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Financial Support Assistant Scholarships

Requisition ID:  21326

Newcastle, GB

Contract Type:  Fixed Term
Working Pattern:  Full Time
Posted Date:  03-Aug-2022


We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


What’s in it for you? Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


Salary: £21,197 with progression to £22,662 per annum


Closing Date: 28 August 2022


The Role


You will work closely with the Student Financial Support Team Deputy Manager, Scholarships Coordinator and on occasion a wider project team to provide financial support to sanctuary scholars, assisting with the administration of a number of scholarship schemes.


You must be proactive with a flexible approach to work and be able to operate in a fast-paced, customer-focussed team.  You must possess excellent organisational and IT skills as well as being able to work with a high degree of accuracy. You should be willing to broaden your understanding and experience of working in a diverse, international HE environment.  


This is a one year fixed term post


For an informal discussion or for further information contact Irena Rencesova, Student Financial Support Deputy Team Manager, 


Key Accountabilities 

  • Under the direction of colleagues from the Student Financial Support Team, respond to funding enquiries from sanctuary seekers, students from refugee and asylum seeking backgrounds, widening participation students and students from lower household income backgrounds
  • With guidance, support the administration of a number of different scholarship schemes assisting with the accurate logging and recording of scholarship applications using relevant systems, databases and spreadsheets as well as undertaking some initial triaging of these applications
  • Utilise templates to issue scholarship outcome letters and deal with subsequent enquiries and correspondence
  • Accurately record scholarship application outcomes to allow colleagues to process scholarship payments by BACS
  • Collate thank you letters and progress reports as necessary for a number of scholarship schemes and assist with the routine evaluation of these schemes
  • Ensure relevant promotional and application information including application forms, guidance notes and other materials are maintained and up-to-date, ensuring the timely completion of requested amendments
  • Working closely with the Scholarships Coordinator, review existing university scholarship provision, encompassing central, donor-funded and academic unit funded schemes with a view to creating a contemporary overview of university-wide scholarship provision to enhance prospective and current student experience
  • Contribute to the development and review of manual and computerised processes and procedures for the continuous improvement of systems as well as contributing to resolving problems with any of the above systems
  • Contribute to a range of work, events and projects coordinated by the Student Financial Support Team and the wider Student Health and Wellbeing Service
  • Undertake other duties, commensurate with the grade, as required by the Student Financial Support Team colleagues or the Director of the Student Health and Wellbeing Service


The Person


Knowledge, Skills and Experience  

  • A proven record of delivering financial support to a diverse client group, with a demonstrable understanding of how systemic inequalities across multiple aspects of a client's identity can affect their access to and engagement with mental health support
  • Have excellent communication and interpersonal skills to deal sensitively and respectfully with students and when interacting with staff, parents and external organisations
  • Demonstrate excellent organisational skills and the ability to work accurately with meticulous attention to detail
  • Ability to work using own initiatives within agreed boundaries
  • Ability to work flexibly and co-operatively with others and as part of a team
  • Possess excellent time management skills to meet deadlines
  • Demonstrate a high level of literacy and numeracy
  • Demonstrate excellent computer literacy, a high degree of competency in MS Office and previous experience of using databases
  • Act professionally, ability to use tact and discretion and maintain confidentiality at all times
  • Appreciation of HE issues which can impact on student finances and an awareness of the University’s main scholarship schemes
  • Experience of working in a fast paced customer focussed environment ideally within a financial setting


Attributes and Behaviour

Planning and organising 

  • Works in a planned and structured way
  • Sets own priorities in conjunction with Team and area objectives
  • Ensures that all activities are completed on time
  • Uses systems and tools to ensure records and audit trails are clear and up to date
  • Keeps fellow Team members up to date with progress
  • Has good organisational skills and a flexible approach to work

Delivering services 

  • Possesses ability to prioritise workload
  • Has an organisational understanding of what customer/stakeholder requirements are and seeks to deliver them across the University
  • Takes responsibility for achieving own targets and demonstrates high energy and commitment to the delivery of excellent service
  • Pays attention to detail and has a positive attitude for doing things better
  • Looks for ways to overcome obstacles rather than permitting student cases to stagnate


  • Is factually correct and gives consistent verbal and non-verbal messages
  • Uses face-to-face communication regularly in Team meetings, one-to-one meetings, informal discussions and briefing sessions
  • Tailors content of communication to the audience, changing style, tone and format appropriately getting the messages across to applicants, students and others 
  • Possesses excellent interpersonal skills in dealing sensitively and respectfully with students
  • Has ability to interact with University staff, parents and occasionally external agencies

Team working 

  • Looks at ways of developing cross functional co-operation and support
  • Gets involved with Team tasks, willing to help others and prepared to share workloads
  • Supportive of Team decisions
  • Respects the expertise and contribution of others even if own opinion is different
  • Shares relevant and useful information with others



  • Educated to GCSE level (or equivalent) or vocational qualifications, plus work experience in a relevant role
  • You will need to undergo a Disclosure and Barring Service (DBS) Check


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.


Requisition ID: 21326