Operations and Education Administrator

Newcastle University is a world-class UK University, advancing knowledge, providing creative solutions and solving global problems. Newcastle University in Singapore has been providing top-quality degrees in Singapore for over a decade and have graduated more than 1,000 students. We deliver jointly awarded undergraduate Newcastle University degrees with Singapore Institute of Technology in chemical engineering, electrical power engineering, marine engineering, offshore engineering and naval architecture, and mechanical design and manufacturing engineering. At Newcastle Research and Innovation Institute, we provide postgraduate education and training with MScs in Electrical Power Engineering, Energy and Sustainability, Marine Technology and Process Safety and Risk Management as well as research degrees (PhD, MPhil). Attracting and retaining staff of the highest calibre is our priority.

Salary: £29,588.00 - £31,236.00 

Closing Date: 12 May 2026

The Role

We are looking for a proactive, detail-focused, and motivated individual with a can-do attitude to join the Education team here in Newcastle Law School.

We have taught Law at Newcastle for over 100 years, and rank among the top 200 law schools in the world. Newcastle Law School is a globally connected, locally rooted, and compassionate community of over 900 students and 55 staff. As a founding member of the prestigious Russell Group, we are proud of our reputation for outstanding student support and a great educational experience.

Working as part of the Education Team, you will contribute to the successful delivery of an excellent student and colleague experience. You will work with students, academics, professional services colleagues and other key stakeholders. You will ensure the smooth and effective running of administrative duties in your area and operational support of the School’s activities.

You will be responsible for activities such as:

• Providing comprehensive end-to-end administrative support for research programmes in the School
• Supporting alumni relations, student employability, and our Continued Professional Development offer
• Event organisation, social media content creation, and web editing
• Providing general administrative services such as purchasing, student employment processes, and reception cover
• Acting as School Safety Officer, first aider, fire marshal and DSE assessor

Please upload a CV and a cover letter with your online application. Your cover letter should outline how you meet each of the essential criteria outlined below, evidenced with examples.

For an informal chat about the role please contact Ali Richardson, School Manager, ali.richardson@ncl.ac.uk.

Key Accountabilities

• Provide a professional and proactive service to students and academic colleagues, responding to queries and requests quickly and efficiently and referring onwards where appropriate.  
• Support the administration and delivery of education and student experience related activities, for example induction, scholarship administration, employability opportunities, and alumni relations.
• To take the lead on administrative support to colleagues and students including (but not limited to) purchasing, coordinating events, and internal and external communications.
• To develop, implement and maintain effective office procedures and systems to ensure that support is efficient, timely and accurate.
• To act as secretary to meetings including logistical arrangements such as room bookings, agenda preparation and circulation, minute taking and monitoring progress of actions.
• To understand and implement relevant policies and procedures.
• To work as part of a wider Law School professional services team and to undertake other duties within the scope and general nature of the grade.

The Person

Knowledge, Skills and Experience 

• A flexible attitude to work demands and a commitment to excellent customer service 
• Good IT skills with experience of the Microsoft suite of programmes
• An excellent communicator, both verbally and in writing, with the ability to tailor messages to the appropriate audiences
• Ability to follow and implement policies and procedures
• Ability to use initiative and judgement to resolve problems independently
• Ability to work calmly under pressure and to manage competing deadlines
• Ability to work independently and as part of a team
• Experience of administrative duties, including but not limited to general meeting support, diary management, dealing with enquiries
• Ability to train/develop and manage other staff

Attributes and Behaviour

• A positive, proactive and professional customer focussed attitude
• Excellent communication skills
• Works in a planned and structured way
• Uses own and others time effectively
• Ensures that all activities are completed on time
• Keeps fellow team members up to date with progress
• Willing to help others and share workloads 
• Maintains flexibility in work plans to allow for changing circumstances
• Plans team workload and tasks in a systematic way 
• Takes responsibility for achieving own targets.
• An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills

Qualifications

• Maths and English GCSE at grade 4/C or equivalent.

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 29331

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