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Senior Educational Policy & Governance Manager

Requisition ID:  22682

Newcastle, GB

Contract Type:  Fixed Term
Working Pattern:  Full Time
Posted Date:  15-Sep-2022

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


What’s in it for you? Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Salary: £43,414 to £46,047 with progression to £51,805 per annum


Closing Date: 07 October 2022


The Role 


Are you an experienced Higher Education professional with a background in education, quality assurance and policy development? 


Are you interested in leading a team who work in partnership with staff and students to develop and implement institutional educational policies, ensure the quality and standards of the educational provision, and enhance the student learning experience? 


This Senior Educational Policy and Governance Manager post is based in the Educational Policy and Governance Service, part of Student Services. 


This post provides leadership and management for the Educational Policy and Governance Service, part of Student Services. It works closely with the Head of Educational Governance and Quality Assurance to develop and deliver the service’s remit. This remit includes responsibility for internal educational policies, educational partnerships; student voice including external and internal surveys, governance and committees, educational data, and quality assurance processes and systems. The post holder works closely with senior academic leaders, including the PVC Education and Education Deans, providing effective policy support and expertise to enable the development and implementation of the Education Strategy. 


This post is full-time, fixed term for 12 months.

Queries should be directed to Claire Irving 


Key Accountabilities 

  • Leadership and management of the Educational Policy and Governance Service, working with the members of this team to create and embed a high-performance culture and enable team members to fulfil their full potential in their roles
  • A key member of the Educational Policy and Governance Service leadership team, working closely with the Head of Educational Governance and Quality Assurance to develop and deliver the service’s strategic plan, and its contributions into the wider Student Services strategic plan
  • Interpreting the University’s Education Strategy to devise and implement services to support institutional academic governance of educational provision and the management of a range of data relating to taught programmes and modules
  • Maintaining a comprehensive knowledge and understanding of the external quality assurance context, including regulatory requirements and the work of the Office for Students. Leading and managing work to ensure that the institution responds to changes in this context and continues to both meet its regulatory obligations and work to achieve its educational vision
  • Interpreting and assessing internal and external drivers that influence strategy and policy in relation to academic governance and the management of data relating to taught programmes, to ensure that the University’s policies and processes in these areas are up to date, relevant and effective
  • Providing effective policy and support to the PVC Education, Education Deans and education leadership of the institution both through University Education Committee (UEC) and wider, and as required through membership of relevant groups. Ensuring effective policy and committee support is provided to UEC and its sub committees
  • Writing and presenting reports/briefing papers and making recommendations to University’s Education Committee, Executive Board and Senate. Developing and delivering presentations and workshops for academic and professional services staff to support the development of a high quality education and student experience at Newcastle
  • Developing and steering through to successful implementation, University policies and processes relating to education (including but not limited to academic quality and standards). Managing and contributing to the review and development of these policies, and associated processes and systems, to respond to changing internal and external contexts
  • Developing and implementing the strategy for engagements with external bodies in relation to the national operating model for quality assessment
  • Ensuring that the Educational Policy and Governance Service provide effective advice and guidance to colleagues (including contributing to this work), to ensure their effective implementation 
  • Ensuring that the Educational Policy and Governance Service provide effective support for the development and implementation of University policies and processes for student voice and representation (including contributing to this work).  This includes responsibility for the management of the University’s participation in national student surveys (for example NSS, PTES and PRES) and its internal stage evaluation processes
  • Ensuring that effective and efficient processes are in place for recording and publishing information about taught programmes and modules, and that the team provide effective support for the elements of these processes that it is responsible for implementing.  This includes lead responsibility for University returns to the Student Loans Company in relation to taught programmes, and contributing as appropriate to other data returns to national bodies
  • Acting as the Service’s primary contact with the Student Progress Service and Graduate School in relation to the quality assurance of research degree programmes
  • Any other duties, consistent with the post’s grade, as requested by Head of Educational Governance and Quality Assurance, or Academic Registrar

The Person 


Knowledge, Skills and Experience  

  • Thorough and extensive knowledge and understanding of the higher education environment
  • Thorough and extensive knowledge and understanding of national expectations for the quality assurance and academic governance of educational provision
  • Effective leadership, managerial and motivational skills
  • Strategy development and problem-solving in a complex environment
  • Interpersonal skills to build and maintain effective relationships with colleagues in faculties, academic units, and professional services at all levels of the University
  • Proven ability to work collaboratively and co-operatively with colleagues as part of a team
  • Project management and budget monitoring skills
  • Competence in the use of IT to support administrative processes, and analytical and process improvement skills for both data and systems
  • Excellent oral and written communication skills, including the ability to write detailed evidence-based reports and make informed recommendations
  • Ability to collaborate and communicate effectively with colleagues and stakeholders at all levels within the institution and externally
  • Budget management
  • Significant experience of managing processes relating to learning and teaching within a higher education setting
  • Experience of interpreting quality assurance matters to fit with institutional contexts, and of embedding external regulatory requirements into institutional strategy
  • Experience of developing and implementing policy within a higher education setting


Attributes and Behaviour 

  • Demonstrable commitment to own professional development
  • Embraces and initiates change, promoting creativity and supporting change with and amongst colleagues
  • Uses data to inform decision making and approaches 
  • A clear commitment to delivering equality, diversity and inclusion in higher education



  • Qualified to degree level


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


Requisition ID: 22682