administrator

Requisition ID:  14581

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  29-Dec-2021

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: Salary in the region of £47,000.


Closing Date: This opportunity will close when we identify a suitable candidate. We will contact you within 5 working days of your application to advise you of the shortlisting outcome. 


Please note: The University will close for Christmas on Thursday 23 December and reopen on Tuesday 4 January 2022. Therefore, applications received during this period will receive a shortlisting outcome response by Tuesday 11 January 2022.




The Role


Over the last 18 months, we have reimagined the way we deliver our University IT Services, building a world-class IT department responsive to the needs of our global community. We’re growing significantly and we’ve created new opportunities and made changes to how we work. Our people have been at the centre of this change, with a particular focus on development and opportunities to learn new skills.


An exciting opportunity has arisen for a senior SAP BASIS Administrator to join an established team supporting a variety of SAP systems at Newcastle University. The SAP BASIS team work on systems affecting all areas of university life. These systems support key university processes such as student lifecycle management, financial management, expense management, HR and payroll. This gives us an incredibly diverse range of users and we work with many stakeholders from across the organisation.  We use a wide variety of technologies, but regardless of the tools used, we want to provide the best possible user experience, so a strong focus on collaborative and agile working is every bit as important as the specific technical skills you bring.


The University is an exciting and dynamic place to work, dedicated to world-leading education and research. Benefits include excellent pension; flexible working options; 42 days holiday (including public holidays); discounted travel for the Metro and local bus services; and discounts for national retailers. You can find out more on our benefits web page.


We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.


Informal enquiries can be made to Ben Drennan, SAP BASIS Manager at Benjamin.Drennan@newcastle.ac.uk or Gary Atkinson, Head of Infrastructure, at Gary.Atkinson@newcastle.ac.uk


Key Accountabilities

  • To lead the planning, development and support of a major area of the technical infrastructure that supports the University’s core business systems.
  • To plan and manage assigned technical projects and/or upgrades including the co-ordination of staff and other resources required to complete these tasks.
  • To carry out support functions for the SAP technical infrastructure in order to support the University’s main business applications. This will include some of the following: software upgrades, system installation and configuration, support package installation, HANA database administration, user authentication and security/access
  • To lead the development, implementation and review of processes for ensuring the integrity, security and resilience of a major part of the technical landscape for which they are responsible to ensure that the University’s business-critical processes can be supported at an acceptable level of availability and risk.
  • Take joint responsibility with the rest of the team for service provision within this team, ensure there are systems and processes to deliver the required level of support and to recover from support issues as quickly as possible. Ensure cost effective delivery of SAP BASIS services to meet University needs and respond with the agility required to address changing business priorities.
  • Provide specialist Security, Role and Authorisations guidance for projects and changes where appropriate.
  • Work with internal, external and vendor auditors to ensure that all agreed controls are operated effectively and that mitigations are clearly documented and agreed, thereby ensuring ongoing compliance
  • Work with internal, external and vendor auditors to ensure that all agreed controls are operated effectively and that mitigations are clearly documented and agreed, thereby ensuring ongoing compliance
  • Ensure that all necessary proactive and reactive processes and procedures are in place – including for example, performance monitoring and tuning; load balancing; major software or hardware upgrade; installation and configuration; disaster recovery planning and management; contingency planning and any other activities required to ensure service continuity and effectiveness
  • Engage with stakeholders across NUIT and the University to build and maintain good working relationships and ensure there is a clear understanding of University requirements within the team
  • Act as a trusted advisor, building robust and collaborative relationships with other IT and University leaders to develop a clear understanding of business needs.
  • Act as a deputy to the team manager if so required and take responsibility for management of tasks and activities allocated to them by their manager.
  • Lead on any project or change related activity as part of wider NUIT or NU project teams
  • Be responsible for developing best-practise policies, standards, procedures and guidelines for management of SAP, guided by NUIT standards and other stakeholders
  • Any other reasonable duties that fall within the scope of the post, as allocated by the line manager


The Person

Knowledge, Skills and Experience

  • Experience of working in a SAP BASIS team in a similar size and complexity organisation
  • Technical background in the SAP technologies used by NUIT
  • Experience of delivering SAP BASIS services to a dispersed customer base in multiple locations.
  • A working knowledge of Cybersecurity processes and practices is essential


Attributes and Behaviour

  • Builds both formal and informal professional networks, and extends these networks within, across and external to organizational boundaries
  • Encourages and facilitates collaboration, cooperation and results
  • Inspires, motivates and guides more junior team members
  • Supports organizational change agents to improve maturity and practices, in support of University goals and strategy
  • Mobilizes others within and outside of their team to support and enable change efforts
  • Analyses situations quickly and effectively to determine the best way to deliver the required result
  • Keeps their technical knowledge up to date and has a wider understanding of the technology landscape inside and outside their area
  • Sets and accomplishes challenging goals
  • Defines standards in terms of doing what is appropriate and doing it well
  • Leads by example in delivering high quality outcomes that they take responsibility for


  • A bachelor’s degree or equivalent experience
  • A relevant technical qualification or equivalent technical experience


Newcastle University is committed to being a fully inclusive Global University that actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers and is a member of the Euraxess initiative supporting researchers in Europe.