Compliance and Quality Manager

Salary: £35,608 to £37,694 with progression to £46,049 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 31 August 2025

The Role

The Student Success Unit is responsible for developing and supporting the delivery of an outstanding and distinctive student experience so that students have a high-quality University experience. This role will Support the University’s Lifelong Learning and Apprenticeship Hub (LLAH) in ensuring the Compliance and Quality of our Apprenticeship and CPD programmes.

We are looking for an individual with strong interpersonal skills, which will help you relate to our students, academic colleagues, and senior internal/external stakeholders. You should also be adept in organising, prioritising, and managing time effectively to ensure the smooth and timely delivery of Apprenticeships. You should have a keen eye for detail and look to identify and implement improvements wherever possible. Working with a variety of stakeholders, you will demonstrate initiative, efficiency, attention to detail and a willingness to be flexible to support the wider team.

Reporting to the Lifelong Learning Senior Manager, this is a key role which will contribute to the quality assurance of LLAH provision for Apprenticeships, CPD and End Point Assessment. A significant part of the role will require specialist expertise to manage and monitor compliance related to ESFA funding, Ofsted and Office for Students requirements as well as liaise with the University Educational Policy and Governance team.

For a discussion about this role feel free to reach out to Sonia Dutton, Life Long Learning Senior Manager Sonia.dutton@newcastle.ac.uk

To apply please upload your CV along with a cover letter, evidencing how your skills and experience aligns to the person specification as outlined in the job description.

Key Accountabilities

Apprenticeships

• Support LLAH senior management with the development and delivery of processes and procedures to further develop the quality of the University apprenticeship provision
• Liaise with the Lifelong Learning Senior Manager to create, update and report on standard operating procedures, policies, and processes to meet the requirements of internal and external inspections/audits, including Ofsted, ESFA and OfS related specifically to End Point Assessment
• Manage a quality assured process of onboarding new employers and apprentices in accordance with funding and regulatory guidance
• Manage the processes linked to quality assurance and compliance of apprenticeships which includes IQA, conducting monthly Provider Data Self-Assessment (PDSAT) Audit samples and data compliance
• Work with the LLAH Senior Manager to create, monitor and report on the University Quality Improvement Plan (QiP) for Apprenticeships
• Support the Lifelong Learning Senior Manager in collating & analysing Apprenticeship Quality and Compliance data in readiness for quarterly governance reports
• Monitor and review the financial processes linked to Apprenticeships including employer Contracts for Service, Schedule 1 Apprenticeship costings and employer co-investment payments

End Point Assessment

• Develop and update End Point Assessment processes for all Apprenticeship Standards where Newcastle University is the named and recognised End Point Assessment Organisation (EPAO) to ensure there are robust and compliant processes in place, in accordance with OfS requirement and guidance
• Establish clear processes to ensure there is a clear separation of duties and handover points between the University as a training provider and EPAO, to avoid potential conflicts of interest
• Conduct Gateway compliance checks on all apprentice records who have completed their practical training period to ensure they meet ESFA funding regulations and the End Point Assessment Organisation requirements
• For Apprenticeship Standards where an external organisation is acting as the End Point Assessment Organisation, work with the Apprenticeship Operations Manager to establish compliant operational processes to ensure the assessment requirements can be met
• Support the Lifelong Learning Senior Manager and key internal stakeholders in preparation and readiness for OfS monitoring and quality inspection visits linked with End Point Assessment

Continuing Professional Development (CPD)

• Liaise with the LLAH Senior Manager and Project Manager  to develop & agree a suite of quality assurance processes for CPD provision including programme approval and readiness to deliver
• Liaise with LLAH Senior Manager and Project Manager to understand, document and process map the accreditation of training via the CPD certification service

The Person 

Knowledge, Skills and Experience 

• Knowledge and understanding of Quality Assurance and Enhancement standards and practices in HEIs
• Significant knowledge and experience of the degree apprenticeship landscape
• Experience of OFSTED inspections and requirements
• Excellent communication skills, both oral and written, including the ability to give presentations to senior internal and external partners
• Demonstrable experience in supporting higher and degree apprenticeship activity
• Ability to think strategically, plan ahead and to adopt and active and flexible approach to problem solving
• Strong interpersonal skills including motivational negotiating and relationship/partnership building
• Self-confidence in advising senior colleagues on matters of apprenticeship policy and procedures

Attributes and Behaviour

• Able to see the “big picture” and think strategically, managing complex problems and issues
• Able to use clear, concise and accurate communication, tailoring the approach accordingly and encouraging a two-way communication process
• Able to manage own time and resources by prioritising and organising effectively
• Able to use systems and tools to ensure records and audit trails are clear and up to date
• Able to ensure that others know how the process and systems work
• Able to identify quickly what is important and prioritise accordingly
• Able to maintain flexibility in work plans to allow for changing circumstances

Qualifications

• Degree or equivalent level qualification plus substantial experience in a similar role or significant vocational experience, demonstrating development through progressively more demanding, relevant roles

 Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 28495

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