Senior Infrastructure Analyst

About us

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you. Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning, and research at Newcastle University.
 
We are committed to expanding our knowledge and expertise with a strong focus on the training and development needs of our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. To find out more about our dynamic customer-focussed teams, visit Working in our IT Service.

Salary: £32,080 - £35,608 per annum

Closing Date: 4 Septembert 2026

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The Role

We have an exciting opportunity for a Senior Infrastructure Analyst, to provide second line support for all services provided by our wider Infrastructure Team and to manage the NUIT Data Centres. You will represent the area as a subject matter expert (SME) and deliver excellent operational support through proactive measurement and monitoring of services.

In order to be successful, you should have a technical background in our core technologies, including server and operating system management, networking, telephony and virtualisation technologies on premise and in the cloud. You will have demonstrable experience in supporting and delivering infrastructure operation services to complex and geographically diverse organisations, along with management and operation of data centres. You will have a customer centric approach to your delivery, improving value, and quality.

This is a place-based opportunity, based in our Newcastle city campus and requires on site working. There are multiple locations and the requirement to move physical infrastructure equipment on occasion, will be required. 

We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible working.

Please reach out to David Wall at David.wall@newcastle.ac.uk for a chat about this opportunity.

Key Accountabilities

• To investigate raised issues related to our infrastructure and action an appropriate response, whether this is fixing the issue or escalating if unable to solve
• To regularly inspect our various data centres/server rooms and identify any potential issues. Issues can include replacing faulty parts, arranging third party repair workers to come on-site and proactively monitoring temperature, power and hardware anomalies
• To create documentation for missing processes and keep the documents up to date
• To assist different teams with IT projects, this can include scripting, project overview advice, cloud computing and advice on hardware/software replacements
• To maintain up-to-date records for asset management systems, purchasing equipment and updating inventory
• Operate all necessary proactive and reactive measures in place to ensure service continuity and effectiveness
• Ensure any issues are escalated efficiently and ensure management is aware of any issues and the consequences thereof
• To assist senior management and other teams within NUIT and elsewhere in the University in the procurement of telephony related equipment and services
• Act as an infrastructure SME and use this knowledge to deliver excellence in operational support, project and change delivery and help in defining the future strategy
• Understand the Technology Roadmap and assist in its implementation as directed
• Deliver any project or change related activity as part of wider NUIT or NU project teams as required
• Ensure that policies, standards, procedures and guidelines are followed
• Any other reasonable duties that fall within the scope of the post, as allocated by the line manager

The Person

Knowledge, Skills and Experience

• Technical background in our core technologies within the rest of the Infrastructure team including networking, telephony, server and o/s management, virtualisation and cloud technologies
• Experience of supporting and delivering Operations services in a complex and geographically diverse organisation including the management and operation of data centres
• Experience of working with third party vendors and delivering an effective service using their services
•  Experience of helping to create roadmaps and deliver programmes to remove technical debt
• Interest in identifying and implementing new and innovative technologies to support customer needs, drive up quality and improve value
• A working knowledge of Cybersecurity processes and practices is essential
• Experience of working with multiple support and resolver groups across a wide variety of technologies
• Able to demonstrate focus on customer needs
• Attributes and Behaviour

Team Working

• Encourages and facilitates collaboration, cooperation and results
• Inspires, motivates and guides more junior team members

Embracing Change

• Supports organizational change agents to improve maturity and practices, in support of university goals and strategy
• Mobilizes themselves to support and enable change efforts

Finding Solutions

• Analyses situations quickly and effectively to determine the best way to deliver the required result
• Keeps their technical knowledge up to date and has a wider understanding of the technology landscape inside and outside their area

Delivering Services

• Sets and accomplishes challenging goals
• Defines standards in terms of doing what is appropriate and doing it well
• Leads by example in delivering high quality outcomes that they take responsibility for

Qualifications

• A relevant technical qualification (HNC/HND or equivalent) or equivalent technical experience

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 29569