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Language Learning Support Aide

Requisition ID:  1151
Location: 

Newcastle, GB

Contract Type:  Open Ended
Posted Date:  05-Nov-2019

 

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

 

Salary: £18,342.00 - £19,133.00 

Closing Date: 19 November 2019

 

The role

 

Housed in the splendid wood-panelled reading room of the Old Library Building, the award-winning Language Resource Centre (LRC) provides language learning materials and opportunities in over a hundred languages. The LRC is a hub for international cultural exchange and is one of the foremost of such centres in the world. The LRC has over four thousand members annually.

www.ncl.ac.uk/language-resource-centre

The Language Learning Support Aide is part of a team that ensures the day-to-day smooth running of the Language Resource Centre’s front desk and learning facilities by providing an efficient and professional customer facing service whilst also supporting in house staff and colleagues from other departments. This part-time role requires time flexibility, evening work and some Saturdays.

 

For all enquiries please contact Elina Vasina (elina.vasina@newcastle.ac.uk, 0191 208 6379).

 

The Language Resource Centre is Customer Service Excellence Award compliant:  https://www.customerserviceexcellence.uk.com/

 

Key Accountabilities

 

 

  • To implement the Centre’s security routine for opening and locking up.
  • Reception desk duties: customer facing, general communications, via telephone, mail, e-mail and internal communication routes. To maintain the Centre’s diaries and study space bookings, LRC activities and Outlook calendars.
  • Operate registration process and smartcard activation, membership databases and learning environments.
  • To handle payments from public members, issuing receipts and recording transactions.
  • Responsible for all activities in the Centre ensuring user-rules and guidelines are adhered to and overseeing use of resources including the loaning and return of resources.
  • Be part of the team that ensures equipment and resources are maintained to high degree of reliability and cleanliness by direct intervention or through reporting procedures. 
  • To inform and promote the activities of the Centre to all visitors, during Open Days and other events and at other locations on campus.
  • To catalogue, security tag and label all new physical resources.
  • To be knowledgeable of all resources in the Centre and to be able to instruct users on language learning programmes and to be competent with technical devices.
  • To co-ordinate temporary signage in compliance with H&S guidelines and in compliance with Customer Service Excellence.
  • To be a fire-warden when on duty and member of the team ensuring H&S compliance.

 

 

The Person (Essential)

 

Knowledge, Skills and Experience

 

  • Good organisational skills and ability to take responsibility for prioritising of own workload.
  • Appreciation of the standards for the conduct and output of the role.
  • Essential IT skills with an up-to-date and comprehensive knowledge of Microsoft Office packages, email and internet and learning platforms such as Blackboard or Canvas.
  • Experience working in a relevant role in a busy customer-facing environment with two to three years relevant experience.

 

Attributes and Behaviour

 

  • Excellent customer care skills and able to relate well to others.
  • An interest in languages, language learning and intercultural communication.
  • Ability to manage own time; using initiative and judgement to resolve problems.
  • Excellent planning and organisational skills, coping with tight deadlines.
  • Able to be flexible and adaptable as there is some variation in the work schedules.
  • Accuracy and ability to prioritise tasks within a broader routine.
  • Be willing to undertake work related training and further CPD.

 

Qualifications

 

  • Good level of education including GCSE Maths or equivalent, English GCSE or

IELTS 7 or equivalent.

 

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

 

Requisition ID: 1151