Postgraduate Administrator

Salary: £29,588.00 - £31,236.00  per annum, pro rata

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date:  20 May 2026

The Role

The School of Modern Languages (SML) has an exciting opportunity to appoint an organised and experienced administrator to join our Education Team.  You will help deliver an excellent experience for students and colleagues by supporting the smooth running of our activities. 

This role is offered as a 40% job share.  Hours can be worked as two full days (Thursday and Friday) or three part days (Wednesday, Thursday and Friday).

In this role, you will play a key part in supporting our postgraduate students – both postgraduate taught (PGT) and postgraduate research (PGR) – also providing administrative support to staff on postgraduate matters.

We are looking for someone who:

• Enjoys working in a busy, varied environment

• Has strong communication and teamwork skills

• Can manage a diverse workload with attention to detail

• Is confident in planning and organisation

To apply, please complete the online form and upload your CV and cover letter. In your cover letter, show how you meet the essential requirements of the role, giving examples where possible. 

If you would like to discuss this vacancy, please contact Nicola Davison, Deputy School Manager, via email: nicola.davison@ncl.ac.uk.  

Further information on the School may be found at http://ncl.ac.uk/sml

Key Accountabilities

• Provide expert guidance to postgraduate students and academic colleagues regarding standard and non-standard queries and requests quickly and efficiently
• Lead on the collation of student and education-related data and documentation using University systems, monitoring accuracy and ensuring timelines are managed and met 
• Support student-related activities such as external audits, Personal Extenuating Circumstances and Boards of Examiners processes 
• Co-ordinate and provide administrative support for Education related committees and meetings 
• Provide professional support and training to School Education Assistants 
• Support the administration and delivery of education and student experience related activities, as required, for example student induction and open days 
• Contribute to the continuous improvement of processes across the faculty 
• Understand and implement relevant policies and procedures 
• To work as part of a wider education team and to undertake other duties within the scope and general nature of the grade which may be required

The Person (Essential)

Knowledge, Skills and Experience  

• Work experience in an administrative or customer service setting, ideally in an educational organisation
• Up to date and relevant digital skills
• Strong numerical and data management skills, with attention to detail
• Ability to manage own, and other’s time and targets effectively to meet deadlines
• Ability to use initiative and judgement to resolve problems independently
• Excellent speaking and writing skills, with capability to customise communications for different audiences
• Ability to deal with sensitive information and maintain confidentiality
• Ability to work calmly under pressure and to manage competing deadlines
• Ability to work independently and as part of a team

Attributes and Behaviour

• A positive, proactive and professional customer focussed attitude
• Excellent communication skills and ability to tailor communication skills to different audiences 
• Works in a planned and structured way
• Uses own and others time effectively
• Ensures that all activities are completed on time
• Keeps fellow team members up to date with progress 
• Willing to help others and share workloads
• Maintains flexibility in work plans to allow for changing circumstances 
• Plans team workload and tasks in a systematic way
• Takes responsibility for achieving own targets
• An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills

Qualifications

• Maths and English at GCSE Level 4 or equivalent or relevant experience in an administrative or customer service setting

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 29366