Senior International Exchange Assistant

Salary: £23,144 to £24,285 with progression to £26,396 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 30 March 2023

The Role

An exciting opportunity has arisen to develop a career in international Higher Education at a Russell Group university.

As a member of the Global Opportunities Team, you will support the delivery of the University’s ambitious Global Strategy. You will support the administration and promotion of the University’s Exchange and Study Abroad Programmes, working closely with the Global Education and Community Manager (Mobility) and other members of the team. You will be interacting with a wide range of Academic and Professional Service units, as well as partner institutions worldwide, developing excellent relationships and ensuring effective communications across the University and with partners.

The successful candidate will be interested in working in a fast paced, varied and challenging environment. You must be proactive and a confident team player, with excellent communication skills and the ability to manage a diverse and complex workload. Excellent planning and organisational skills are essential.

For an informal discussion or further information please contact Andrew Griff-Owen, International Mobility Manager at andrew.griff-owen@ncl.ac.uk

Key Accountabilities

• Providing operational support in the field of international student and staff mobility
• Developing and maintaining effective working relationships with: incoming and outgoing students and staff, exchange partners and other external stakeholders; and with colleagues across mobility, partnerships, academic units and central services
• Communicating with incoming and outgoing students, providing prompt and accurate information and advice, and delivering an excellent customer experience
• Maintaining accurate records relating to exchange students and staff to ensure compliance with internal and external procedures and policy
• To provide statistical reports, for example, incoming and outgoing student and staff numbers, length of mobilities, programmes of study, and mobility trends
• Maintaining operational systems and processes and ensuring compliance with policy and procedures
• Contributing to ongoing initiatives in support of continuous improvement in process and policy
• Developing and maintaining knowledge and expertise relating to international mobility and the internationalisation of Higher Education in general
• Contributing to the effective and efficient running of the service through a collaborative team approach, providing guidance and assistance to colleagues as appropriate
• Providing assistance to, and cover for, other areas of Student and Academic Services and International Office as required

The Person (Essential)

Knowledge, Skills and Experience

• Ability to work both independently and flexibly as part of a multi-disciplinary team. Ability to use initiative and prioritise own workload in a dynamic environment
• Ability to build and maintain strong internal and external working relationships, and to work in a confidential and discrete manner
• Proven experience of working in a busy, high volume, customer focused environment
• Strong attention to detail with a commitment to data accuracy and integrity. Ability to work quickly and accurately to strict deadlines
• Excellent IT skills and the ability to work with a range of digital systems. Experience of using large digital systems to input data, maintain records, extract information and produce documents and reports
• Excellent organisational and administrative skills
• Excellent written and verbal communication and interpersonal skills, including those relating to tact and discretion, and the ability to relate to, and interact with, persons with diverse cultural backgrounds
• Ability to assimilate a wide range of, sometimes complex, information and provide support and advice to students, staff and stakeholders as appropriate. This will include the ability to interpret and apply knowledge of a range of policies, procedures, regulatory and legislative matters
• Knowledge of international Higher Education (desirable)

Qualifications

• Educated to A Level or equivalent
• Educated to Degree level or equivalent (desirable)

Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University is also a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 25183

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