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Learning Support Aide

Requisition ID:  20102

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Part Time
Posted Date:  13-May-2022


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

What’s in it for you? Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Salary: £19,623 per annum


Closing Date: 3 June 2022


The Role


The Language Resource Centre (LRC) provides language learning opportunities in over a hundred languages and is a hub for international cultural exchange. It is one of the foremost of such centres in the world. The Language Resource Centre is Customer Service Excellence Award compliant.


The Learning Support Aide is a crucial member of a team that ensures the day-to-day smooth running of the Language Resource Centre’s customer facing services by providing an efficient and professional operation both online and face to face. The role also supports other LRC staff as well as colleagues from other departments. This role requires flexibility in task prioritisation and may include evening work and some Saturdays.


This role is part-time (0.6 FTE), rotas and schedules are negotiated. This post is based in the Language Resource Centre, Newcastle University main campus.


For all enquiries please contact: Elina Vasina (Language Learning Support Officer and TEL Lead) (


The Person 


Key Accountabilities

Training is provided for all aspects of this role.

  • To follow the LRC’s security routine for opening up and securely locking up the LRC each day when on duty
  • Front of house duties: customer facing, general communications, via LibAnswers, telephone, mail, e-mail and internal communication routes. To maintain the Centre’s diaries and study space bookings, LRC activities and Outlook calendars
  • Operation of live chat through LibChat for customers enquiries
  • Operate registration process and smartcard activation, membership databases and learning environments
  • Responsible for facilitating activities offered by the Centre ensuring user-rules and guidelines are adhered to and overseeing use of resources, including the loaning and return of resources
  • Be part of the team that ensures equipment and resources are maintained to high degree of reliability and cleanliness by direct intervention or through reporting procedures.
  • To inform and promote the activities of the Centre to all visitors, during Open Days and other events
  • To be knowledgeable of all resources in the Centre and to be able to instruct users on language learning programmes
  • All staff are expected to participate in generic H&S activities


 Knowledge, Skills and Experience

  • Good organisational skills and ability to take responsibility for prioritising of own workload
  • Appreciation of the standards for the conduct and output of the role
  • Essential IT skills with an up-to-date and comprehensive knowledge of Microsoft Office packages, email and internet and learning platforms such as Canvas
  • Experience working in a relevant role in a busy customer-facing environment with two to three years’ relevant experience


Attributes and Behaviour

  • Excellent customer care skills and able to relate well to others both in person and online
  • An interest in languages, language learning and intercultural communication
  • Ability to manage own time; using initiative and judgement to resolve problems
  • Excellent planning and organisational skills, ability to cope with tight deadlines
  • Able to be flexible and adaptable as there is some variation in the work schedules
  • Accuracy and ability to prioritise tasks within a broader routine
  • Be willing to undertake work related training and further CPD



  • Good level of education including GCSE Maths or equivalent, English GCSE or equivalent

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


Requisition ID: 20102