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School Education Assistant

Requisition ID:  24699

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  16-Nov-2022


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


What’s in it for you? Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Salary: £21,197 with progression to £22,662 per annum


Closing Date: 15 December 2022


The Role


We are seeking to hire a motivated Education Assistant to join SAgE Faculty Professional Services team based in the School of Computing.


You will primarily support the education function, working collegiately with the wider Professional Services teams in the School together with internal stakeholders in order to provide a comprehensive administrative support and ensure the continuous smooth and effective running of the School’s taught programmes.  


You will provide a high quality service to students and academic colleagues covering administrative activities related to the student learning life cycle. You will play a key role in ensuring the quality of programme delivery through supporting annual review processes and being a point of contact for our taught students and academic colleagues.  


We are looking for an individual who is a confident communicator and have great interpersonal skills, with the ability to quickly build positive working relationships with colleagues and stakeholders at all levels of seniority. It is essential that you possess excellent organisational skills and work in a timely and planned way, have a keen eye for detail and look to identify and implement improvements wherever possible.  Working with a variety of stakeholders, you will complete a range of administration tasks, demonstrating initiative, efficiency, attention to detail and a willingness to be flexible to support the wider team.


Being computer literate and having an up to date knowledge of Microsoft Office packages is essential.  


This position is offered on a full time (37 hours per week) basis, available for an immediate start. To apply, please complete an online application and upload a CV and a cover letter. Your cover letter is a supporting statement, and you should outline how you meet the essential criteria of the role and evidence this with examples. 


Informal enquiries please contact Alex Barfield (


We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.


For more information about SAgE Education Team, please click here
For more information about the School of Computing, please click here


We appoint on merit and particularly welcome applications from groups that are currently underrepresented in administrative Professional Services such as LGBTQ+, Black, Asian and Minority Ethnic (BAME) colleagues and individuals who legally identify as male.


We’re celebrating 150 years of Science, Agriculture and Engineering. Although a huge amount has changed over the last 150 years, one thing has stayed the same: our commitment to making a difference. We're educating the next generation of experts and tackling the biggest challenges


facing our planet. Our innovative work has always focused on making a difference to people’s lives, and you can be part of it.


Key Accountabilities

  • To provide administrative support to the education function of the School in order to achieve an excellent student and colleague experience
  • Responsible for ensuring information is up to date in annual documentation, such as modules and regulations, and in various University systems such as SAP, Module Outline Forms and Canvas Ensuring the timely distribution of information to students and colleagues
  • Responsible for ensuring that students are appropriately registered for their programme and modules and that their data is up to date using University systems
  • Responsible for ensuring students are allocated a personal tutor, and for monitoring meetings between tutors and tutees via the ePortfolio system
  • Responsible for receipt and collation of exam papers from academic colleagues and for tracking and sending reminders regarding the marking of assessed to ensure it is processed within expected timescales
  • Act as secretary to Module Moderation Boards and Boards of Examiners, including agenda preparation and circulation, minute taking and monitoring progress of actions. Transcribing or uploading marks to relevant University systems, i.e. NESS, Canvas.
  • Act as secretary to a variety of School meetings to support quality assurance and the student experience. This includes logistical arrangements such as room bookings, agenda preparation and circulation, minute taking and monitoring progress of actions
  • Responsible for a range of student administration tasks including, but not limited to, student attendance monitoring and setting up evaluations
  • To work as part of the wider School team and be involved in activities such as Admissions and student recruitment events as required
  • Any other duties within the scope and general nature of the grade which may be required

The Person


Knowledge, Skills and Experience 

  • A flexible attitude to work demands and customers and a commitment to excellent customer service
  • Appreciation of the standards for the conduct and output of the role
  • Ability to communicate clearly orally and in writing
  • Good numeracy skills
  • Good working knowledge of Microsoft Office software packages
  • Ability to work calmly under pressure to manage competing deadlines
  • Ability to apply relevant health and safety and other policies and procedures
  • Have proven ability to exercise discretion and understand confidentiality issues
  • Good organisational skills, with the ability to solve problems
  • Relevant work experience in a customer service environment (Desirable). Although work experience is desirable, this is not essential and full training will be provided


  • Working knowledge of relevant systems (SAP, NESS, MOFs, Blackboard, Syllabus Plus, Evasys) 


Attributes and Behaviour

  • Has a positive attitude for doing things better
  • Looks for ways to make immediate improvements
  • Works in a planned and structured way
  • Uses own and other's time effectively
  • Plans workload and tasks in a systematic way
  • Ensures that all activities are completed on time
  • Keeps fellow team members up to date with progress
  • Willing to help others and share workloads
  • Maintains flexibility in work plans to allow for changing circumstances
  • Takes responsibility for achieving own targets



  • Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications



The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University is also a member of the Euraxess initiative supporting researchers in Europe.


Requisition ID: 24699