Fundraising Manager

Salary: £29,605 to £30,487 per annum, with progression to £32,982

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 03 May 2024

The Role

This role sits within The Bubble Foundation charity, raising funds to make life better for children born with immune deficiencies. The role is designed to harness the potential for raising funds for and awareness of the charity through patient and family communication, the general public and especially through digital platforms. You will work independently to develop the charity’s fundraising activities, enhance our social media platforms and look for new opportunities to attract donations through physical and digital means.

The Bubble Foundation has been an official charity since 1993, with the aim to support families of children with immune deficiencies requiring bone marrow transplantation and to fund lifesaving research and medical equipment. We do this through providing direct support to children and their families, investing in revolutionary research, and raising awareness of the children who are in isolation on the children’s bone marrow transplant ward. It is an independently registered charity working in partnership with Newcastle University to fund research carried out within Newcastle University and The Great North Children’s Hospital. 

We offer a hybrid and flexible working model. A laptop will be provided as the main working week will be spent working from home, one day a week you will be present on ward 3 of the Great North Children’s Hospital and there is hybrid working space available at our Newcastle Upon Tyne campus that has fantastic transport links and state of the art facilities. This role sits within the Professional Services umbrella of the University and you will report to Sarah Kendall, Deputy Head of Operations, for professional support and development. For day-to-day activity, you will report to the Bubble Foundation Vice Chairman, Professor Andy Gennery, who has been with the University for over 20 years working within the field of Paediatric Immunology and HSCT research and training. 

You’ll be joining a very small team, working independently with support from the charity Administrator, the Treasurer, and will report regularly to the Bubble Foundation Board of Trustees. In addition, where required, you may need to oversee the management of volunteers during event and large activities, and working hours can be flexible, including evening work for pre-arranged events.

To apply for this position, we will need your CV and ideally a personal statement outlining how you are suitable for the role. Please focus your personal statement on the below points using examples where possible:

•    Proactively seek new supporters in communities across the North of England, Scotland, Northern Ireland and Southern Ireland
•    Experience of dealing with a broad range of internal and external stakeholders, resolving issues and queries independently 
•    Experience in the creation of digital fundraising opportunities, for example, through events and networking.

Both Full time and Part time applications will be considered.

This Post is tenable for 2 years initially.

Further information can be obtained by contacting Roz Scott via roz.scott@newcastle.ac.uk

Key Accountabilities

Opportunity Development 
•    Design and deliver a programme of excellent stewardship, on-going support and motivation to individual fundraisers and community groups supporting our cause, encouraging repeat or ongoing activity
•    Experience of sourcing new business opportunities in communities across the North of England, Scotland, Northern Ireland and Southern Ireland
•    Liaise with Ward staff and families with regards to their needs and requirements and report back to the charity team. Take the lead in resolving solutions to these needs where appropriate and possible
•    Represent the charity confidently in a range of settings resolving any issues or queries independently or recommending alternative sources/courses of action if unable to assist ensuring efficient customer service is maintained
•    Provide excellent supporter service to enquiries from members of the public, and build long term beneficial relationships with supporters and families that are bereaved or have a child in treatment via phone, mail and in person, encouraging their support

Event Management and Networking 

•    Responsible for developing and implementing physical fundraising activities for identified target audiences
•    Design and support the delivery process of promotional materials for events and fundraising activities with the support of the Administrator
•    Respond to telephone and email enquiries from supporters, filtering issues and resolving queries independently, seeking the relevant support for customers
•    Provide on the day support at Bubble Foundation events, as required, ensuring specific activities within the events are run efficiently and that the correct process of reporting issues or concerns are adhered to prior to, during and after the event live period
•    To supervise the administrator and any volunteers engaged with charitable activities on behalf of The Bubble Foundation 

External Communications

•    Planning, developing and integrating digital content across multiple channels including web, social media, etc
•    To create and deliver virtual fundraising and engagement events and activities to grow income for the charity
•    Manage social media groups, engaging with posts, responding to queries, creating posts and providing first-class supporter care
•    Ensuring all digital supporter communications are in line with The Bubble Foundation’s values, branding and messaging
Adhoc

•    Management of the charity’s CRM database which records and reports all key relationships and partners and income streams involved in the Bubble Foundation’s work, e.g. donors and other supporters
•    To undertake any other duties as appropriate to the level of the post, as determined by the Chairman and Trustees

The Person

Knowledge, Skills and Experience 
•    A detailed understanding of physical and digital fundraising techniques
•    Demonstrable experience of working independently and dealing with unforeseen problems and circumstances
•    Excellent IT skills including Microsoft packages (Word, Excel, PowerPoint, Databases and Outlook) and digital marketing tools such as FaceBook, Instagram, Google Analytics etc
•    Excellent interpersonal, networking and presentation skills
•    Knowledge of fundraising and events operational procedures (e.g. health and safety, financial, volunteer etc.)
•    Operate as an individual, organising and planning own work activities which contributes to the achievement of the team’s objectives, maintaining and improving efficiency where possible
•    Good understanding of the various social media platforms, including experience of keeping abreast of current trends and seeking new opportunities within these platforms

Attributes and Behaviour

•    Communicating – uses clear, concise and accurate communication, tailoring the approach accordingly and encouraging a two-way communication process
•    Understanding others – understands colleagues, supporters and other stakeholders
•    Gathering information – gathers a broad range of relevant information from internal and external sources, making this information widely available. Uses information to gain competitive advantage
•    Creativity – you can develop creative ideas and transform them into practical reality
•    Team working – You will be able to work collaboratively with external and internal teams, playing a positive role in a small team environment
•    Flexible working approach, able to work occasional evenings and weekends

Qualifications

•    Educated to HNC or HND level with a several years’ experience OR
•    Broad vocational experience, acquired through a combination of job related vocational training and considerable on-the-job experience, demonstrating development through involvement in a series of progressively more demanding relevant work/roles.
•    Clean driving license and access to own car for business use

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 26962