Education Assistant

Salary: £25,249 with progression to £26,707 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 09 March 2026

The Role

This essential role is based at our Newcastle City campus provide administrative support to ensure the smooth and effective running of programmes based within our Schools. 

The Faculty of Medical Sciences delivers degree courses across five schools: Biomedical, Nutritional and Sport Sciences; Dental Sciences; Medicine; Pharmacy; Psychology.

The balance of responsibilities will vary according to the nature and scale of the programmes within the School. 

The post is permanent, full time.

For informal enquiries please contact Leanne Bartle at leanne.bartle@ncl.ac.uk

Key Accountabilities

1. To provide administrative support to the education function of the School across the full student lifecycle (from registration, through progression to completion).
2. Responsible for inputting amendments to annual documentation such as modules and regulations.
3. Responsible for ensuring up to date information is uploaded to the appropriate University systems. In addition, to be responsible for inputting updates of teaching materials on University systems as they arise, and the timely distribution of materials to staff and students.
4. Responsible for checking and updating student data using University systems, including ensuring students are appropriately registered for modules as required.
5. Where appropriate, supporting the allocation of personal tutors to students, and for monitoring meetings between tutors and tutees.
6. Support the Education Team Leader with student attendance monitoring administration as requested.
7. Responsible for receipt and collation of assessment materials from academic colleagues, for tracking assessed work out for marking and chasing to ensure it is processed within expected timescales. In addition, transcribing or uploading marks to relevant University systems.
8. To support the organization of practical assessments and assist in setting up examination venues.
9. To support the administration of processes relating to adjustments required for students with wellbeing issues or personal extenuating circumstances.
10. To provide support for the arrangement of student placements and maintaining accurate records.
11. To support the collation of timetable requirements in agreed timescales and, liaising with academic staff regarding requirements, advising on constraints and practicalities of requests.
12. To provide support for the allocation of research projects to students.
13. Where appropriate to act as secretary to designated meetings, including agenda preparation and circulation, minute taking and monitoring progress of actions.
14. Responsible for setting up on University systems evaluations for students to complete.
15. To provide support for the School’s Admissions where required; this can be significant for some programmes.
16. Any other duties within the scope and general nature of the grade which may be required.  This includes some flexibility in working hours and may include occasional weekend working (in the region of two Saturdays per year).

The Person 

Knowledge, Skills and Experience

• Working knowledge of relevant systems equipment, processes and procedures including standard software packages
• Appreciation of the standards for the conduct and output of the role
• Ability to communicate clearly orally and in writing
• Numeracy skills
• Good I.T. skills, i.e. good working knowledge of Microsoft Office software packages
• Familiarity with work priorities and those of colleagues
• Basic understanding of relevant policies and procedures, as they affect the role
• Ability to apply relevant health and safety and other University policies and procedures

Attributes and Behaviour

• Planning and Organising 
  • Works in a planned and structured way
  • Uses own and others time effectively
  • Sets own priorities in conjunction with team and area objectives
  • Plans workload and tasks in a systematic way
  • Ensures that all activities are completed on time
  • Uses systems and tools to ensure records and audit trails are clear and up to date
  • Keeps work systems up to date, neat and tidy
  • Ensures that others know how process and systems work
  • Maintains flexibility in work plans to allow for changing circumstances

• Delivering Services 
  • Sees other departments and colleagues as “customers” and follows through on their enquiries and requests
  • Keeps fellow team members up to date with progress
  • Co-operates with others in achieving targets
  • Takes responsibility for achieving own targets
  • Has a positive attitude for doing things better
  • Looks for ways to make immediate improvements
  • Pays attention to detail
  • Strives to deliver high quality results
  • Is enthusiastic in getting the job done on time

• Communicating 
  • Is factually correct and gives consistent verbal and non verbal messages
  • Clear and concise; gets the message across to others
  • Chooses communication tools appropriately e.g. selective use of emails and other channels of communication
  • Tailors content of communication to the audience, changing style, tone and format appropriately
  • Uses face to face communication regularly
  • Can  hold attention of others using appropriate
  • techniques; questioning; rhetorical questions, changing tone and pace of voice and animated style

• Team working 
  • Respects the expertise and contribution of others even if own opinion is different
  • Shares relevant and useful information with others
  • Keeps other team members up to date with progress
  • Gets involved with team talks
  • Willing to help others and share workloads
  • Supportive of team decisions
  • Asks Others’ opinion
  • Encourages others to get involved
  • Talks about other team members in a positive way
  • Respects the value that different views bring to the team

Qualifications

• Good passes in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, plus work experience in a relevant role; or substantial relevant work experience in the unit or a comparable setting

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 29037