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Learning and Teaching Administrator

Requisition ID:  1065

Newcastle, GB

Contract Type:  Fixed Term
Posted Date:  06-Nov-2019

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Salary: £21,814 - £28,331 

Closing Date: 20 November 2019


 The role

To provide comprehensive support for the Learning and Teaching Team Leader in all areas of taught studies to ensure that School, Faculty and University policies, deadlines and standards are met.  The post holder will also support the Director of Postgraduate studies in all areas of postgraduate research administration.

The post is offered as a job share role and the appointed candidate will work 2.5 days per week (½ day Wednesday plus Thursday and Friday).

The overall role covers support to both Postgraduate Research and Undergraduate students and programmes within the School; the intention is that the successful candidate will specialise in the Postgraduate Research area, but will develop sufficient knowledge/expertise to retain oversight of the other area so that they are able to deal with queries in support of the other post holder.

The role is also responsible for tasks associated with Open Days, scholarships, timetables, module evaluations, PEC (Personal and Extenuating Circumstances), assignments and examinations (amongst other duties).

Informal enquiries should be directed to Jill Elliott –

The position is fixed-term for 1 year to cover a period of leave.


Key Accountabilities 

  • Responsible for providing guidance, based on regulations, to students and academic staff with regard to non-standard requests, and for providing student-based management information as required
  • Acting as expert user of the various University systems, i.e. SAP, Module Outline Forms (MOFs), NESS, Blackboard, and for training other staff where appropriate
  • Responsible for dealing with student notification of absence requests, and for responding to information requests linked to external audits, e.g. Home Office and professional bodies. In addition, liaison with relevant personnel regarding information required for completion of international sponsored student reports
  • Responsible for collation of timetable requirements in agreed timescales and, in liaison with the Learning & Teaching Team Leader, managing the practicalities of proposed timetables, taking into account appropriate locations (including multi-site on and off University premises), external partners who  are involved in timetable delivery (including CPD jointly taught with Masters modules), and liaising with academic staff regarding requirements, advising on constraints and practicalities of requests
  • Responsible for the oversight of the student evaluations process, and extraction of reports from the relevant system
  • Responsible for the receipt and acknowledgement of appeals and complaints forms, and for chasing additional information where required, tracking within stated timescales. In addition, making and recording of standard criteria- based decisions, referring requests which require further decision-making authority to the relevant personnel, and communicating of decisions to students via prescribed systems on behalf of the relevant academic member of staff
  • Administration of postgraduate research programmes within the School, including support for admissions
  • Act as main point of contact for all postgraduate research enquiries and dealing with all aspects of PGR administration, including: record maintenance, research approval forms, applications for title of thesis and external examiner, progression and attendance records, coordination of registration, induction and welcome events
  • Responsible for support to Post Application Visit Days (PAVDs), liaising with the Marketing and Student Recruitment Team.  The support to PAVDs will require some Saturday working, approximately 5 days per year
  • To provide support for the Learning and Teaching Team Leader
  • To manage the allocation of duties and workload of staff where relevant. The Learning & Teaching Administrator will act on behalf of the Team Leader as requested along an agreed set of guiding principles
  • Any other duties within the scope and general nature of the grade which may be required


The Person (Essential)

Knowledge, Skills and Experience

  • Working knowledge of relevant systems (SAP, NESS, MOFs, Blackboard, Syllabus Plus, Evasys), equipment, processes and procedures including standard software packages
  • Initiative and judgement to resolve problems independently
  • Good written and/or oral communication skills
  • Good numeracy skills
  • Excellent IT skills. Ability to use Microsoft Excel, Word, Outlook, and PowerPoint, and ability to type documents with both reasonable speed  and accuracy and the ability to manipulate and analyse information for management purposes
  • Good I.T. skills, i.e. good working knowledge of Microsoft Office software packages
  • Familiarity with work priorities and those of colleagues
  • Understanding of relevant policies and procedures, as they affect the role, and the quality standards and outputs required
  • Ability to apply relevant health and safety and other University policies and procedures
  • Ability to train/develop and supervise other staff is desirable


Attributes and Behaviour

  • Effective at working independently, organising and managing a heavy and complex workload
  • Works in a planned and structured way
  • Respects the value that different views bring to the team



  • Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, plus work experience in a relevant role; or substantial relevant work experience in the unit or a comparable setting



Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Requisition ID: 1065