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School Education Team Leader

Requisition ID:  22928

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  13-Sep-2022

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.


Salary: £27,131 to £28,762 with progression to £31,411 


Closing date: 12 October 2022


The Role


To organise, manage and prioritise the business needs for the team to ensure provision of an efficient support service for both staff and students in line with School learning and teaching objectives. To be responsible for the School’s international partnerships and student mobility initiatives.


This is a permanent position and is offered on a full-time basis (37 hours per week).


To apply, please complete an online application and upload a CV and a cover letter. Your cover letter is a supporting statement, and you should outline how you meet the essential criteria of the role and evidence this with examples. 


For informal queries please contact Alex Barfield, School Education Manager at


Key Accountabilities

  • Lead, manage and develop a team. This will include responsibility for colleague induction, training, performance management and Performance Development Review (PDR), the allocation and prioritisation of duties
  • Ensure, in conjunction with the Education Manager, that all administrative functions relating to learning and teaching are carried out effectively and to the highest standard
  • Coordinate the school assessment procedures, including convening examination boards and ensuring correct set up of associated systems and databases. To ensure documentation is accurately prepared and all marks and decisions are recorded accurately. Includes liaison with Operations Support colleagues to ensure all learning, teaching and student experience matters dealt with in the front facing offices (e.g., PEC, coursework marks) are communicated to the appropriate L&T colleagues for completion
  • Oversee the timetabling process in the school, ensuring appropriate information is gathered on teaching requirements to enable a smooth and efficient timetabling process
  • Maintain oversight of all PGR activity including postgraduate research admissions, including liaison with the School’s Director of PG Studies and relevant postgraduate research Selectors to ensure all postgraduate research opportunities are appropriately advertised and managed. In addition, to provide effective support for all PGR activities: registration and induction, student progression cycle, support for PGR Teaching and Demonstrating process, servicing PGR committees and coordination and support for PGR conferences and managing and maintaining all student records
  • Responsible for the development and implementation of international partnerships and student mobility initiatives in liaison with relevant academic, International Office and Faculty Internationalisation and Engagement colleagues
  • Provide secretarial support to various School Committees when required. To ensure that minutes are prepared, circulated, and approved and that action points are followed up
  • Act as the School’s Compliance and Attendance Monitoring Officer, ensuring the school meets the policy requirements and that accurate records are maintained
  • Provide administrative support and training to the wider School team as required
  • Any other duties within the scope and general nature of the grade which may be required

The Person

Knowledge, Skills and Experience 

  • Experience of working/responding independently and dealing with unforeseen problems and circumstances
  • Comprehensive knowledge of the work practices, processes, and procedures relevant to the role
  • Operating knowledge of service/systems/processes in own area that would be required to provide first line advice and guidance, typically of a more technical/specialised nature, to customers
  • Clear understanding of the standards and regulations set for the conduct and output for the role
  • Working knowledge of the activities of other areas of the university relevant to school/department/work unit
  • Proven written and verbal communication skills
  • Works calmly and efficiently under pressure and to tight deadlines, with excellent organisational skills
  • Has proven ability of establishing, reviewing, and monitoring administrative systems in office environments
  • Has considerable recent relevant administrative experience in a supervisory role within a higher education establishment or other large organisation
  • Experience of acting as secretary in meetings, producing agendas, minutes, and actions
  • Experience of line managing colleagues
  • Experience of SAP, MOF’s database and ePortfolio


Attributes and Behaviour

Planning and Organising

  • Works in a planned and structured way
  • Uses own and others’ time effectively
  • Sets own priorities in conjunction with team and area objectives
  • Plans workload and tasks in a systematic way
  • Ensures that all activities are completed on time
  • Uses systems and tools to ensure records and audit trails are clear and up to date
  • Keeps work systems up to date, neat and tidy
  • Ensures that others know how process and systems work 


  • Is factually correct and gives consistent verbal and non-verbal messages
  • Clear and concise; gets the message across to others
  • Chooses communication tools appropriately e.g. selective use of emails and other channels of communication
  • Tailors content of communication to the audience, changing style, tone and format appropriately
  • Uses face to face communication regularly; team meetings, one to ones, informal discussions/chats, briefing sessions
  • Can hold attention of others using appropriate techniques; questioning, rhetorical questions, changing tone and pace of voice and animated style


  • Respects the expertise and contribution of others even if own opinion is different
  • Shares relevant and useful information with others
  • Keeps other team members up to date with progress
  • Gets involved with team tasks
  • Willing to help others and share workloads
  • Supportive of team decisions
  • Asks others’ opinion
  • Respects the value that different views bring to the team  

Finding Solutions

  • Uses initiative to sort things out, is enterprising in effective use of material, financial and human resources
  • Looks at ways of overcoming obstacles rather than coming to a standstill
  • Confidently deals with a broad range of information
  • Keeps an open mind to alternative ways of doing things
  • Proactively anticipates and plans for likely problem areas or obstacles by assessing and managing risks



  • Alevel (or equivalent) qualification plus work experience in a relevant role or broad work experience acquired through a combination of vocational training and considerable on-the- job experience, demonstrating development through progressively more demanding relevant roles


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 22928