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Senior Financial Support Assistant

Requisition ID:  15162

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Part Time
Posted Date:  14-Jan-2022


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: £22,254 - £23,487 (wth progression to £25,627) per annum, pro rata

Closing Date: 26 January 2022


The Role 

To contribute to the assessment and administration of a number of scholarship and funding schemes coordinated by the Student Financial Support Team.  You will be required to respond to student queries, process applications for financial support and handle scholarship offers providing support across the team.  


You must be proactive, able to work in a fast-paced environment and comfortable managing a diverse workload.  You must possess excellent communication and organisational skills. 


The Student Health & Wellbeing Service provides information, advice and guidance on a wide range of support issues.  The Student Health & Wellbeing Service has been designed to enable students to maximise their potential whilst at University. The service is free, confidential and available to all students. You will work within the Student Financial Support Team under the direction of the Deputy Manager.  


Please visit our webpages for further information on the range of services offered by Student Health and Wellbeing


This is a permanent part time post, 50% FTE, 18.5 hours per week. 


For an informal discussion or for further information contact Irena Rencesova, Deputy Manager, Student Financial Support Team, Irena.Rencesova@ncl.ac.uk 

Key Accountabilities 


• To undertake assessments, processing and payments for a number of existing scholarship schemes and to undertake similar work for new and emerging schemes as required

• To respond to enquiries received by telephone, email or in person about a range of funding schemes and applications.  To resolve queries from students, applicants and parents about eligibility for, or payment of scholarships and other discretionary financial support funds

• To compose and distribute student award and outcome letters and deal with any subsequent correspondence

• To create and maintain accurate records of application outcomes and scholarship recipients as well as contributing to the collation and maintenance of award adverts and guidelines

• To undertake other duties including, but not limited to preparing data for internal and external reports and funding returns

• To work with team members, colleagues from across the University and external organisations to advertise and administer awards

• To contribute to the assessment of applications for discretionary emergency funding

• To contribute to the development and review of processes and procedures for the continuous improvement or adaptation of systems and resolution of problems associated with any of these processes

• To contribute to the organisation and delivery of a number of Student Financial Support Team led events as well as other University events such as Open Days

• To undertake other duties as deemed appropriate by the Manager, Deputy Manager or the Director of Service


Knowledge, Skills and Experience  


• Previous experience of working in a customer focused role, preferably within a financial setting or student facing environment

• Demonstrate a high level of numeracy, literacy, and accuracy with good written and oral communication skills

• Excellent IT skills with experience of using spreadsheets, databases and electronic systems within a financial field

• Evidence of working as part of a team and autonomously with the ability to prioritise own workload

• Demonstrate the use of initiative to find creative solutions and to work effectively under pressure

• Excellent organisational skills and able to manage competing demands working to tight timescales

• Working with financial awards in a university or similar environment (desirable)

• A good understanding of issues relating to higher education and student funding (desirable)


Attributes and Behaviour 


• Maintains flexibility in work, plans to allow for changing circumstances

• Considers large amounts of complex information quickly and identifies key issues

• Uses systems and tools to ensure records and audit trails are clear and up to date

• Positive and proactive attitude and looks for ways to overcome obstacles rather than permitting student cases to stagnate

• Acts professionally, dealing sensitively and respectfully with students, staff, parents and external organisations

• Demonstrates high energy and commitment to the delivery of excellent services




• NVQ / A level education or relevant experience




Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.

Requisition ID: 15162