Integration Analyst

Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at Newcastle University.   

We are committed to expanding our knowledge and expertise with a strong focus on the training and development needs of our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. To find out more about our dynamic customer-focussed teams, visit Working in our IT Service.   

The Role   

We have an exciting opportunity for an experienced Integration Analyst to work in the Integration Services team, you will be involved in the design, test and implementation of a variety of diverse enterprise-level data integrations and ensure that they fulfil business needs.  

About You  

This role requires that you develop a good understanding of the University’s complex data architecture and processes and contribute to the development of clear technical documentation. You should have the skills required to form effective collaborative relationships with diverse teams (technical and non-technical) across the University and beyond. Solid analytical, logical and problem-solving skills and good attention to detail is essential. You will have sound planning and organisational skills and be comfortable working on multiple projects at once. 

To be successful you will take responsibility for your own work, seeking and accepting help and guidance where necessary. You must also be willing to contribute to the success of the team through sharing your knowledge and experience and providing cover and support.   

We are looking for someone who will aid the growth and development of the University's integration platform, therefore you must be proactive, enthusiastic and willing to learn and implement new technologies.   

Experience in one or more of the following is sought: ETL tools (e.g., Talend), SQL, ESB, event-driven integrations, web services, JSON or XML, database design and configuration, Azure API Management, Azure ASB. However, a good attitude and the willingness and demonstrable aptitude to learn the required technical skills is also highly valued.  

What we offer

We will support you and invest in your ongoing professional development, offering:

• A mature and collaborative Integration Services function
• Time and support for learning, certification and professional growth
• A supportive environment that values innovation, evidence-based decision-making and continuous improvement   

How to apply 

If this sounds like you, we invite you to apply by submitting:

• An up-to-date CV  

• A covering letter outlining how your experience meets the requirements of the Integration Analyst role, you can view find full job description here. 

For an informal discussion about the role, please contact Integration Manager, Dave Churchley (dave.churchley@newcastle.ac.uk)

This role assists with the support and management of all integration services and platforms to the University. It acts as subject matter expert (SME) for the area, as well as delivering excellent operational support and proactive measurement and monitoring of services.

Key Accountabilities

• Design and develop data integration and process automation solutions between a diverse range of University IT systems to deliver consistent, accurate and timely provisioning of data and increase efficiency for customers across the University
• Support and maintain existing integrations to ensure on-going accuracy and reliability of integrations within the changing University landscape
• Design and maintain a reusable data platform through data warehousing and database design techniques for use by the Institutional Data Feed Service (IDFS) or other equivalent technologies used now or in the future
• Analyse University business processes and customer needs and provide advice and guidance to customers in order to tease out and understand non-technical requirements. Translate these into technical requirements and engage and negotiate with
• system and data owners in order to create technical solutions to business processes problems
• Perform system administration and support on a variety of systems including: Windows Server, Linux, Shibboleth, Grouper, Talend, MySQL and MariaDB to ensure a consistent and reliable level of service
• Install and configure third party applications used to provide the IDFS, login gateway and group management services
• Operate all necessary proactive and reactive measures in place to ensure service continuity and effectiveness
• Ensure any issues are escalated efficiently and ensure management is aware of any issues and the consequences thereof
• To assist senior management and other teams within NUIT and elsewhere in the University in the procurement of integration services and platforms across all NUIT supported applications
• Act as an integration SME and use this knowledge to deliver excellence in operational support, project and change delivery and help in defining the future strategy
• Understand the Technology Roadmap and assist in its implementation as directed
• Deliver any project or change related activity as part of wider NUIT or NU project teams as required
• Ensure that policies, standards, procedures and guidelines are followed
• Any other reasonable duties that fall within the scope of the post, as allocated by the line manager
  
  

The Person

Knowledge, Skills and Experience

• Experience of working in Integration Services team in a similar size and complexity organisation
• Technical background in the Integration Services technologies used by NUIT
• Experience of working with third party vendors and delivering an effective integration service using their services
• Interest in identifying and implementing new and innovative technologies to support customer needs, drive up quality and improve value
• A working knowledge of Cybersecurity processes and practices is essential
• Experience of working with multiple support and resolver groups across a wide variety of technologies
• Able to demonstrate focus on customer needs
  

Attributes and Behaviour

Team Working

• Encourages and facilitates collaboration, cooperation and results
• Inspires, motivates and guides more junior team members

Embracing Change

• Supports organizational change agents to improve maturity and practices, in support of University goals and strategy
• Mobilizes themselves to support and enable change efforts

Finding Solutions

• Analyses situations quickly and effectively to determine the best way to deliver the required result
• Keeps their technical knowledge up to date and has a wider understanding of the technology landscape inside and outside their area

Delivering Services

• Sets and accomplishes challenging goals
• Defines standards in terms of doing what is appropriate and doing it well
• Leads by example in delivering high quality outcomes that they take responsibility for
  

Qualifications

• A relevant technical qualification (degree equivalent) or equivalent technical experience
  

Job Summary Categories

• Development, management and support of data management and integration solutions
• Business analysis
• Application configuration
• Database management and support

SFIA

• USUP – Level 5
• ASUP – Level 5
• SWDN – Level 5