Education Assistant

Salary: £25,249 with progression to £26,707 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 31 October 2025 

The Role

We are seeking to appoint an enthusiastic Education Administrator to join the Faculty of Medical Sciences Professional Services team based within the School of Pharmacy

Working as part of the Education Team, you will contribute to the successful delivery of an excellent student and colleague experience. You will provide administrative support to ensure the smooth and effective running of the school’s taught programmes where you will support students, academic colleagues, and education committees. Your duties will span the full student lifecycle from recruitment, registration, assessment, and progression to graduation. You will also be responsible for coordinating key academic committees and processes with particular responsibility for the School’s examination procedures.

We are looking for an individual with strong interpersonal skills, which will help you relate to our students, academic colleagues, and senior stakeholders. You should also be adept in organising, prioritising, and managing time effectively to ensure the smooth delivery of education administration. You should have a keen eye for detail and look to identify and implement improvements wherever possible. Working with a variety of stakeholders, you will demonstrate initiative, efficiency, attention to detail and a willingness to be flexible to support the wider team.

For more information about the School of Pharmacy, please click here.

To apply, please complete an online application, upload a CV and a cover letter. Your cover letter should be a detailed supporting statement outlining why you are a good fit for the role. Please explain how you meet the essential criteria outlined below and evidence this with examples.

The position is open-ended and offered on a full-time basis (37 hours per week) with an immediate starting date. The role is predominantly campus-based on the City Campus in Newcastle upon Tyne. We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

For an informal chat about the role, please contact Amy McAllister (Deputy School Manager, School of Pharmacy at amy.mcallister@ncl.ac.uk.

Key Accountabilities

• To provide administrative support to the education function of the School across the full student lifecycle (from registration, through progression to completion)
• Responsible for inputting amendments to annual documentation such as modules and regulations
• Responsible for ensuring up to date information is uploaded to the appropriate University systems. In addition, to be responsible for inputting updates of teaching materials on University systems as they arise, and the timely distribution of materials to staff and students
• Responsible for checking and updating student data using University systems, including ensuring students are appropriately registered for modules as required
• Where appropriate, supporting the allocation of personal tutors to students, and for monitoring meetings between tutors and tutees via the ePortfolio system
• Support the Education Team Leader with student attendance monitoring administration as requested
• Responsible for receipt and collation of assessment materials from academic colleagues, for tracking assessed work out for marking and chasing to ensure it is processed within expected timescales. In addition, transcribing or uploading marks to relevant University systems
• To support the organisation of practical assessments and assist in setting up examination venues
• To support the administration of processes relating to adjustments required for students with wellbeing issues or personal extenuating circumstances
• To provide support for the arrangement of student placements and maintaining accurate records
• To support the collation of timetable requirements in agreed timescales and, liaising with academic staff regarding requirements, advising on constraints and practicalities of requests
• To provide support for the allocation of research projects to students
• Where appropriate to act as secretary to designated meetings, including agenda preparation and circulation, minute taking and monitoring progress of actions
• Responsible for setting up on University systems evaluations for students to complete
• To provide support for the School’s Admissions where required; this can be significant for some programmes
• Any other duties within the scope and general nature of the grade which may be required.  This includes some flexibility in working hours and may include occasional weekend working (in the region of two Saturdays per year)

The Person

Knowledge, Skills and Experience

• Ability to manage time effectively
• Effective planning and organisational skills with ability to solve problems
• Good IT skills with experience of Microsoft suite of programmes
• Flexible attitude to work demands and customers with a commitment to excellent customer service
• Ability to work under own initiative and as part of a team
• An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
• Takes responsibility for meeting own targets

Attributes and Behaviour

• A positive, proactive, and professional customer focussed attitude
• Works in a planned and structured way
• Uses own and others time effectively
• Ensures that all activities are completed on time
• Keeps fellow team members up to date with progress
• Willing to help others and share workloads
• Maintains flexibility in work plans to allow for changing circumstances

Qualifications

• Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications
• Relevant work experience in an administrative or customer service setting

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 28654