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Marketing Operations Assistant

Requisition ID:  20369

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Part Time
Posted Date:  22-Jun-2022

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

What’s in it for you? Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Salary: £20,092 with progression to £21,686 pro rata, per annum


Closing Date: 14 July 2022


The Role


Working as part of the Central Marketing’s Project Support Team, you will provide comprehensive, customer-focused administrative and marketing project support services for the Senior Leadership and wider Teams to achieve Marketing’s strategic aims and objectives.


Your role is key in supporting the delivery of open days, website content checks and updates for external and internal listings, finance, staff recruitment and office administration. 


This role is part time, 30 hours per week, and gives you the opportunity to combine events and web content projects with support for office administration.


If you would like any further information about this post please contact Melissa Suddes,


Key Accountabilities

  • Assist in the administration and implementation of effective office procedures and systems, monitoring progress and communication of outcomes, and sharing information to the wider Marketing team as requested. This includes maintaining and developing appropriate mailbases, databases, shared drives, and public folder facilities to maximise efficiency of information handling and promoting best practice
  • Provide administrative support to specific marketing projects, e.g. supporting Web, Planning, Events, Media and Production Teams within Marketing, monitoring and completing assigned project tasks
  • Provide administrative support for the development and delivery of on campus and virtual events inclusive of student recruitment and other marketing-organised events to include: event logistics, responding to event queries, registration monitoring and recording, competitor analysis, updating web content on event pages, processing and paying student helpers and staffing information desks
  • Process studentship and scholarship adverts and promote them via the designated website within established service standards
  • Update course, module, accreditation and tuition fee changes on external Marketing websites within established service standards
  • Provide financial administrative support as required, including (but not limited to) coding purchasing card transactions, completing the P2P process on behalf of colleagues in the service, goods receipting, running reports and keeping accurate and up to date records of all financial procedures and expenditure in line with University protocol
  • Assist in the health and safety management of the Marketing unit, contributing to the maintenance of a safe working environment for colleagues and visitors
  • Other administrative/office support duties as identified by members of the Marketing Leadership Team


The Person

Knowledge, Skills and Experience 

  • Working knowledge and/or ability to train and learn relevant new systems, equipment, processes, and procedures including standard software packages
  • Good numeracy skills
  • Good I.T. skills
  • Good attention to detail 
  • Good written and/or oral communication skills
  • Excellent attention to detail, accuracy, and proof-reading skills
  • Understanding of relevant policies and procedures, as they affect the role, and the quality standards and outputs required
  • Ability to apply relevant health and safety and other University policies and procedures
  • Familiarity with using initiative and judgement to resolve problems independently
  • Experience of prioritising workload and handling conflicting priorities
  • Experience of working in a diverse team


  • Previous experience of working in the Higher Education sector in Marketing     
  • Experience of using University financial systems SAP/P2P
  • Experience of supporting complex, large scale events
  • Experience of using content management systems to update/edit online information


Attributes and Behaviour

Planning and Organising

  • Works in a planned and structured way
  • Uses own and others’ time effectively
  • Sets own priorities in conjunction with team and area objectives
  • Plans workload and tasks in a systematic way
  • Ensures that all activities are completed on time
  • Uses systems and tools to ensure records and audit trails are clear and up to date
  • Keeps work systems up to date, neat and tidy
  • Ensures that others know how process and systems work


  • Is factually correct and gives consistent verbal and nonverbal messages
  • Clear and concise; gets the message across to others
  • Chooses communication tools appropriately e.g. selective use of emails and other channels of communication
  • Tailors content of communication to the audience, changing style tone and format appropriately
  • Uses face to face communication regularly; team meetings, one to ones, informal discussions/chats, briefing sessions


  • Respects the expertise and contribution of others even if own opinion is different
  • Shares relevant and useful information with others
  • Keeps other team members up to date with progress
  • Gets involved with team tasks
  • Willing to help others and share workloads
  • Supportive of team decisions
  • Asks others’ opinion

Finding Solutions

  • Uses initiative to sort things out, is enterprising in effective use of material, financial and human resources
  • Looks at ways of overcoming obstacles rather than coming to a standstill
  • Confidently deals with a broad range of information
  • Keeps an open mind to alternative ways of doing things
  • Proactively anticipates and plans for likely problem areas or obstacles by assessing and managing risks
  • Respects the value that different views bring to the team


  • Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, plus work experience in a relevant role; or substantial relevant work experience in a comparable setting


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


Requisition ID: 20369