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Media Services Specialist

Requisition ID:  24836

Newcastle, GB

Contract Type:  Fixed Term
Working Pattern:  Full Time
Posted Date:  05-Jan-2023

We are a world-class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: Salary in the region of £27,000 per annum.


Closing Date: This opportunity will close when we identify a suitable candidate. We will contact you within 5 working days of your application to advise you of the shortlisting outcome.


The Role

We have reimagined the way we deliver our University IT Services, building a world-class IT Service responsive to the needs of our global community. We’re growing significantly and we’ve created new opportunities and made changes to how we work. Our people have been at the centre of this change, with a particular focus on development and opportunities to learn new skills.


Using your specialist creative and technical skills and knowledge you will provide media production and consultancy services to support education, research and institutional promotion and engagement. You will have a broad understanding of hardware and software required to deliver professional media services, possess exceptional verbal and written communication skills, and show a high degree of commitment to delivering excellent service.


You will have previous experience working in a multi-skilled team and be able to plan and prioritise your own workload. You will be able to demonstrate significant attention to detail and be able to learn and develop quickly.


The University is an exciting and dynamic place to work, dedicated to world-leading education and research. Benefits include excellent pension; flexible working options; a minimum of 37 days holiday (including public holidays); discounted travel for the Metro and local bus services; and discounts for national retailers. You can find out more on our benefits web page.


We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.


This is a fixed term post available for the duration of 18 months.


Informal enquiries may be made to Dave Alsop, Business Support and Media Services Manager, at

Key Accountabilities

  • Understanding and meeting the service users’ requirements in relation to the provision of professional digital media production services. This includes, but is not limited to:
    • Providing creative guidance and specialist advice including education on the production of scripts and storyboards and developing ideas around visual style and treatment of all video content
    • Coordinating production planning activities including developing film schedules, assessing resource availability, and ensuring risk assessments, consent and copyright forms are completed
    • Setting up and operating video, audio, and lighting equipment in a variety of environments and locations, taking responsibility for directorial, creative, technical, and logistical direction of productions
    • Managing and maintaining a range of professional media hardware and software used within a TV studio and supporting spaces. This can involve complex system design, procurement, and physical installation of equipment as well as liaising and working with external contractors.
  • Working with internal and external staff (contractors or consultants) in relation to any project undertaken within the team (or occasionally elsewhere within the IT Service or the wider University).
  • Supporting the development of any project proposals (including business cases) for new services and business initiatives.
  • Understanding emergent technologies and trends within the service area, including, for example, attending conferences and communicating with external stakeholders (eg suppliers, individuals and other similar institutions)  
  • Developing and maintaining effective relationships with key stakeholders to:
    • Understand current and future service and/or product development requirements including, for example, the development and delivery of training materials
    • Promote the team’s services effectively and understand any requirements for additional information and/or documentation
    • Identify and share good and innovative use of technology across the university
    • Address service users’ concerns and issues quickly and effectively, including escalating where necessary.
  • Meeting or exceeding the expectations of service users through the provision of quality, customer-focussed services supported by appropriate levels of communication and associated documentation.
  • Taking membership of various ad hoc committees or working groups, as required, both within the IT Service, the University and externally within the region.
  • Supporting the development of policies and procedures to ensure that the systems and services delivered by the IT Service provide value for money and support the University’s objectives.
  • Applying and maintaining specific information security controls as required by organisational policy and local risk assessments and ensuring compliance with University policies, regulations, legislative requirements and quality assurance standards.
  • Any other reasonable duties that fall within the scope of the post, as allocated by the line manager.


The Person

Knowledge, Skills and Experience

  • Experience in the creative process of delivering of media production projects
  • Experience in the use of professional media production equipment and post-production software
  • Relevant work experience gained in a complex organisation
  • Experience in managing priorities and meeting service user requirements
  • Knowledge of budget and financial management requirements
  • Interest in current and emerging technologies and their potential application
  • Effective working relationships and a focus on good customer service
  • Knowledge of appropriate regulatory and statutory compliance, including GDPR, and information security
  • Good communication skills, including the ability to explain technical concepts and technologies to business leaders
  • Interest in Continuing Professional Development


Attributes and Behaviour

  • Good team player and fosters commitment, team spirit and trust in colleagues
  • Enjoys working in an environment of collaboration and a strong customer service culture
  • Supports the need to improve organisational performance though the application of best practice to processes, products and services



  • HNC/HND or equivalent or equivalent relevant experience
  • A relevant technical qualification

Newcastle University is committed to being a fully inclusive global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity, as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers and is a member of the Euraxess initiative supporting researchers in Europe.