School Education Assistant

Requisition ID:  26172

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  15 Sep 2023


Salary: £23,700 with progression to £25,138 per annum


 Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


 Closing Date: 20 October 2023


The Role


The Faculty of Science, Agriculture and Engineering is seeking to appoint an enthusiastic Education Assistant to join the SAgE Faculty Professional Services team.

You will provide administrative support to ensure the smooth and effective running of the School’s undergraduate programmes. Your duties will span the full student lifecycle from recruitment, registration, assessment, and progression to graduation. You will also be responsible for coordinating key academic committees and processes with particular responsibility for the School’s examination procedures
We are looking for an individual with strong interpersonal skills, which will help you relate to our students, academic colleagues, and senior stakeholders. You should also be adept in organising, prioritising and managing your time effectively to ensure the smooth delivery of education administration. 
You should have a keen eye for detail and look to identify and implement improvements wherever possible.  Working with a variety of stakeholders, you will demonstrate initiative, efficiency, attention to detail and a willingness to be flexible to support the wider team.
We are committed to building and maintaining a fair and inclusive working environment. The is a full-time, open-ended (permanent) contract (37 per week). With an estimated start date of October/November 2023.


To apply, please complete an online application and upload a CV and a cover letter. Your cover letter is a supporting statement, and you should outline how you meet the essential criteria of the role and evidence this with examples. 
For any informal enquiries, please contact Andrew Wade via email:
For more information about the School of Mathematics, Statistics and Physics, please click here


Key Accountabilities 
•    To provide administrative support to the education function of the School in order to achieve an excellent student and colleague experience. 
•    Responsible for ensuring information is up to date in annual documentation, such as modules and regulations, and in various University systems such as SAP, Module Outline Forms and Canvas Ensuring the timely distribution of information to students and colleagues. 

•    Responsible for ensuring that students are appropriately registered for their programme and modules and that their data is up to date using University systems. 
•    Responsible for ensuring students are allocated a personal tutor, and for monitoring meetings between tutors and tutees via the ePortfolio system. 
•    Responsible for receipt and collation of exam papers from academic colleagues and for tracking and sending reminders regarding the marking of assessed to ensure it is processed within expected timescales.  
•    Act as secretary to Module Moderation Boards and Boards of Examiners, including agenda preparation and circulation, minute taking and monitoring progress of actions. Transcribing or uploading marks to relevant University systems, i.e. NESS, Canvas. 
•    Act as secretary to a variety of School meetings to support quality assurance and the student experience. This includes logistical arrangements such as room bookings, agenda preparation and circulation, minute taking and monitoring progress of actions. 
•    Responsible for a range of student administration tasks including, but not limited to, student attendance monitoring and setting up evaluations.  
 •   To work as part of the wider School team and be involved in activities such as Admissions and student recruitment events as required.  
•    Any other duties within the scope and general nature of the grade which may be required. 


The Person (Essential) 
Knowledge, Skills and Experience  

•    A flexible attitude to work demands and customers and a commitment to excellent customer service. 
•    Appreciation of the standards for the conduct and output of the role. 
•    Ability to communicate clearly orally and in writing. 
•    Good numeracy skills. 
•    Good working knowledge of Microsoft Office software packages. 
•    Ability to work calmly under pressure to manage competing deadlines

•    Ability to apply relevant health and safety and other policies and procedures. 
•    Have proven ability to exercise discretion and understand confidentiality issues 
•    Good organisational skills, with ability to solve problems 
•    Relevant work experience in a customer service environment (Desirable). Although work experience is desirable, this is not essential and full training will be provided. 
•    Working knowledge of relevant systems (SAP, NESS, MOFs, Blackboard, Syllabus Plus, Evasys) (Desirable) 
Attributes and Behaviour 
•    Has a positive attitude for doing things better. 
•    Looks for ways to make immediate improvements. 
•    Works in a planned and structured way 
•    Uses own and others time effectively 
•    Plans workload and tasks in a systematic way 
•    Ensures that all activities are completed on time

•    Keeps fellow team members up to date with progress. 
•    Willing to help others and share workloads 
•    Maintains flexibility in work plans to allow for changing circumstances. 
•    Takes responsibility for achieving own targets. 
•     Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications 


Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.


At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.


In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 26172