Education Administrator

Salary: £25,742 to £26,444 with progression to £27,979 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 20 May 2024

The Role

We are looking for a highly motivated and enthusiastic individual to join the Faculty’s Professional Services Team, based in the School of Computing as Education Administrator. You will contribute to the successful delivery of an excellent student and colleague experience supporting several activities and key processes across the academic cycle within the Education team. In addition to working closely with the other members of the Education team, you will also work closely with academic colleagues and central services. The post will have a particular focus on work-based learning programmes within the school, including degree apprenticeships and lifelong learning provision, providing an efficient and effective support service for employers, learners, and staff, in line with School Educational objectives.

We are seeking to appoint an individual with demonstrated organisational skills and with excellent interpersonal and communication abilities that allow confident engagement with colleagues at every level of seniority. You should have good all- round IT skills, be adept at using Microsoft Office (Outlook, Word, and Excel) and have a keen eye for detail, ability to deal confidently with complex and confidential data. You should be a team player and be able to use your own initiative to prioritise key takes to ensure deadlines are met. Previous experience of working within higher education would be advantageous but is not essential. A positive ‘can-do’ attitude and a flexible, helpful approach is essential.

We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

For more information about the School of Computing, please click here.

The position is available immediately and offered on a full-time and permanent contract basis.

To apply, please complete an online application and upload a CV and a cover letter. Your cover letter is a supporting statement, and you should outline how you meet the essential criteria of the role and evidence this with examples.

For any informal enquiries, please contact Catherine McAndrew via email: catherine.mcandrew@newcastle.ac.uk
 

Key Accountabilities

•    Responsible for providing expert guidance to students and academic colleagues regarding standard and non-standard queries and requests
•    To support the Education Team by acting as secretary for designated meetings and committees which will include agenda preparation, circulation, producing bullet point actions and monitoring progress of actions
•    To lead on the collation of university documentation and data collection for Education processes
•    To provide assistance with coordinated student activities such as external audits, student support on extenuating circumstances, Boards of Examiners processes and inputting and uploading of student marks
•    To line manage and provide professional support and training to a small team of Education Assistants, ensuring key information is updated and checking accuracy of data on university systems throughout the year
•    To provide support for school events such as student induction, student social events and University and School visit days

The Person 

Knowledge, Skills and Experience 

•    A flexible attitude to work demands and customers and a commitment to excellent customer service
•    Good IT skills with experience of Microsoft suite of programmes
•    An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
•    Ability to follow and implement policies and procedures
•    Ability to use initiative and judgement to resolve problems independently
•    Ability to work calmly under pressure and to manage competing deadlines
•    Ability to work independently and as part of a team
•    Experience of administrative duties, including but not limited to general meeting support, diary management, dealing with enquiries
•    Ability to train/develop and manage other staff

Attributes and Behaviour

•    A positive, proactive and professional customer focussed attitude
•    Excellent communication skills and ability to tailor communication skills to different audiences
•    Works in a planned and structured way 
•    Uses own and others time effectively 
•    Ensures that all activities are completed on time 
•    Keeps fellow team members up to date with progress
•    Willing to help others and share workloads 
•    Maintains flexibility in work plans to allow for changing circumstances
•    Plans team workload and tasks in a systematic way 
•    Takes responsibility for achieving own targets
•    An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills

Qualifications

•    Maths and English at GCSE Level 4 or equivalent plus relevant experience in an administrative or customer service setting
 

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 27042