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Internal Communications and Intranet Manager

Requisition ID:  20361

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  17-Jun-2022


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

What’s in it for you? Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Salary: £31,406 to £33,309 with progression to £40,927 per annum


Closing Date: 3 July 2022

The Role


Do you thrive on working in a busy, fast-moving environment where you will use your skills to create dynamic, exciting communications to develop and support our sense of community at Newcastle University? 


Are you confident in your ability to build successful relationships, produce engaging copy and organise events to inspire colleagues across the University?


We’re looking for an Internal Communications and Intranet Manager to join our team of dedicated communications professionals at the heart of our University community. With a proven experience of understanding key messages, developing, and delivering creative, impactful, and engaging campaigns to deadline and on budget, you will enjoy working flexibly to manage multiple demands on your time and interacting with stakeholders of all levels across the University.


Working closely with the Senior Internal communications Manager, you will be responsible for the design and delivery of a varied programme of campaigns and events across a range of University-wide platforms and channels to promote colleagues’ understanding of and engagement with our University vision, strategy and values.  You will also have responsibility for the day-to-day development and operation of the University’s colleague intranet.


The aim is to engender a sense of community across the institution by ensuring that colleagues feel informed about the University’s aims and ambitions in a timely and appropriate manner.


Closely aligned to the delivery of the University’s Vision and Strategy, you will be responsible for raising the profile and understanding of, and increasing levels of advocacy for, the key messages associated with our Vision and Values,


If you would like more information on this role, please contact Carolyn Laws, ( for an informal discussion.

Key Accountabilities
•    Supporting the delivery and implementation of strategic internal communications

•    Working in a self-directed way in collaboration with relevant colleagues in the Faculties and Professional Services, to ensure the development and implementation of the University’s strategic internal communications through the creation and delivery of accurate and timely information for the intranet and other IC channels

•    Developing bespoke internal communications strategies to support specific projects and areas of the business with their communication requirements and in alignment with overarching IC Strategy

•    To research, develop and write clear and informative communications for colleagues in support of the delivery of the University’s strategic priorities and values

•    To lead on specific university projects where expert IC advice is needed also attending and representing internal communications at meetings with senior stakeholders where required

•    To work with academic units and professional services colleagues to identify topics and facilitate the production of compelling content and assets for a range of internal communication channels that is up to date, understandable, accessible, written in Plain English and relevant for an internal audience

•    With responsibility for identifying, reviewing, and sharing best practice and gaps within internal communications and the intranet to ensure continuous improvement and support the review of the internal communication strategy.  Reviewing Developing and updating guidance to add to the IC/Intranet toolkit

•    To be responsible for the development, co-ordination, and management of an Internal Communications Forum, building a network of internal communicators to facilitate sharing of best practice

•    To develop, plan and organise an annual programme of in person and virtual IC events, including the annual series of Vice-Chancellor’s Town Halls and Executive Board Webinars in support of the University’s strategic aims and ambitions, and in response to ongoing major developments in the Higher Education environment. To evaluate the success of events by assessing audience participation and reaction, with a view to continuous improvement

•    To assist in the planning and delivery of the annual series of Celebrating Success events, which are designed to reward and recognise the achievements of colleagues across the institution

•    Responsibility for the day-to-day development and delivery of the colleague intranet

•    To lead and manage the day-to-day development and operation of the intranet, supporting colleagues with site development and creation, advising on content and best practice. To be the main point of contact and support for intranet queries; monitoring enquiries and preparing responses, and providing advice, where necessary in consultation with relevant colleagues

•    Working closely with colleagues in NUIT, to take the lead on the continuous improvement of the University colleague intranet as a communications tool, using intranet analytics to monitor and evaluate the effectiveness of the intranet on a regular basis, considering usage, content, and quality of information and involving stakeholders to ensure it is aligned with user requirements

•    To manage content planning, working with teams across the university to ensure key campaigns are featured appropriately on the intranet and reflect messages on other internal communications platforms

•    Create and disseminate standards relating to information delivery such as documentation templates, house writing style, usability, and accessibility standards. Ensure consistency and compliance with the University brand and style guidelines

•    To be responsible for the co-ordination of the intranet forum for our network of editors in the Faculty and Professional Services to ensure sharing of best practice and generation of innovative content. To lead on the development of content and the delivery of the intranet training programme for new colleagues

•    Supporting colleagues in the Corporate Communications Team in the delivery of corporate high profile external and internal events
The Person 


Knowledge, Skills and Experience 

•    Technical proficiency/experience working with intranet platforms/ online content management systems, specifically Sharepoint
•    Proven track record in internal communications including event management
•    Knowledge/experience working with multiple internal communication channels
•    Understanding of digital landscape
•    Experience of managing and monitoring social media channels
•    Excellent organisation and time management skills
•    Excellent problem-solving skills and use of initiative
•    Outstanding team working skills
•    High degree of political awareness
•    Excellent written and oral communication skills, including a command of grammar, spelling and punctuation and attention to detail
•    Effective in working on own initiative and in juggling a busy workload, involving the management of multiple tasks
•    Confidence and professionalism in personal interactions with colleagues and a friendly demeanour, able to establish and maintain good working relationships with colleagues and others at all levels, whilst having the ability to negotiate and influence where appropriate. Advanced IT skills including MS Word, Excel, Powerpoint, adobe, and a high level of competency in researching information using the internet

•    Experience of working in a customer focused environment
•    Knowledge of University systems and procedures
•    Understanding of Higher Education sector and communications environment
•    Ability to research, collate and understand new information quickly and to communicate it in a variety of easily-accessible formats

Attributes and Behaviour

•    This role involves liaison with members of Executive Board and senior academic and Professional Services colleagues. The post requires a high degree of diplomacy and understanding of the University environment, and a flexible approach to work, including a willingness to undertake administrative and operational tasks in the delivery of events and projects



•      Educated to degree level, equivalent internal communications qualification and/ or a proven track record in internal communications

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


Requisition ID: 20361