Engagement Assistant

Salary: £27,319 with progression to £28,778 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 14 June 2026

The Role

Newcastle University Business School are looking for a motivated and organised team member to support student engagement and the delivery of careers and employability programme which combines marketing, customer service and administrative responsibilities.

You will support the organisation and delivery of careers and employability events, contribute to the promotion of the programme through engaging digital content and communications, and act as a first point of contact for student enquiries within the Career Hub. You will also provide essential administrative support to ensure the smooth running of the careers and employability programme.

This is a full-time, open-ended post.  Although we do offer blended working arrangements, due to the nature of this role you will be expected to spend most of your time on site, particularly during teaching periods.  We are happy to discuss this with you in more depth at interview stage.

For informal enquiries regarding the role, please contact Laura Gunay, Graduate Outcomes Manager (laura.gunay@ncl.ac.uk) by email in the first instance.

Newcastle University Business School is located in Newcastle City Centre and at the gateway to the Newcastle Helix, a £350million partnership between Newcastle University, Newcastle City Council and Legal and General, where business meets Science.

Home to 4000 students, Newcastle University Business School is one of an elite group of Business Schools worldwide to hold triple accreditation from the three internationally recognised accreditation bodies: AMBA, AACSB, and EQUIS. This places the school in the top business schools worldwide and is testament to our reputation for Teaching and Research. Our vision is to be globally renowned for the Future of Work and developing students for a future they can shape.

For more information about Newcastle University Business School, please visit our website https://www.ncl.ac.uk/business-school/

The Engagement Assistant plays a key role in supporting student engagement and the delivery of the careers and employability programme at Newcastle University Business School, combining marketing, customer service, and administrative responsibilities. You will support the organisation and delivery of careers and employability events, contribute to the promotion of the programme through engaging digital content and communications, and act as a first point of contact for student enquiries within the Career Hub. You will also provide essential administrative support to ensure the smooth running of the careers and employability programme.

Key Accountabilities

• Support the running and delivery of a variety of employability and external engagement events, including employer sessions, workshops, and networking activities, requiring occasional flexibility in working hours to support
• Act as the first point of contact for all students in the dedicated Career Hub, providing a warm and professional welcome, responding to queries, and providing clear and accurate information about relevant careers services, events, opportunities, and advice
• Capture, produce and post consistent and engaging content of the careers and employability programme, as well as wider school events and initiatives, for use across social media platforms.
• Support the planning and delivery of specific projects within the school through effective administration, whilst maintaining accurate records and administrative systems
• Manage the Career hub space, ensuring it is organised and presentable, and maintain and update physical and digital careers resources, ensuring materials are accurate, current, and well-stocked
• Supports the Engagement Coordinator in creating student communication materials through emails and posters and maintains the Employability Virtual Learning Environment (Canvas)
• Oversee the shared email inbox, ensuring timely and accurate responses to student emails and escalating complex queries to appropriate team members when necessary
• Any other duties within the scope and general nature of the grade which may be required

The Person

Knowledge, Skills and Experience

• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Good organisational skills with the ability to manage multiple tasks and priorities
• Experience in an administrative or customer-facing role
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office

Desirable

• Experience working in a higher education or careers environment
• Familiarity with event coordination
• Experience in information, advice and guidance (IAG)
• Experience of using a CRM system

Attributes and Behaviour

• Deliver consistently high levels of customer service, ensuring all interactions are professional, approachable, and supportive
• Friendly, approachable, and professional manner
• Proactive and detail oriented
• Reliable and flexible with a positive attitude
• Commitment to providing an excellent student experience

Qualifications

• Grades 4 – 9 (A-C) in English Language and Mathematics at GCSE (or vocational qualifications or equivalent level qualifications)

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 29415