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School Learning and Teaching Assistant

Requisition ID:  951

Newcastle, GB

Contract Type:  Open Ended
Posted Date:  15-Nov-2019

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Salary: £18,709.00 - £23,754.00 

Closing Date: 16 November 2019


We are looking for two highly motivated and enthusiastic individuals to join our busy learning and teaching professional support service in the School of Psychology.  You will work as part of a professional support team providing comprehensive administrative support to the School’s diverse portfolio of teaching programmes that includes Undergraduate, Postgraduate Taught and Postgraduate Research.


Duties include all processes associated with the student lifecycle (e.g. induction, registration, assessment, maintenance of records, timetabling as well as supporting School Committees and reception).


You will possess excellent IT and communication skills and experience of working in a busy and varied customer focussed environment within a comparable setting. Experience of University systems such as SAP, NESS, Blackboard, MoFs database are desirable.


Informal enquiries can be made to Judy Watson at


Key Accountabilities 


  • To provide administrative support to ensure the smooth and effective running of the School’s programmes. The balance of responsibilities will vary according to the nature and scale of the programmes within the School.   
  • To provide administrative support to the learning and teaching function of the School across the full student lifecycle (from registration, through progression to completion).
  • Responsible for inputting amendments to annual documentation such as modules and regulations.
  • Responsible for ensuring up to date information is uploaded to the appropriate University systems. 
  • In addition, to be responsible for inputting updates of teaching materials on University systems as they arise, and the timely distribution of materials to staff and students.
  • Responsible for checking and updating student data using University systems, including ensuring students are appropriately registered for modules as required.
  • Where appropriate, supporting the allocation of personal tutors to students, and for monitoring meetings between tutors and tutees via the ePortfolio system.
  • Support the Learning & Teaching Team Leader with student attendance monitoring administration as requested.
  • Responsible for receipt and collation of assessment materials from academic colleagues, for tracking assessed work out for marking and chasing to ensure it is processed within expected timescales. In addition, transcribing or uploadin gmarks to relevant University systems.
  • To support the organization of practical assessments and assist in setting up examination venues.
  • To support the administration of processes relating to adjustments required forstudents with well being issues or personal extenuating circumstances.
  • To provide support for the arrangement of student placements and maintaining accurate records.
  • To support the collation of timetable requirements in agreed timescales and, liaising with academic staff regarding requirements, advising on constraints and practicalities of requests.
  • To provide support for the allocation of research projects to students.
  • Where appropriate to act as secretary to designated meetings, including agenda preparation and circulation, minute taking and monitoring progress of actions.
  • Responsible for setting up on University systems evaluations for students tocomplete.
  • To provide support for the School’s Admissions where required; this can be significant for some programmes.
  • Any other duties within the scope and general nature of the grade which may be required. This includes some flexibility in working hours and may include occasional weekend working (in the region of two Saturdays per year).


The Person (Essential)

Knowledge, Skills and Experience 

  • Working knowledge of relevant systems equipment, processes and procedures including standard software packages.
  • Appreciation of the standards for the conduct and output ofthe role.
  • Ability to communicate clearly orally and in writing.
  • Numeracy skills.
  • Good I.T. skills, i.e. good working knowledge of Microsoft Office software packages.
  • Familiarity with work priorities and those of colleagues.
  • Basic understanding of relevant policies and procedures, as they affect the role.
  • Ability to apply relevant health and safety and other University policies and procedures.
  • Desireable
  • Working knowledge of relevant systems (SAP, NESS, MOFs,Blackboard, Syllabus Plus, Evasys).   

Attributes and Behaviour
Planning and Organising

  • Works in a planned and structured way
  • Uses own and others time effectively
  • Sets own priorities in conjunction with team and area objectives
  • Plans workload and tasks in a systematic way
  • Ensures that all activities are completed on timeUses systems and tools to ensure records and audit trails are clear and up to date.
  • Keeps work systems up to date, neat and tidy.
  • Ensures that others know how process and systems work.
  • Maintains flexibility in work plans to allow for changing circumstances.  

Delivering Services

  • Sees other departments and colleagues as “customers” and follows through on their enquiries and requests.
  • Keeps fellow team members up to date with progress.
  • Co-operates with others in achieving targets.
  • Takes responsibility for achieving own targets.
  • Has a positive attitude for doing things better.
  • Looks for ways to make immediate improvements.
  • Pays attention to detail.Strives to deliver high quality results.
  • Is enthusiastic in getting the job done on time.  


  • Is factually correct and gives consistent verbal and non verbal messages.
  • Clear and concise; gets the message across to others.
  • Chooses communication tools appropriately e.g. selective use of emails and other channels of communication.
  • Tailors content of communication to the audience, changing style, tone and format appropriately.
  • Uses face to face communication regularly.
  • Can    hold    attention    of    others    using    appropriate techniques; questioning; rhetorical questions, changing tone and pace of voice and animated style.  

Team working

  • Respects the expertise and contribution of others even if own opinion is different
  • Shares relevant and useful information with others
    views bring to the team   
  • Keeps other team members up to date with progress
  • Gets involved with team talksWilling to help others and share workloads
  • Supportive of team decisions
  • Asks Others’ opinionEncourages others to get involved
  • Talks about other team members in a positive way
  • Respects the value that different



Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, plus work experience in a relevant role; or Substantial relevant workexperience in the unit or a comparable setting.    


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

Requisition ID: 951