Operations Assistant

Salary: £23,700 with progression to £25,138 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 09 May 2024

The Role

The Faculty of Science, Agriculture and Engineering is seeking to appoint an enthusiastic Operations Assistant to join the SAgE Faculty Professional Services team based within the School of Computing.

You will provide administrative support for the academic community, our students, and professional services colleagues. 

You will provide the first point of contact for academic colleagues and students. You will manage enquiries and provide a customer focused approach by consistently delivering excellent customer service. 

You will be involved with supporting the Schools events and other administrative duties within the School. You should be able to work successfully as a member of the team as well as an individual, working under pressure and prioritising your workload to meet tight deadlines.

We are looking for an individual with strong interpersonal skills, which will help you relate to our students, academic colleagues, and senior stakeholders. You should also be adept in organising, prioritising, and managing time effectively to ensure the smooth delivery of education administration. You should have a keen eye for detail and look to identify and implement improvements wherever possible. Working with a variety of stakeholders, you will demonstrate initiative, efficiency, attention to detail and a willingness to be flexible to support the wider team.

It is essential that you have recent experience of Microsoft Office. A forward thinking, proactive and positive “can do” attitude and flexible approach is vital to ensure the success of the role. Your ability to build and maintain effective working relationships at all levels will ensure you are a key member of our team. 

We are committed to building and maintaining a fair and inclusive working environment. 

The position is offered on a full-time basis at 37 hours per week start immediately. 

To apply, please complete an online application and upload a CV and a cover letter. Your cover letter is a supporting statement, and you should outline how you meet the essential criteria of the role and evidence this with examples. 

For all informal enquiries, please contact Louise Talbot, Coordinator (School of Computing) louise.talbot@newcastle.ac.uk

For more information about the School of Computing click here

Key Accountabilities

•    To provide a professional and proactive service to colleague, students and visitors with a clear focus on customer service
•    To provide general administrative support as required, including (but not exclusively) booking travel, purchasing, deliveries, assisting with the running of events, administering mail and stocks of consumables, day to day correspondence, reception services and diary management
•    To clearly communicate and disseminate information as requested and to maintain up to date unit records
•    To act as secretary to meetings including logistical arrangements such as room bookings, agenda preparation and circulation, minute taking and monitoring progress of actions
•    To undertake an active role in the health and safety management of a designated office, contributing to the maintenance of a safe working environment for colleagues and visitors
•    To contribute to the effective and efficient running of School offices through a team approach, providing assistance to colleagues as appropriate
•    To work as part of a wider Faculty and unit team and to undertake other duties within the scope and general nature of the grade which may be required

The Person

Knowledge, Skills and Experience 

•    Ability to manage time effectively 
•    Effective planning and organisational skills with ability to solve problems 
•    Good IT skills with experience of Microsoft suite of programmes 
•    Flexible attitude to work demands and customers with a commitment to excellent customer service 
•    Ability to work under own initiative and as part of a team 
•    An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences 
•    Takes responsibility for meeting own targets 

Attributes and Behaviour

•    A positive, proactive and professional customer focussed attitude 
•    Good communication skills
•    Works in a planned and structured way 
•    Uses own and others time effectively 
•    Ensures that all activities are completed on time 
•    Keeps fellow team members up to date with progress 
•    Willing to help others and share workloads 
•    Maintains flexibility in work plans to allow for changing circumstances 
•    An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills

Qualifications

•    Maths and English at GCSE Level 4 or equivalent  
•    OR relevant work experience in an administrative or customer service setting

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 26994

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