CCTV Operator

Salary: £24,600 with progression to £26,038 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 5 January 2025

The Role

Our security team play a pivotal role in ensuring that our students, visitors, and colleagues have a safe and enjoyable experience on campus. Integral to the work of the security team is the work of the CCTV Operators. This role includes operating and monitoring all systems, including the University CCTV System, within the Control Centre in a professional and efficient manner and provide an emergency response service to Schools/Services throughout the University. As part of the requirements for the role, shift work and some overtime will be required. Working in a team of four you will have the opportunity for development, and we will fund your SIA licence as well as pay a 20% shift allowance on top of your basic salary.
 
We promote a diverse culture, and our security officers are role models in exceptional customer service and professionalism.
 
We are looking for people who:

• Act as a first response to situations in a calm and professional manner
• Liaise with stakeholders to report and manage cases effectively
• Demonstrate strong customer service skills
• Support a diverse student population from a wide range of cultural backgrounds

Please reach out to Paul Harris paul.harris3@newcastle.ac.uk for a chat about the role.

Key Accountabilities

• Operate and monitor all systems within the Security Control Centre in an efficient manner ensuring that all work is undertaken in compliance with GDPR, the University CCTV Code of Practice & Operating Instructions, whilst ensuring the rights of individuals are preserved
• Liaise with the Police, other agencies, and colleagues to ensure the appropriate use of the system
• Record on-line all incidents, events and actions taken in a clear, legible, and accurate format
• To provide an efficient and courteous answering service and deal efficiently with all enquiries
• Report equipment failure to the Duty Team Leader/Supervisor to optimise operation of the system
• Support the Estate Security Manager and supervisory colleagues through the monitoring of the maintenance programme ensuring full and continuous operation of the system
• Assist in feeding in ideas about future developments of the Control Room and the University CCTV systems
• Assist with management of recorded data, including preview, image retrieval, archiving and production to authorised agencies of digital images, alarm monitoring and response with compliance to GDPR
• Attend Court to give evidence as per any statements provided, when required
• Assist in the provision of an emergency response service to Schools/Services throughout the University

The Person

Knowledge, Skills and Experience

• Can demonstrate an understanding of the importance of handling sensitive data
• Able to demonstrate MS Office skills and ability to use radios to communicate with team members
• Previous experience of working in a customer focused environment

Attributes and Behaviour

• Ability to embrace change, in an evolving organisation, to the benefit of the University Community
• Use clear and concise communication at all levels
• Be able to operate on your own initiative or as part of a team

Qualifications

• Hold a current CCTV Operators licence or be prepared to achieve this during your first 12 months
• Hold a current First Aid at Work certificate or be prepared to achieve this within your first 6 months

NB – All training stated above is funded by the University and completed during your normal working week.

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 27229

#LI-LF1