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Senior Infrastructure Analyst

Requisition ID:  13143
Location: 

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  14-Oct-2021

 

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

 

Salary: £26,341 - £27,924 with progression to £30,497 per annum

Closing Date: 28 October 2021

 

The Role

 

Applications are invited for the post of Senior Infrastructure Analyst in the University’s IT service.


Working within the Data Centre and Operations team you will be responsible for providing professional, customer focused second-line support for IT infrastructure within the University’s IT service. You will work closely with specialist infrastructure and network colleagues to fulfil requests and resolve incidents for staff and students across the University.

 

You will contribute to the day to day operation and planning of the University’s data centres to provide a professional hosting service for University IT infrastructure equipment.

 

In order to maintain a high standard of service the post requires an individual with proven customer service and problem solving skills, a flexible approach to work and the ability to learn quickly. Training will be provided, however a proactive approach to continued professional development is essential.

 

You will have strong verbal and written communication skills and practical experience in a similar, customer facing role, with experience and understanding of data centre operations. 

 

You should be qualified to HNC/HND standard or have equivalent practical, professional experience in a relevant discipline.

 

Informal enquiries may be made to: David Wall (Data Centre and Operations team manager) via email: david.wall@newcastle.ac.uk.

 

Key Accountabilities


• To investigate raised issues related to our infrastructure and action an appropriate response, whether this is fixing the issue or escalating if unable to solve
• To regularly inspect our various data centres/server rooms and identify any potential issues. Issues can include replacing faulty parts, arranging third party repair workers to come on-site and proactively monitoring temperature, power 
and hardware anomalies
• To create documentation for missing processes and keep the documents up to date
• To assist different teams with IT projects, this can include scripting, project overview advice, cloud computing and advice on hardware/software replacements 
• To maintain up-to-date records for asset management systems, purchasing equipment and updating inventory 
• Operate all necessary proactive and reactive measures in place to ensure service continuity and effectiveness
• Ensure any issues are escalated efficiently and ensure management is aware of any issues and the consequences thereof
• To assist senior management and other teams within NUIT and elsewhere in the University in the procurement of telephony related equipment and services
• Act as an infrastructure SME and use this knowledge to deliver excellence in operational support, project and change delivery and help in defining the future strategy
• Understand the Technology Roadmap and assist in its implementation as directed
• Deliver any project or change related activity as part of wider NUIT or NU project teams as required
• Ensure that policies, standards, procedures and guidelines are followed
• Any other reasonable duties that fall within the scope of the post, as allocated by the line manager


The Person (Essential)

 

Knowledge, Skills and Experience 


• Technical background in our core technologies within the rest of the Infrastructure team including networking, telephony, server and o/s management, virtualisation and cloud technologies
• Experience of supporting and delivering Operations services in a complex and geographically diverse organisation including the management and operation of data centres
• Experience of working with third party vendors and delivering an effective service using their services
• Experience of helping to create roadmaps and deliver programmes to remove technical debt
• Interest in identifying and implementing new and innovative technologies to support customer needs, drive up quality and improve value
• A working knowledge of Cybersecurity processes and practices is essential
• Experience of working with multiple support and resolver groups across a wide variety of technologies
• Able to demonstrate focus on customer needs

 

Attributes and Behaviour


Team Working
• Encourages and facilitates collaboration, cooperation and results
• Inspires, motivates and guides more junior team members

 

Embracing Change
• Supports organizational change agents to improve maturity and practices, in support of University goals and strategy
• Mobilizes themselves to support and enable change efforts 

 

Finding Solutions
• Analyses situations quickly and effectively to determine the best way to deliver the required result
• Keeps their technical knowledge up to date and has a wider understanding of the technology landscape inside and outside their area

 

Delivering Services
• Sets and accomplishes challenging goals
• Defines standards in terms of doing what is appropriate and doing it well
• Leads by example in delivering high quality outcomes that they take responsibility for

 

Qualifications


• A relevant technical qualification (HNC/HND or equivalent) or equivalent technical experience

 

Job Summary Categories
• Infrastructure management and support
• Systems administration and support
• Network management and support
• Procurement & Supplier Management

 

SFIA
• USUP – Level 4
• ITOP – Level 4
• HSIN – Level 4

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

 

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.

 

We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.

Requisition ID: 13143