Senior Innovation Consultant

Requisition ID:  27044

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  10 May 2024


Salary:£33,966 to £36,024 with progression to £44,263 per annum


Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Closing Date: 02 June 2024


The Role


Thank you for your interest in joining the UK’s National Innovation Centre for Ageing (NICA).


The Senior Innovation Consultant is a key role at NICA. You will have a passion for, and proven experience of, delivering innovation projects to support businesses in harnessing new opportunities. You will be curious with a growth mindset and inspire others around you with fresh ideas. You will have an understanding of and experience in applying human-centred design methods and processes in practice – ideally with older adults - and enjoy working in a collaborative, multidisciplinary team.
Reporting to the Principle Innovation Consultant, you will take responsibility for the successful delivery of projects and building and maintaining strong relationships with our clients. You will achieve this by drawing on your excellent project management skills and working closely with our citizen’s insight network, VOICE, to gain a deep understanding of the needs, wants, desires and motivations of older adults and the people in their lives. Translating these insights into engaging, high-quality outputs for client delivery.


About NICA
Our mission is to create a world in which we all live better, for longer. We work with innovation and commercialisation experts, industry, academics, research and technology organisations and citizens, to develop solutions that enhance life as we age, promoting a positive impact on society at scale. You will find us at the heart of the Newcastle Helix development, in the award winning Catalyst building. To learn more about us and what we do click here.
The UK’s National Innovation Centre for Ageing (NICA) at Newcastle University has been funded by Government and the University. We are committed to the professional career development of all our colleagues. You will benefit from a range of excellent development opportunities including internal and external training, access to specialist networking groups and opportunities to gain experience in the wider space of ageing and longevity. We provide a great range of benefits and discounts for all colleagues at Newcastle University, including the opportunity for blended working and flexible hours. You can learn more about what is available on our Benefits Website page.


To apply, please complete the online application and attach a CV and covering letter. In your covering letter please outline how you are either working towards, meet or exceed all of the requirements for this role and the essential criteria in the Knowledge, Skills and Experience section below.


Provide examples and highlight expertise relevant to the role. 


Also provide a link to your portfolio of your work if available.


For informal enquiries, please contact Lauren Zayya:


Key Accountabilities

  • Lead on scoping and discovery sessions with clients to help produce project proposals that provide clear and achievable deliverables
  • Work with colleagues in Legal and Finance to ensure proposals are appropriately costed and contracted
  • Building and maintaining strong relationships with our clients
  • Act as the project lead, translating the brief, assigning team roles, planning the approach and building the design toolkit for each phase to successfully deliver on the project
  • Line manage and support Innovation Consultants as part of your delivery team
  • Carry out and supervise desk-based research and analysis, drawing on a wide range of resources
  • Manage a portfolio of projects, providing effective project and budget management against key metrics and milestones
  • Ensure projects are delivered to cost
  • Communicate regularly with clients on progress, acting as the main point of contact
  • Facilitate and moderate interviews, workshops and panels to gather citizen insights that communicate the wants, needs and desires of potential users
  • Produce detailed outputs, reports and case studies that collate information from a variety of sources and present key findings
  • Lead on project reviews, analysing lessons learned and ensuring they are applied to future projects
  • Provide content for marketing and communications staff in the preparation of media and press releases
  • Contribute to and help further develop our processes and methodologies
  • Be curious and become an expert in the areas of ageing, longevity, innovation and commercialisation
  • Any other duties as specified commensurate with the grade


The Person

Knowledge, Skills and Experience

  • Experience of working with and building strong relationships with commercial clients
  • Experience of leading discovery sessions with clients to translate their needs and help produce project proposals with clear, achievable deliverables
  • Proven experience of leading a multidisciplinary, creative team to deliver engaging, high-quality outputs
  • Excellent planning, organisational and project management skills with the ability to work on multiple projects simultaneously
  • Experience of applying human-centred design methods and processes in practice – ideally with older adults - through a variety of design methods such as interviews, workshops and citizen panels
  • Experience of presenting to a wide variety of audiences, both in person and remotely
  • Excellent analytical and problem-solving skills
  • Proven experience of a range of IT programmes, especially Microsoft Office and Adobe Creative Suite
  • Willingness to travel nationally and internationally, if required


  • Previous experience of working and delivering in a fast-paced consultancy type environment
  • Experience or understanding of the opportunities and challenges of working in healthy ageing and longevity
  • Experience of conducting trend analysis and developing future forecasts
  • Experience of running prototype and product testing with end users
  • Experience working with survey software, video software and graphic design tools to translate data into compelling insights that tell a story


Attributes and Behaviour
Projecting confidence:

  • Projects a positive attitude through personal confidence and enthusiasm to achieve organisational success. Inspires the trust and confidence of others

Planning and organising:

  • Manages time and resources by prioritising and organising effectively. Monitors and controls the workflow of the team

Finds solutions:

  • Draws on experience and creative thinking to generate a range of viable options and decide on the most appropriate course of action to problem-solve and achieve objectives

Seeks inspiration:

  • Seeks out fresh ideas and emerging innovations from a wide range of sources to build knowledge and inspire others. Connects the dots and understands the implications for ageing and longevity


  • Works collaboratively with othersplays a positive role in teams and establishes and grows relationships across the organisation where different skills, expertise and opinions are valued



Educated to degree standard in an innovation, design, social sciences, trend forecasting or technology discipline and/or significant work experience




Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.


At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.


In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 27044