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Internal Communications Manager

Requisition ID:  10944

Newcastle, GB

Contract Type:  Fixed Term
Working Pattern:  Full Time
Posted Date:  12-Oct-2021


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


Salary: £31,406 - £33,309 per annum, with progression to £40,927

Closing Date: 25 October 2021


The Role

[We positively welcome applications from all interested candidates, internal and external of Newcastle University]

The Faculty of Science, Agriculture & Engineering is seeking to recruit an experienced, enthusiastic and energetic Internal Communications Manager for a 12-month period to cover maternity leave. 
You will implement and deliver a Faculty-wide internal communications strategy that supports and reflects the work of the central Communications Directorate and the University and Faculty strategic priorities and initiatives. You will work closely with Schools and units to support communication activities in order to continually improve both colleague and student engagement across the Faculty. 

You will also be responsible for key areas of communications strategy including 150th year celebration of the Faculty of Science, Agriculture and Engineering and the exciting redevelopment of the Stephenson Building. You will be the conduit and coordinator for cross-Faculty communications and engagement networking with a team of communications specialists within units.

It is vital that you can demonstrate experience of delivering communications campaigns within a large and complex organisation, as are project and event management skills. We encourage applications from professionals from an external communication, marketing or employee engagement background with a keen interest to move into the field of internal communications, or to develop their internal communication experience further.

This position is available from autumn 2021 on a full time and fixed term contract basis for a period of 12 months post start date. We will positively welcome all secondment requests from internal colleagues, applicants are reminded to seek local line manager / unit approvals before submitting a secondment application.   


To apply, please complete the online application and upload a CV and a covering letter. Please structure your covering letter as a supporting statement of no more than two sides. Please outline how you meet or exceed the requirements for the role holder as listed below. 

All informal enquiries can be made to; Alex Purvis, Internal Communications Manager Alex.Purvis@newcastle.ac.uk OR Jill Golightly, Director of Faculty Operations Jill.Golightly@ncl.ac.uk 


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success. 

We’re celebrating 150 years of Science, Agriculture and Engineering that made Newcastle University the institution it is today. Although a huge amount has changed over the last 150 years, one thing has stayed the same: our commitment to making a difference. 
We're educating the next generation of experts and tackling the biggest challenges facing our planet.

Our innovative work has always focused on making a difference to people’s lives, and you can be part of it. 

Key Accountabilities


  • Develop, implement and deliver a Faculty-wide internal communications strategy that supports and reflects the work of the Corporate Affairs Directorate and reflects the University’s strategic priorities and initiatives.
  • Review and identify gaps in current Faculty internal communications channels, make recommendations and implement measures aimed at improving communications across the Faculty.
  • Support the Faculty Pro-Vice-Chancellor in delivering Faculty events and communications, and by providing briefings, speechwriting and presentations as required.
  • Management of key internal and external Faculty corporate events throughout the year which help foster relationships with partners, recognise and reward our staff and support us in building the reputation of the organisation with key audiences. To include large conferences and events (e.g. agricultural shows, workshop delivery with international partners etc.).
  • Work with the internal communications team to develop intranet content for the Faculty and support editors within academic units to do the same.
  • Work with the Head of Academic Units to support their communications within their schools/units, helping them to address and understand communication challenges and opportunities. Review and identify gaps in internal communications, make recommendations and implement measures aimed at improving communications, ensuring alignment with Faculty channels.
  • Work with Newcastle University in Singapore (NUiS) to strengthen communication links and support their communication needs, as well as the distribution of their news to the Faculty and wider university.
  • Work with the Faculty Executive Board to identify key action points from the Staff engagement activity and deliver the communications aspects of any Faculty action plan.
  • Any other duties as required, commensurate with the grade of the post.


The Person (Essential)

Knowledge, Skills and Experience


  • Experience of delivering communications campaigns/projects within a large and complex organisation;
  • Conducting research/analysis;
  • Experience of working with Social Media;
  • Excellent written and verbal communication skills;
  • Presentation skills;
  • Project and event management;
  • Highly computer literate;
  • Previous experience in an internal communications role and an understanding of internal communications best practice and employee engagement;
  • Recent and relevant experience of day to day management of internal communications channels, including face to face, digital and print;
  • Intranet content management experience, and basic knowledge of intranet best practice;
  • Knowledge of EDI and the ability to create both inclusive and accessible content;
  • Delivering a project/campaign that has made a measurable difference to the customer/target audience;
  • Writing and editing web content;
  • Working with a web content management system;


  • Experience of the Higher Education sector;
  • Graphic design;
  • Understanding and evaluation of Key Performance Indicators;
  • Commissioning and editing photography.


Attributes and Behaviour


  • Energy, enthusiasm, empathy, and a positive ‘can-do’ attitude;
  • Acts in a collaborative, inclusive, transparent and open manner, acting with integrity and able to build high levels of trust;
  • A flexible attitude to work demands and customers and a commitment to excellent customer service;
  • Able to work under pressure in a planned and structured way to effectively deliver activities to time;
  • Attention to detail, spotting errors and ensuring accurate information;
  • Able to prioritise work and balance the requirements of a number of customers sometimes with conflicting demands;
  • Initiative, imagination and creativity in finding solutions to problems;
  • Tailors content of communication to the audience. Is factually correct and gives consistent verbal and non-verbal communication;
  • Plays a positive role as part of a team and individually as required, able to establish and grow relationships across the organisation;
  • Anticipates change and prepares for it, keeps and open mind to alternative ways of doing things.




  • A relevant degree or equivalent educational qualification and/or relevant work experience, e.g. Internal communications, Public Relations or Marketing




Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.

Requisition ID: 10944