Residences Maintenance Assistant

Requisition ID:  27033

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  15 May 2024


Salary: £23,393 per annum


Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Closing Date: 29 May 2024


The Role


To carry out routine, responsive and planned maintenance tasks and checks to provide a repairs service to agreed standards for customers.


Accommodation Services require a Residences Maintenance Assistant to work as part of the Accommodation Services Team. Primary area of work will be Bowsden Court, South Gosforth.


Estates & Facilities are a very large multidisciplinary team that look after the development, maintenance, safety and security of over 150 buildings across various sites including a wide variety of world class teaching and research facilities and a range of diverse accommodation. 


You will be required to carry out day to day duties in student accommodation including investigating and repairing defects, routine repairs and maintenance, planned maintenance and health & safety checks such as routine fire alarm testing and  PAT testing. Other general duties include receiving deliveries, moving of white goods and furniture to ensure the delivery of a high standard of accommodation.
You will also be required to support the University in promotional activities e.g. visit days showing prospective students and other visitors around University accommodation 


You will have experience in a customer focused environment and a flexible approach to working hours and location as required.


Post is for 37 hours per week. Hours of work Monday 8am -4pm and Tuesday-Friday 8am -4.30pm. Weekend work will also be required at certain times of the year.

Informal enquires should be directed to Residence Team Leader 


For further information regarding Accommodation Services please go to


Key Accountabilities

•    Investigate reported defects and carry out a range of general maintenance and repair tasks in accordance with agreed standards and procedures.  Ensure that those defects which fall outside of these guidelines are reported in accordance with Service procedures
•    Undertake planned maintenance and tasks e.g. routine testing of fire alarm systems (weekly), door locks (monthly) portable appliance testing (annually) and testing /inspecting of other fixtures e.g. taking meter readings in accordance with Service guidelines and to agreed standards
•    Carry out residence inspections and audits, liaising with colleagues to provide an efficient service for residents and report any damage/tenancy breaches to line manager so that appropriate action can be taken
•    Respond to any emergencies and take the appropriate action to minimise further damage to buildings or risk to occupants
•    Carry out a range of general and specialised cleaning and general tasks in accordance with agreed standards
•    Support the University’s commitment to training and development by participating fully in training courses designed to improve personal skill levels and knowledge
•    Support the University in promotional activities e.g. visit days showing prospective students and other visitors around University accommodation


The Person


Knowledge, Skills and Experience 

•    Customer focussed approach
•    Ability to communicate clearly with colleagues and external contractors
•    Ability to follow instructions clearly
•    Must be a good team worker and equally able to work alone 
•    Flexible and adaptable approach 
•    Standards orientated
•    Ability to prioritise workload and remain calm under pressure
•    Positive approach to personal and skill development
•    Basic maintenance skills
•    Reliable and dependable 
•    A positive, flexible “can do” attitude and enthusiastic approach
•    Able to work contracted hours


Attributes and Behaviour

Delivering Services
•    Pays attention for detail
•    Co-operates with others in achieving targets
•    Has a positive attitude for doing things better
•    Is enthusiastic in getting the job done on time

Finding Solutions
•    Recognises urgency and takes decisive action when required
•    Uses initiative to sort things out
•    Looks at ways of overcoming obstacles rather than coming to a standstill
•    Keeps an open mind to alternative ways of doing things

Planning and Organising
•    Works in a planned and structured way
•    Ensures that all activities are completed on time
•    Plans workload and tasks in a systematic way
•    Uses own and others’ time effectively

•    Clear and concise; gets message across to others
•    Is factually correct and gives consistent verbal and non-verbal messages
•    Uses face to face communication regularly



•    NVQ Building Maintenance
•    Knowledge of Health & Safety practices
•    Knowledge of manual handling



Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.


At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.


In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 27033