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Mental Health Adviser (Welfare Team)

Requisition ID:  19903

Newcastle, GB

Contract Type:  Fixed Term
Working Pattern:  Full Time
Posted Date:  09-May-2022


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.


Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Salary: £31,406 to £33,309 with progression to £40,927 per annum


Closing Date: 24 May 2022


The Role


To play a key role in contributing to a professional, specialist advice and guidance service to students with long-term mental health difficulties and vulnerabilities. This service will enable students to access their studies and encourage academic progress and student retention.


To respond to a range of concerns related to mental health risk and vulnerability, from a range of sources. This includes but is not limited to: external health and emergency services, students, families, academic and professional service colleagues, and other third parties.


The Student Health & Wellbeing Service provides information, advice and guidance on a wide range of support issues.  The Student Health & Wellbeing Service has been designed to enable students to maximise their potential whilst at University. The service is free, confidential and available to all students. You will work within the Student Welfare and Counselling Team under the direction of the Team Manager. 


Please visit our webpages for further information on the range of services offered by Student Health and Wellbeing.


As part of this recruitment campaign we have two full-time roles. These are two fixed-term posts to cover periods of maternity leave. 


For an informal discussion or for further information contact Kirsty Hutchinson, Student Welfare & Counselling Service Manager, SHWS (


Key Accountabilities

  • To act as a central point of contact for students with mental health difficulties or vulnerabilities (including care leavers), who wish to access support
  • To work closely with students who present with varied, complex and sensitive issues
  • Discuss support requirements
  • Provide advice, guidance and information on relevant internal and external services
  • Refer to other agencies as appropriate
  • Manage risk appropriately within the boundaries of the role
  • Offer individual interviews to students to discuss relevant support requirements and to facilitate any ensuing communication and liaison with academic schools and other University departments
  • Manage student crisis and follow up ‘Out of Hours’ incidents. This may include, but is not exclusive to, missing students, hospitalisations, students being at risk to themselves or others, etc
  • Act as a consultant, and at times trainer, to university staff to provide support as they work with students with long-term mental health difficulties and vulnerabilities
  • Liaise with both external bodies and internal colleagues to assist in providing adequate support for students with long-term mental health difficulties and vulnerabilities
  • Run groups and provide workshops for students where appropriate
  • Work constructively within a multi-disciplinary team approach within the Student Health and Wellbeing Service
  • Keep up to date with changes in legislation, Government policy, research etc. and act as an information resource to the University on matters relating to emotional and psychological difficulties and mental health
  • Participate in promotion of SHWS activity, open days, receptions, Welcome Week which, from time to time, may require working out-of-hours i.e. evenings and weekends (only very occasional)
  • Complete and maintain the electronic notes adhering to the Service policy and data protection requirements
  • Undertake regular training and continuing professional development in order to remain updated with the knowledge of legislation and relevant research in mental health related issues
  • Adhere to and comply with the provisions of GDPR together with the University’s Data Protection Policy

The Person 


Knowledge, Skills and Experience 

  • Knowledge of mental health difficulties and the implications of this in an HE setting
  • Demonstrable understanding of how intersectional elements of a student affect their access to, and engagement with, mental health support
  • Evidence of relevant professional training and/or experience e.g. Higher Education Provider student support experience, physical and mental health disability support in a higher education setting, university student advice and guidance, welfare, social work, pastoral care
  • Understanding of the implications of a range of mental health difficulties on individuals and potential impact on the University experience
  • Strong experience of crisis management and coping with stressful and sometimes life threatening situations
  • Ability to exercise initiative and judgement in the appropriate management of students and the ability to work independently
  • Ability to manage time and resources effectively by prioritising and organising a high volume, complex and varied workload
  • Evidence of experience of working in a multi-disciplinary team
  • Management of own caseload
  • Experience of working with groups
  • Evidence of commitment to principles of equal opportunities and diversity
  • Advice and guidance skills
  • A highly flexible working style
  • Excellent communications skills
  • Competent IT skills: Word, Excel, Email, Internet, Databases


Attributes and Behaviour

  • Takes the initiative to ensure future success of the University and area by presenting new ideas and approaches
  • Recognises urgency and takes decisive action when required
  • Accepts the reality and requirements of change as part of achieving organisational goals
  • Is supportive of others during change
  • Anticipates change and prepares for it. Accepts change and ‘runs’ with it
  • Establishes effective management control systems
  • Effective at organising and managing complex workload
  • Uses own and others’ time effectively
  • Plans workload and tasks in a systematic way
  • Sets own priorities in conjunction with team and area objectives
  • Considers large amounts of complex information quickly and identifies key issues
  • Confidently deals with a broad range of information



  • A relevant professional Qualification such as Registered Mental Health Nurse/ Social Worker/ Occupational Therapist etc


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 19903