Salary: £26,942 to £27,644 with progression to £29,179 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 23 July 2025

The Role

We have taught Law at Newcastle for over 100 years, and rank among the top 200 law schools in the world. Newcastle Law School is a globally connected, locally rooted, and compassionate community of over 900 students and 55 staff. As a founding member of the prestigious Russell Group, we are proud of our reputation for outstanding student support and a great educational experience.

We are looking for a motivated individual with a can-do attitude to join the Education team here in Newcastle Law School. You will be responsible for providing comprehensive administrative support for taught programmes in the School, ensuring we deliver an effective and professional service with high levels of accuracy. 

Education Administrators provide professional administrative services and leadership to ensure the smooth and effective running of the School’s taught programmes. Working as part of the Education Team, the postholder will contribute to the successful delivery of an excellent student and colleague experience. You will work with students, academics, Professional Services colleagues and other key stakeholders. 

For an informal chat about the role please contact Ali Richardson, School Manager, ali.richardson@ncl.ac.uk. 

 Interviews are expected to take place in week beginning 18 August 2025

Key Accountabilities

• Provide expert guidance to students and academic colleagues, responding to standard and non-standard queries and requests quickly and efficiently and referring onwards where appropriate
• Lead on the collation of student and education-related data and documentation using University systems, monitoring accuracy and ensuring timelines are managed and met
• Support student-related activities such as external audits, Personal Extenuating Circumstances and Boards of Examiners processes
• Co-ordinate and provide administrative support for Education related committees and meetings
• Provide professional support and training to School Education Assistants
• Support the administration and delivery of education and student experience related activities, as required, for example student induction and open days
• Contribute to the continuous improvement of processes across the faculty
• Understand and implement relevant policies and procedures

The Person 

Knowledge, Skills and Experience

• Relevant work experience in an administrative or customer service setting, ideally in an educational organisation
• Up to date and relevant digital skills
• Strong numerical and data management skills, with attention to detail
• Ability to manage own, and other’s time and targets effectively to meet deadlines
• Ability to use initiative and judgement to resolve problems independently
• Excellent speaking and writing skills, with capability to customise communications for different audiences
• Ability to deal with sensitive information and maintain confidentiality
• Ability to work calmly under pressure and to manage competing deadlines
• Ability to work independently and as part of a team

Attributes and Behaviour

• A positive, proactive and professional attitude
• Commitment to excellent customer service
• Works in a planned and structured way
• Uses own and others time effectively
• Ensures that all activities are completed on time
• Keeps fellow team members up to date with progress.
• Willing to help others and share workloads
• Maintains flexibility in work plans to allow for changing circumstances.
• Plans team workload and tasks in a systematic way
• Takes responsibility for achieving own targets
• An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills

Qualifications

• Maths and English GCSE at grade 4/C or equivalent

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 28333