Share this Job

Learning and Teaching Administrator

Requisition ID:  1071

Newcastle, GB

Contract Type:  Open Ended
Posted Date:  28-Nov-2019


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: £21,814.00 - £25,217.00 

Closing Date: 18 December 2019


The Role


To provide support for and facilitate the coordination of all learning, teaching, student experience, quality assurance and assessment related processes and activities within the Faculty of Medical Sciences.


The Faculty Learning and Teaching Support Team is seeking an enthusiastic full time team member to provide support to the administration of our learning, teaching and quality activities.

You will work closely with our Dean of Taught Programmes and other Academic and Professional Services colleagues in our Schools who are responsible for developing, managing and delivering our programmes. You will have excellent planning and organisational, communication and IT skills, work well within a team and have good attention to detail. Previous experience of using module and programme management systems would be an advantage, though not essential.


This workload will be shared by two full time Learning and Teaching Administrators. Individual duties and responsibilities will be determined by the Learning and Teaching Assistant Manager, with duties being rotated to ensure all aspects of the role are shared.


Please contact Lynn Oakes (lynn.oakes@ncl.ac.uk) or Gillian Whittaker (gillian.whittaker@ncl.ac.uk) with informal enquiries.


Key Accountabilities


• To provide committee support to the Faculty Education Committee. This includes drafting and the preparation of agendas and agenda papers, distribution of papers, minute taking and typing of minutes, communicating all resolutions, drafting
correspondence relating to required action and ensuring that follow up actions are
completed on a timely basis.

• To provide support to the Dean of Taught Programmes in the organisation and administration of the Faculty’s allocation of tutors, peer dialogue and research project allocation exercises. This includes gathering data on requirements and
providing an initial draft of allocations

• To provide secretarial and administrative support to relevant sub-committees, approval committees, reviews and working group
• To resolve issues/queries and provide support and guidance to academic and administrative staff in relation to FEC work and quality processes in general as far as possible, recommending alternatives if unable to assist and referring more
complex and critical issues to the Faculty Learning and Teaching Assistant Manager and Manager, along with any relevant background information or paperwork.
• To monitor progress against all relevant action plans and associated deadlines in relation to the annual QA cycle of events, including Programme Approvals/Changes, Annual Monitoring Review, External Examiners, Programme Exemptions and Learning and Teaching Review. Action is to be undertaken withclose adherence to guidelines and deadlines set by the Learning and Teaching Development Service and in liaison with staff from this service where appropriate
• To liaise with the Dean of Taught Programmes, the Faculty Learning and Teaching
Assistant Manager and Manager to help to ensure coordinated administrative support in relation to the Faculty’s provision of taught and research programmes with regards to Learning, Teaching and Quality activities.
• To offer support, guidance and training to School staff on Learning, Teaching and Quality activities, systems (e.g. the Module Outline Form System (MOFS)) and processes, and to assist with the annual update of guidance documentation.
 To liaise with academic units to ensure receipt and action through FEC of updated degree programme regulations and specifications (on an annual basis) and new modules/module changes and to liaise with the central Timetabling and   Marketing Teams in relation to changes to modules and programmes.
• To provide support to Learning and Teaching activities and initiatives within the Faculty such as Learning and Teaching Forums and FEC Away days.
• To update Student Lifecycle Management annually with changes to the Faculty’s programmes/module links, including Faculty Office and NUMed programmes; update the Learning and Teaching sections of the University and Faculty websites
and maintain the Learning and Teaching Quality mail bases.
• To liaise with academic units to support the Learning and Teaching Assistant Manager and Manager in the collection and review of Learning, Teaching and Quality data.
• To maintain and update the Faculties records for all taught and research programmes.
• To undertake any additional duties within the scope and general nature of the grade which may be required.


The Person (Essential)


Knowledge, Skills and Experience


  • Good working knowledge of office management practices.
  • Knowledge of the practices processes and procedures involved in University administration.
  • Excellent organisational skills and able to multi-task effectively and be able to prioritise their own workload.
  • Ability to use initiative, pay attention to detail and take a flexible attitude to work demands and customers.
  • Works independently and with minimal direction/oversight.
  • Communicates effectively, both verbally and in writing.
  • Excellent IT skills.  Ability to use Microsoft Excel, Word, Outlook and PowerPoint, and ability to tyupe documents with both reasonable speed and accuracy.
  • An ability to organise meetings, take minutes, prepare agendas and reports.


Attributes and Behaviour


• Understands how best to appeal to the other person/group, correctly interpreting the right way to approach a situation.
• Is factually correct and gives consistent verbal and non- verbal messages.
• Tailors content of communication to the audience, changing style, tone and format appropriately.
• Uses face to face communication.
• Clear and concise.
 Planning and Organising
• Effective at monitoring and controlling work flow of teams.
• Effective at managing a variable and heavy workload.
• Maintains flexibility to allow for changing circumstances.
• Plans workload in and tasks in a systematic way.
• Ensures that all activities are completed on time.
• Uses own and others’ time effectively.
 Team Working
• Looks at ways of developing cross functional cooperation and support.
• Respects the expertise and contribution of others even if own opinion is different.
• Shares relevant and useful information with others.
• Keeps other team members up to date with progress.
• Willing to help others and share workloads.
• Supportive of team decisions.
• Asks others’ opinion.
 Delivering Services
• Demonstrates high energy and commitment to the delivery of excellent service.
• Knows and understands customer needs in terms of area output.
• Has a positive attitude for doing things better.
• Pays attention to detail.
• Strives to deliver high quality results.
• Looks for ways to make immediate improvements.

Gathering Information
• Is thorough in investigating an issue.
• Gathers relevant information and facts.
• Keeps up to date with University issues.
• Pieces together information to identify trends.
• Is wary of assuming things.
• Has an eye for detail, spotting errors and ensuring accuracy of information.
• Is thorough in investigating an issue.



Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, plus work experience in a relevant role; or Substantial relevant work experience in the unit or a comparable setting.





Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Requisition ID: 1071