EUC Technology Analyst

Salary: £36,636.00 - £46,049.00  per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 8 May 2026

The Role

As part of the End User Computing Technologies Team, you will be working with the wider Technical Operations team to deliver a highly available, managed, and secure platform which empowers end users in pursuit of their work objectives.

Joining a team of 5 your experience and expertise will contribute to the delivery of the End User computing platform. In order to succeed in this role, you should have experience in the following areas:

• Administrations of IT platforms: MECM (SCCM), Intune, Azure Virtual Desktop, Active Directory, Entra

• Scripting and query languages such as PowerShell, KQL, SQL, and Python.

• Application packaging, Automation and device remediation.

You will have a proven track record of delivering solutions in a complex stakeholder environment and demonstrable experience of effective relationship management. Influencing and organisation skills are essential, and you must be able to work under pressure, prioritise and plan tasks, and be proactive and flexible. Team working and collaboration along with a strong focus on customer service are every bit as important as the technical skills you bring.

The University is an exciting and dynamic place to work, dedicated to world-leading education and research. Benefits include excellent pension; flexible working options; 42 days holiday (including public holidays); discounted travel for the Metro and local bus services; and discounts for national retailers. You can find out more on our benefits web page.

We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working. The University does adopt hybrid approach to working, however there is a weekly expectation of on campus working.

Informal enquiries may be made to Richard Rees-Proud, EUC Technology Manager, at Richard.Rees-Proud@ncl.ac.uk.

The post is full time, permanent.

To apply please upload your CV along with cover letter evidencing how your skills and experience align to the person criteria as outlined within person specification of the job description

** Strictly No Agencies **

Key Accountabilities

• Support and develop the systems and services that underpin our EUC technology and related infrastructure.  Manage the key technology services that underpin the EUC offering such as remote assistance, automated fault finding, software packaging and automated software deployment  

• Deliveries including specialist software deployments, OS Deployments and Project Planning for Capital Projects and smaller Desk Moves or building changes

• Management of essential Systems Management Consoles such as MECM (SCCM), Active Directory, and bespoke Applications to maintain, adapt and analyse the core service deployments

• Act as an EUC technology subject matter expert (SME) utilising their extensive knowledge and experience, and use this to deliver excellence in operational support, project and change delivery and help in defining the future strategy 

• Take responsibility for management of tasks and activities allocated to them by their manager and act as a deputy to the team manager if so required 

• Deliver any project or change related activity as part of wider NUIT or NU project teams 

• Engage with stakeholders across NUIT, and the wider as needed, to provide advice, consultancy, support and guidance in relation to this area 

• Understand and implement the Technology Roadmap and help to keep it up to date by being a subject matter expert (SME) 

• Ensure that policies, standards, procedures and guidelines are followed by the team, and input to those policies etc. as required 

• Any other reasonable duties that fall within the scope of the post, as allocated by the line manager

The Person (Essential)

Knowledge, Skills and Experience 

• Experience of using and implementing EUC support technologies such as remote assistance, automated fault finding, software packaging and automated deployment 

• Experience of supporting a diverse EUC technology environment including: - 

• Windows 

• Mac 

• Chrome 

• UNIX and UNIX like desktops 

• Android 

• iOS 

• Experience of supporting a diverse EUC technology environment as used by the EUC Technology and Support teams and own the technologies and standards used to deliver that support 

• A working knowledge of Cybersecurity processes and practices is essential  

• Must be willing and able to obtain any certifications required for this role including security clearances, health and safety regulations, working in hazardous environments etc.  Must be willing and able to work in all University settings including medical laboratories, human tissue laboratories, hazardous areas etc

Attributes and Behaviour

Influencing

• Solicits advice, support, championship, sponsorship and commitment from key stakeholders for the success of their team and work

• Communicates ideas or positions in a persuasive manner that builds support, agreement or commitment

Team Working

• Encourages and facilitates collaboration, cooperation and results

• Inspires, motivates and guides more junior team members

Embracing Change

• Supports organizational change agents to improve maturity and practices, in support of University goals and strategy

• Mobilises others within and outside of their team to support and enable change efforts

Finding Solutions

• Analyses situations quickly and effectively to determine the best way to deliver the required result

• Keeps their technical knowledge up to date and has a wider understanding of the technology landscape inside and outside their area

Delivering Services

• Sets and accomplishes challenging goals

• Defines standards in terms of doing what is appropriate and doing it well

• Leads by example in delivering high quality outcomes that they take responsibility for

Qualifications

• A bachelor’s degree or equivalent experience

• A relevant technical qualification or equivalent technical experience

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 29232