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Infrastructure Analyst Student Placement

Requisition ID:  21248
Location: 

Newcastle, GB

Contract Type:  Fixed Term
Working Pattern:  Full Time
Posted Date:  06-Aug-2022

Salary: £20,092 per annum (pay award pending)

 

Closing Date: 8 September 2022

 

Over the last 18 months, we have reimagined the way we deliver our University IT Services, forming a world-class IT department responsive to the needs of our global community.

 

Our people have been at the centre of this change, and we are now investing in further knowledge and experience to ensure we have the skills required to serve the complex demands of our world-leading University.

 

We are now looking for an enthusiastic, self-motivated undergraduate student for a 12-13 month placement, based in the Data Centre and Operations Team, commencing no later than 19th September 2022.

  

Working within the Data Centre and Operations team you will be responsible for providing professional, customer focused second-line support for IT infrastructure within the University’s IT service. You will work closely with specialist infrastructure and network colleagues to fulfil requests and resolve incidents for staff and students across the University. You will contribute to the day-to-day operation and planning of the University’s data centres to provide a professional hosting service for University IT infrastructure equipment.

 

The University is an exciting and dynamic place to work, dedicated to learning and research. You will be based on campus in the centre of Newcastle and have access to fantastic resources on-site. Benefits include excellent pension; 25 days holiday, eight bank holidays plus an additional four discretionary closure days over the Christmas and New Year; discounted travel for the Metro and local bus services; and discounts for national retailers.

 

Informal enquiries can be made to: David Wall, Data Centre and Operations Manager, David.Wall@newcastle.ac.uk.

 

Key Accountabilities

 

  • To investigate raises issues related to our infrastructure and action an appropriate response, whether this is fixing the issue or escalating if unable to solve
  • To regularly inspect our various datacentres/server rooms and identify any potential issues. Issues can include replacing faulty parts, arranging third party repair workers to come on-site and proactively monitoring temperature, power and hard anomalies
  • To create documentation for missing processes and keep the documents up to date
  • To assist different teams with IT projects, this can include scripting, project overview advice, cloud computing and advice on hardware/software replacements
  • To maintain up-to-date records for asset management systems, purchasing equipment and updating network inventory
  • Operate all necessary proactive and reactive measures in place to ensure service continuity and effectiveness
  • Understand the Technology Roadmap and assist in its implementation as directed
  • Deliver any project or change related activity as part of wider NUIT or NU project teams as required
  • Ensure that policies, standards, procedures and guidelines are followed
  • Any other reasonable duties that fall within the scope of the post, as allocated by the line manager

 

The Person

 

Knowledge, Skills and Experience

 

  • Practical technical knowledge gained through academic studies or personal interests
  • Willing to develop your skills and knowledge through independent research, learning from colleagues and through formal training where appropriate
  • Problem solving skills; to resolve customer incidents and overcome challenges in your own workload
  • Able to work on your own initiative, or as part of a team; able to prioritise work and meet deadlines
  • Good written and verbal communication skills
  • Customer focused and service orientated, with the ability to build and manage relationships effectively

 
Attributes and Behaviour


Team Working

  • Willing to help others and share workloads
  • Keep other team members up to date with progress
  • Share relevant and useful information with others

 

Finding Solutions

  • Look at ways of overcoming obstacles rather than coming to a standstill
  • Keep an open mind to alternative ways of doing things

 

Delivering Services

  • Positive attitude for doing things better
  • Pay attention to detail
  • Is enthusiastic in getting the job done on time

 

Communicating

  • Chooses communication tools appropriately
  • Clear and concise; gets the message across to others
  • Can put forward own view whilst listening and respecting the views and opinions of others

 

Planning and Organising

  • Work in a planned and structured way
  • Prioritise tasks to ensure workload and deadlines are met

 

Qualifications

 

  • Post holder must be working towards an under-graduate degree in Computing Science or related discipline, looking for a pre-final year work placement

 

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports, and retains staff from all sectors of society. We value diversity as well as celebrate, support, and thrive on the contributions of all our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy, and maternity, as well as being open to flexible working practices.

 

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.