Community Manager

Requisition ID:  26756

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  5 Apr 2024

Salary: £33,966 to £36,024 with progression to £44,263 per annum


Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Closing Date: 18 April 2024



About NICA

The UK’s National Innovation Centre for Ageing (NICA) at Newcastle University has been funded by Government and the University to create a world in which we all live better, for longer. We team with innovation experts, industry, academics and the public, to identify, develop and bring to market data driven innovative business models, services and products enhancing life as we age and developing new economic opportunities for organizations while promoting positive impact on society at scale.

Our mission is to create a world in which we all live better, for longer. We work with innovation and commercialisation experts, industry, academics, research and technology organisations and citizens, to develop solutions that enhance life as we age, promoting a positive impact on society at scale. You will find us at the heart of the Newcastle Helix development, in the award winning Catalyst building. To learn more about us and what we do click here.


The Role


As the Community Manager at Voice®, you will play a pivotal role in managing the growth, engagement and experience of our global citizen community, contributing to the co-development of projects and innovative products and services that promote and support healthy longevity.


You will work closely with the Voice Director and Programme Manager to implement a comprehensive recruitment plan, emphasising inclusion and diversity, to rapidly expand our Voice citizen community. Your responsibilities will encompass building strong partnerships with national and international organisations and networks, delivering presentations at meetings, events and conferences, maintaining an active online presence, and orchestrating engaging events and webinars. You will be proficient in utilising social media to drive community growth, engagement and member experience. You will analyse community data, provide recommendations, and produce regular reports to inform strategic decisions.


This role requires a metric-driven approach, with a focus on recruitment to grow the Voice membership and providing the best possible experience for our members.


This is a full time, permanent position.


For enquiries please contact Alex Mitchell


Key Accountabilities

  • Lead the development and delivery of a robust recruitment plan to build, expand and diversify the Voice citizen community, identifying and addressing gaps through strategic partnerships and innovative recruitment mechanisms

  • Cultivate and maintain strong relationships with national and international partner organisations and networks to drive the Voice citizen community growth

  • Deliver presentations at events, conferences, and meetings to promote Voice to a wide range of stakeholders

  • Review and enhance the Voice member experience from registration, onboarding and active engagement, including all community touchpoints

  • Create engaging marketing materials and communication assets such as blogs and interviews to foster community interaction

  • Working with the communications team, develop and execute a comprehensive social media strategy to attract and engage new Voice members

  • Organise a dynamic schedule of events and webinars to sustain high levels of community engagement and delight the community

  • Track and analyse community data, generate briefings, presentations, and reports, and propose actionable recommendations

  • Collaborate and coordinate activities with NICA colleagues to achieve shared objectives including recruiting Voice members with relevant expertise for various projects

  • Undertake training and development initiatives to enhance professional growth

  • Represent NICA and Voice by disseminating information and participating in events, conferences and webinars

The Person


Knowledge, Skills and Experience 

  • Significant experience of working in a relevant role or demonstrable experience and proven track record working in a comparable setting

  • Proven track record of successfully building, managing and expanding large citizen communities or networks

  • Demonstrable experience in utilising digital engagement tools, social media platforms to drive community growth and engagement, with a focus on measurable metrics

  • Proven relationship building skills and an ability to identify opportunities to achieve successful, mutually beneficial outcomes and excellent interpersonal skills to establish and nurture partnerships with diverse national and international organisations

  • Strong communication skills, both written and verbal, for delivering impactful presentations and producing engaging content

  • Ability to track and analyse data, identify trends, and present insights to inform decision-making

  • Experience of managing and delivering events and/or webinars

  • Organisational skills to manage a dynamic event schedule and collaborate with cross-functional teams

  • Strategic thinker with a proactive and creative approach to problem-solving and a focus on achieving results

  • Ability to work independently, prioritise tasks, and adapt to changing circumstances

  • Proficiency in using digital tools and platforms for community engagement and reporting


  • Broad knowledge of healthy longevity and ageing research and innovation

  • Experience of working within and across public and private sectors

  • Experience of project management and working within agreed budgets

  • Experience of facilitating and delivering workshops


Attributes and Behaviour

Influencing Others and Building Relationships

  • Builds and retains good working relationships. Persuasive in communication to build commitment and support. Proven ability to network, build and deliver excellent citizen engagement and networks


  • Uses clear, concise and accurate communication, tailoring the approach accordingly and encouraging a two-way communication process. Clear and concise, tailoring content of communication to the audience

Delivering Service

  • Works continually towards achieving success through understanding and meeting or exceeding the expectations of the programme, colleagues and other stakeholders. Is enthusiastic in getting the job done on time and demonstrates high energy and commitment to the delivery of excellent service

Planning and Organising

  • Works in a planned and structured way, uses own and others’ time effectively. Sets own priorities in conjunction with team and area objectives. Quickly identifies what is important and prioritises accordingly whilst monitoring and controlling workflow of teams

Projecting confidence

  • Projects a positive attitude through personal confidence and enthusiasm in order to achieve organisational success. Inspires the trust and confidence of others



  • Degree in a relevant discipline or significant appropriate work experience


Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.


At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.


In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 26756