Education Team Leader

Salary: £28,131 to £29,762 with progression to £32,411 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 22 March 2023

The Role

Applications are invited for the position of School Education Team Leader where the successful candidate will be expected to be responsible for delivering an efficient support service for both colleagues and students in a dedicated Education team.  Part of the role will be to coordinate complex activities and manage procedures to ensure the effective delivery of the School’s education provision.  

Working closely with colleagues in Professional Services as well as the Director of Postgraduate Studies, the Director of Education and the School’s Degree Programme Directors, you will ensure that education policies and procedures are adhered to and that tasks are carried out within deadlines.

We are seeking a problem-solver with a ‘can-do’ attitude, excellent communication and time management skills, be a critical thinker, adaptable and flexible in your approach. 
We welcome applications from those who have considerable experience in a senior administration role within a higher education establishment, as well as significant knowledge of education standards, regulations, systems and processes. 

We are committed to building and maintaining a fair and inclusive working environment.  The position is available immediately and is offered on a full-time basis and we would be happy to discuss arrangements for flexible working. The University has adopted a blended working practice to include working from home as well as on campus.

To apply, please complete an online application and upload a CV and Cover Letter. You should use the criteria outlined in the person specification (Knowledge, Skills and Experience) to structure your response.
 
For all informal enquiries, please contact Jacqueline Storey, Education Manager, via email:  jacqueline.storey@ncl.ac.uk  

Information about the School of Mathematics, Statistics and Physics can be found at the following link:  https://www.ncl.ac.uk/maths-physics/

For more information about Learning and Teaching in the SAgE Faculty, please click here

Key Accountabilities

• To develop, deliver and manage a coordinated service to colleagues and students to the highest possible standard of customer service
• Recruit, lead, manage and develop staff in the team with responsibility for their professional development. This will include the allocation and prioritisation of duties to ensure the area of activity operates effectively and efficiently
• Responsible for implementing annual teaching, admissions and assessment calendar and working closely with other colleagues in schools/faculties and the wider university to ensure alignment with the University’s strategies, policies, guidelines and approaches
• Take a proactive approach to developing and implementing systems and processes for high quality efficient and effective service
• To provide effective and efficient administrative support to colleagues, including acting as a team expert in an education area
• To take responsibility for resolution of queries as the most senior local point of contact in the team across all areas of administrative support

The Person

Knowledge, Skills, and Experience

• Good numeracy and IT skills with experience of Microsoft suite of programmes, together with confidence in handling and analysing data from a diverse range of sources
• Excellent interpersonal skills, including negotiating influencing and relationship building and developing and working as part of a team
• Experience of leading and managing a team
• Evidence of a proactive, creative and flexible approach to problem-solving. A ‘can-do’ approach
• Experience of establishing, reviewing and monitoring administrative systems in office environments to improve processes to maximise efficiency
• An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences 
• Demonstrates high energy and commitment to the delivery of excellent customer service
• High level of organisational and time management skills, able to manage a range of tasks simultaneously
• Experience of managing and training colleagues
• Proactively assesses and manages risks and makes changes of approach if necessary    
• Experience of administration within a further or higher education role e.g teaching, admissions or assessment

Attributes and Behaviours

• Acts in a collaborative, inclusive, transparent and open manner, acting with integrity and able to build high levels of trust
• Encourages and supports a free flow of communication and information across own area, and the wider University where appropriate
• Sets own priorities in conjunction with team and area objectives and has the ability to quickly identify what is important and act accordingly
• Keeps an open mind to alternative ways of doing things
• Proactively anticipates and plans for likely problem areas or obstacles by assessing and managing risks 
• Maintains flexibility in work plans to allow for changing circumstances

Qualifications  

• A-levels/BTEC Level 3 or equivalent  
• Significant relevant experience in an administrative setting demonstrating development through involvement in a series of progressively more demanding relevant work/roles  

Newcastle is an inclusive global University community where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

The University holds a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. The University is also a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 25208

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