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Research & Operations Assistant

Requisition ID:  13914

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  15-Jan-2022


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: £19,623.00 with progression to £21,686 per annum

Closing Date:   28 January 2022



The Role

Newcastle University (NU) Advancement is the driving force behind fundraising and alumni and supporter engagement across the University.


Our work transforms lives, inspires ground-breaking research and creates opportunities and communities that have a profound impact across the University, the city, the region and beyond. The guiding mission for all our fundraising activity is to create a spirit of philanthropy across the University and its community of 30,000 students, 6,000 staff and 250,000 alumni. 


The Advancement Operations team provides research, analytical and systems support ensuring fundraising efficiency and compliance with the governance requirements of the Fundraising Code of Practice and the University’s ethical policies in relation to the acceptance of donations.


You will identify, research and track individuals, companies and foundations for fundraising purposes within NU Advancement, assisting in the production of bespoke research profiles, monitoring and responding to fundraising activity within Newcastle University and updating the NU Advancement database as required.


NU Advancement is committed to professional career development for all our colleagues. You will benefit from a range of excellent development opportunities including internal and external training, active institutional membership of specialist networking groups and opportunities to gain experience of other areas of advancement and the University professional services.


We benefit from a modern executive office environment at the heart of the University and Newcastle city centre and are committed to providing opportunities for flexible working, including partial homeworking and flexible hours to suit your circumstances.


For informal enquiries, please contact Rachel Hunter at Rachel.Hunter2@newcastle.ac.uk


Key Accountabilities


  • To support the Research and Operations Officer to identify and evaluate potential and existing donors and supporters, both in the UK and overseas, as part of the Advancement Operation’s overall strategy
  • To assist in producing detailed research profiles, compiling comprehensive background information on each, to meet strategic needs and in accordance with the Data Protection Act
  • To produce notes on alumni and supporters attending fundraising dinners, alumni events, and meetings
  • To assist in monitoring news sources and other publications with the objective of updating information on alumni and supporters
  • To assist in the maintenance of information on the Advancement database and update confidential records where necessary, in accordance with the Data Protection Act
  • Service internal meetings, this may include booking rooms, taking notes and subsequently producing a clear written record of the proceedings and actions
  • To support other functions of the Advancement team as required by the Research and Operations Officer
  • Undertake general research, systems and operations activities to support the work of NU Advancement
  • Contribute to the production of Standard Operating Procedure (SOP) documents to record processes and procedures within the role remit


The Person


Knowledge, Skills and Experience (Essential)


  • Experience of using the full suite of MS Office or similar products in the workplace
  • Excellent analytical and research skills ideally in a related environment
  • Ability to collect and assess information rapidly
  • Ability to work with own initiative, solve problems and think laterally
  • Ability to plan and organise
  • Ability to work to tight deadlines
  • Ability to work as part of a team, but also independently
  • Good verbal and written skills
  • Proven ability to work accurately and pay attention to detail
  • Experience of administrative work in a busy office environment


Knowledge, Skills and Experience (Desirable)


  • Experience of customer research
  • Familiarity with databases
  • Familiarity with the Data Protection Act
  • Proven ability to apply relevant policies and procedures to work
  • Ability to demonstrate an understanding of confidentiality
  • Experience of working in a fundraising research environment


Attributes and Behaviours

Planning and Organising

  • Works in a planned and structured way
  • Uses own and others time effectively
  • Plans workload and tasks in a systematic way
  • Sets own priorities in conjunction with team and area objectives
  • Ensures that all activities are completed on time
  • Uses systems and tools to ensure records are clear and up to date
  • Maintains flexibility in work plans to allow for changing circumstances


Gathering Information

  • Keeps up to date with University issues
  • Gathers relevant information and facts
  • Has an eye for details, spotting errors and ensuring accurate information



  • Is factually correct and gives consistent verbal and non-verbal messages.
  • Clear and concise; gets the message across to others
  • Chooses communication tools appropriately e.g. selective use of emails and other channels of communication
  • Tailors content of communication to the audience, changing style, tone and format appropriately
  • Uses face to face communication regularly; team meetings, one to ones, informal discussions/chats, briefing sessions etc


Finding Solutions

  • Uses initiative to sort things out, is enterprising in effective use of material, financial and human resources
  • Looks at ways of overcoming obstacles rather than coming to a standstill
  • Confidently deals with a broad range of information
  • Keeps an open mind to alternative ways of doing things
  • Proactively anticipates and plans for likely problem areas or obstacles




  • Education to GCSE level or equivalent


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.

Requisition ID: 13914