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Learning & Teaching Support Assistant

Requisition ID:  14203

Newcastle, GB

Contract Type:  Fixed Term
Working Pattern:  Full Time
Posted Date:  22-Nov-2021


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: £19,623 with progression to £21,686 per annum

Closing Date: 3rd January 2022


The Role 

Based in the School of Pharmacy within the Faculty of Medical Sciences, you will provide administrative support to ensure the smooth and effective running of the School’s programmes.


You should have excellent organisational and interpersonal skills; be able to demonstrate high levels of accuracy and attention to detail; be a team player; and possess the ability to use your own initiative and to prioritise your own workload. Flexibility, discretion, tact and diplomacy are also essential, as is a comprehensive knowledge of Microsoft Office packages.


The balance of responsibilities will vary according to the nature and scale of the programmes within the School.


The post is full time, fixed term for 4 months.


For informal enquiries please contact Susan McAllister, School Manager susan.mcallister@newcastle.ac.uk


Key Accountabilities


  • To provide administrative support to the learning and teaching function of the School across the full student lifecycle (from registration, through progression to completion)
  • Responsible for inputting amendments to learning and teaching documents as requested by members of the School’s Learning and Teaching team
  • Responsible for making updates to appropriate University systems as requested by members of the School’s Learning and Teaching team. In addition update teaching materials on University systems as requested, and distributing materials to staff and students
  • Under guidance check and update student data using University systems, including ensuring students are appropriately registered for modules as required
  • Where appropriate, supporting the allocation of personal tutors to students, and for monitoring meetings between tutors and tutees via the ePortfolio system
  • Support the Learning & Teaching Team Leader with student attendance monitoring administration as requested
  • To support the receipt and collation of assessment materials from academic colleagues, for tracking assessed work out for marking and chasing to ensure it is processed within expected timescales. In addition, transcribing or uploading marks to relevant University systems
  • To support the organisation of practical assessments and assist in setting up examination venues
  • To support the administration of processes relating to adjustments required for students with wellbeing issues or personal extenuating circumstances
  • To provide support for the arrangement of student placements and maintaining accurate records
  • To provide support for the allocation of research projects to students
  • To support the secretary to meetings, including agenda preparation and circulation
  • To provide support for the School’s Admissions where required; this can be significant for some programmes
  • Any other duties within the scope and general nature of the grade which may be required.  This includes some flexibility in working hours and may include occasional weekend working (in the region of two Saturdays per year)


The Person (Essential)

Knowledge, Skills and Experience 


  • Working knowledge of relevant systems equipment, processes and procedures including standard software packages
  • Appreciation of the standards for the conduct and output of the role
  • Ability to communicate clearly orally and in writing
  • Good I.T. skills, i.e. good working knowledge of Microsoft Office software packages
  • Numeracy skills
  • Familiarity with work priorities and those of colleagues
  • Basic understanding of relevant policies and procedures, as they affect the role
  • Ability to apply relevant health and safety and other University policies and procedures
  • Working knowledge of relevant systems (SAP, NESS, MOFs, Blackboard, Syllabus Plus, Evasys)


Attributes and Behavior  


      Planning and Organising

  • Works in a planned and structured way
  • Uses own and others time effectively
  • Sets own priorities in conjunction with team and area objectives
  • Plans workload and tasks in a systematic way
  • Ensures that all activities are completed on time
  • Uses systems and tools to ensure records and audit trails are clear and up to date
  • Keeps work systems up to date, neat and tidy
  • Ensures that others know how process and systems work
  • Maintains flexibility in work plans to allow for changing circumstances


Delivering Services

  • Sees other departments and colleagues as “customers” and follows through on their enquiries and requests
  • Keeps fellow team members up to date with progress
  • Co-operates with others in achieving targets
  • Takes responsibility for achieving own targets
  • Has a positive attitude for doing things better
  • Looks for ways to make immediate improvements
  • Pays attention to detail
  • Strives to deliver high quality results
  • Is enthusiastic in getting the job done on time



  • Is factually correct and gives consistent verbal and non-verbal messages
  • Clear and concise; gets the message across to others
  • Chooses communication tools appropriately e.g. selective use of emails and other channels of communication
  • Tailors content of communication to the audience, changing style, tone and format appropriately
  • Uses face to face communication regularly
  • Can hold attention of others using appropriate techniques; questioning; rhetorical questions, changing tone and pace of voice and animated style

      Team working

  • Respects the expertise and contribution of others even if own opinion is different
  • Shares relevant and useful information with others
  • Keeps other team members up to date with progress
  • Gets involved with team talks
  • Willing to help others and share workloads
  • Supportive of team decisions
  • Asks Others’ opinion
  • Encourages others to get involved
  • Talks about other team members in a positive way
  • Respects the value that different views bring to the team




  • Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, or relevant work experience in the unit or a comparable setting





Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.


Requisition ID: 14203