Catering General Assistant

Requisition ID:  26126

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  4 Sep 2023

Salary: £22,681 per annum


 Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


 Closing Date: 20 October 2023


The Role


Do you have a can-do attitude and want to be part of a down to earth, friendly team?   Then we have a brilliant opportunity for someone like you to join our Catering team. 


We are looking for candidates who can deliver a high quality service to customers at the University.

Working in food and beverage retail, residential catering, events and functions, including conferences, across campus to meet the needs of the University and external customers


In the city centre, Hospitality and Commercial Services manage food retail and events for the University.  We have 17 cafes and restaurants, a multisite event catering business, look after 800 students in catered residential accommodation and support local and international conferences.  We enjoy welcoming over 26,000 students, 6,000 staff and thousands of guests and visitors every year. Exciting opportunities have arisen in Hospitality & Commercial Services for Catering General Assistants to join our team. 


Flexible approach to shifts is required. This is a full time position, 37 hours per week, 52 weeks per year.

Driving Licence essential for this post. Delivering events across campus. 


If this is you, we would love to hear from you; please contact if you want to talk to us. 


For general enquiries please contact the Catering Team on: 0191 2086363.



Key Accountabilities

  • To prepare, serve, sell and deliver quality food and beverages to meet the demand of customers ensuring items are replenished and portion control is exercised in line with Service Policy and Procedure.
  • To clean and maintain designated interior and/or exterior catering areas and associated equipment, fixtures and fittings within them to pre-determined cleaning schedules and frequencies in order to ensure a high standard of hygiene at all times.
  • To follow Statutory Food Hygiene, Health and Safety and Liquor Licensing Legislation, and University and Accommodation & Hospitality Services’ Policies and Procedures when undertaking tasks in order to ensure a clean, safe and secure environment for customers.
  • To identify and report any defects, damage or hazards in the workplace e.g. to fixtures and fittings and equipment to ensure corrective action is carried out promptly and taking immediate action where possible to warn others and/or remove hazards e.g. cordon off area, place warning sign or immediately mopping up a spillage.
  • Where required, assist with receipt of incoming stock, issue and control, using predetermined checklists, pricing and product rotation in order to ensure an efficient service and minimal wastage.
  • To deal with any customer queries or complaints to ensure continued customer satisfaction, referring more complex matters to line manager.
  • To support the Service’s commitment to training and development by participating fully in training courses designed to improve personal skill levels and knowledge.


The Person (Essential)


Knowledge, Skills and Experience

  • Literate and numerate
  • Driving licence essential


  • Control of Substances Hazardous to Health (COSHH) and Manual Handling Training.
  • Barista Training
  • Knowledge of Health and Safety.


Attributes and Behaviour

  • Customer focussed approach
  • Ability to communicate clearly
  • Must be a good team worker and equally able to work alone
  • Flexible and adaptable approach
  • Standards orientated
  • Ability to prioritise workload and remain calm under pressure
  • Positive approach to personal and skill development
  • Able to work in other locations as required
  • Working in a customer orientated service environment
  • Reliable and dependable
  • Smart appearance


  • Experience of working in hospitality and catering environment.




  • Food Safety for Caterers Level 2 Certificate
  • British Institute of Cleaning Science (BICS) –Food Premises Cleaning Certificate



Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


 We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.


 At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.

 In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 26126