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Business Process Improvement Analyst

Requisition ID:  19904

Newcastle, GB

Contract Type:  Open Ended
Working Pattern:  Full Time
Posted Date:  03-May-2022

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.


We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all.  You can learn more about what is available here on our Benefits Website page.


Salary: £31,406 to £33,309 with progression to £40,927 per annum


Closing Date: 1 June 2022


The Role

The Business Process Improvement Analyst plays a key role in the delivery of University-wide Business Improvement and Continuous Improvement projects and initiatives. As a member of the Strategic Projects and Change Team, you will support the maturity and effectiveness of University-wide strategic change and business improvement activities. 


If you would like to discuss this vacancy, please contact Melissa Turner (Head of Strategic Projects and Change)

Key Accountabilities

  • Support Senior Managers in the development of a business process improvement programme, particularly around professional service functions, developing senior stakeholder understanding, commitment and buy-in to the programme
  • Support senior stakeholders in understanding the key priorities for process and service improvement; drawing upon an understanding of the current landscape of processes and services, their performance and the potential benefits to be realised from improvement initiatives
  • Support and deliver business process review initiatives, through the application and evaluation of appropriate methodologies to improve efficiency and effectiveness and ensure value for money
  • Ensure that business process improvement projects are delivered effectively and result in performance improvement, managing the delivery from initiation, baseline performance measurement through to benefits delivery, evaluation and insight
  • Facilitate the development and roll-out of the University’s Business Process Improvement Toolkit, informed by an up-to-date understanding of the tools, techniques and approaches that deliver results in the University’s culture and context
  • Champion and promote a culture of continuous business process improvement and innovation, and to support this with building a wider network of organisational capacity for business process improvement
  • Undertake other specific projects on behalf of the Head of Strategic Projects and Change as determined from time to time
  • Actively participate in the Project & Change Managers Community forum, showing innovation and initiative in the development of a university-wide approach to Project and Change Management

The Person 


Knowledge, Skills and Experience 

  • Experience of supporting Senior Managers in designing longer-term business process improvement and continuous improvement programmes in a large complex organisation
  • Experience in business analysis, able to evaluate and draw conclusions from a range of complex data and information about process and service performance 
  • Highly developed business process improvement skills and ability to promote process improvements to system owners
  • Experience of business process review workshop facilitation with multiple clients and application of relevant change and improvement methodologies
  • High analytical skills, logical, good at problem solving and conceptual thinking with demonstrable skills in extracting and interpreting relevant information to inform business decisions and change proposals
  • An understanding of the Higher Education sector and the political and policy, regulatory and reporting context research intensive universities operate in
  • Strong interpersonal, communication and facilitation skills. Has the ability to communicate, (both written and oral), effectively at all levels within the organisation
  • Be innovative, creative and dynamic and not afraid to challenge the status quo. Have an enthusiastic approach to leading continuous improvement initiatives

Attributes and Behaviour

  • Evidence of a focus on quality standards and continuous improvement
  • Ability to work on own initiative, taking decisions and actions in line with the strategic aims of the organisation
  • Demonstrable focus on delivering excellent customer service, meeting expectations of the sponsor and the needs of users
  • Evidence of innovation, forward thinking and creative solutions


  • Educated to degree level and/or relevant professional experience
  • Project, Change Management or Business Improvement qualification e.g. Six Sigma or LEAN

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 19904